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Workforce Optimization Manager Jobs in New York (NOW HIRING)

Capgemini

Go-to-Market (GTM) Lead

New York, NY · On-site

... Management (WEM) o Workforce Optimization (WFO) o Conversational AI and Virtual Assistants o Quality Management and Analytics o Digital Customer Journeys • Create reusable accelerators ...

United Airlines

Go-to-Market (GTM) Lead

Manhattan, NY · Remote

... Workforce Engagement Management (WEM) o Workforce Optimization (WFO) o Conversational AI and Virtual Assistants o Quality Management and Analytics o Digital Customer Journeys Create reusable ...

Capgemini

Go-to-Market (GTM) Lead

Manhattan, NY · On-site

$136 - $176/hr

... Management (WEM) o Workforce Optimization (WFO) o Conversational AI and Virtual Assistants o Quality Management and Analytics o Digital Customer Journeys • Create reusable accelerators ...

Essilor

Manager- Workforce Analytics

Manhattan, NY

This role provides leadership for workforce management initiatives, ensuring optimal labor utilization, operational efficiency, and alignment with business objectives. The Manager oversees workforce ...

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How much do workforce optimization manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce optimization manager in New York is $116,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,100.00 and $145,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

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Workforce Optimization Manager jobs near you

Sr. Analyst, Workforce Management

Richemont

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.
Key Responsibilities
  • Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
  • Document and report WFM system concerns, ensuring clear communication and tracking of issues.
  • Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
  • Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
  • Analyze forecast results against actual performance data, identifying variances and trends.
  • Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
  • Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
  • Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
  • Develop and generate various reports on WFM performance, staffing, and key metrics.
  • Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
  • Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
  • Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
  • Contribute to the development and refinement of WFM processes and best practices.

Qualifications
  • 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
  • Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
  • Detail-oriented with a high level of accuracy in data analysis and reporting.
  • Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
  • Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Customer-focused approach with a commitment to supporting operational teams.

We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected salary range: $90,000-$105,000 plus incentives.
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture

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