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Workforce Optimization Manager Jobs in New York (NOW HIRING)

FAVARH

AVP, Workforce Solutions

New York, NY · On-site

This role is responsible for optimizing workforce effectiveness, operational efficiency, and service delivery through forecasting, capacity planning, workflow management, resource optimization, and ...

NBCUniversal

SEO/GEO Manager, News + Lifestyle

New York, NY · Hybrid

$85K - $115K/yr

We champion an inclusive culture and strive to attract and develop a talented workforce to create ... Execute SEO and GEO strategy across the TODAY.com and NBCNews.com content portfolio, with a focus ...

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Workforce Optimization Manager information

See New York salary details

$36.6K

$116.7K

$198K

How much do workforce optimization manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce optimization manager in New York is $116,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,100.00 and $145,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Workforce Optimization Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, surgeons, or specialized professionals such as investment bankers and corporate lawyers. High-paying jobs often require advanced degrees, extensive experience, and specialized skills. Compensation varies based on industry, location, and company size.

What does a workforce optimization manager do?

A workforce optimization manager oversees strategies to improve employee productivity, scheduling, and resource allocation within an organization. They analyze data, implement tools like workforce management software, and coordinate staffing to ensure operational efficiency and meet business goals.

What jobs make $1,000,000 a year?

In the context of a Workforce Optimization Manager, roles that can reach or exceed $1,000,000 annually typically include executive positions such as Chief Executive Officers, Chief Operating Officers, and other C-suite leaders, especially in large corporations. High-level sales roles, investment bankers, and certain specialized professionals in finance or technology may also achieve this income level, often through bonuses, stock options, or profit sharing. These roles usually require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based compensation structures.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

Is a WFM analyst a good career?

A Workforce Optimization Manager role is a viable career path in operations and analytics, focusing on improving workforce efficiency through data analysis, scheduling, and forecasting. It often requires skills in data management, proficiency with workforce management tools, and certifications such as Certified Workforce Planning Professional. The role offers opportunities for advancement into leadership positions and is in demand across industries with large customer service or call center operations.
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What job categories do people searching Workforce Optimization Manager jobs in New York look for? The top searched job categories for Workforce Optimization Manager jobs in New York are:
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Workforce Optimization Manager jobs near you
Manager, Workforce Optimization

Manager, Workforce Optimization

Berkshire Hathaway GUARD Insurance Companies

Parsippany, NJ • On-site, Remote

$75K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

OverviewGood Things Start Here.Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, longterm careers.

Good Things You Can Count On.

  • Hybrid schedule: 2 days remote / 3 inoffice
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses
Responsibilities

At GUARD, we are currently looking for a strategic and analytical leader to serve as Manager, Workforce Optimization. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.

You will partner closely with Operations, HR, Training, and other cross-functional stakeholders to deliver actionable insights, strengthen decision support, and drive continuous improvement across the organization.

What You'll Do

Workforce Planning & Forecasting

  • Build short- and long-term staffing forecasts based on call volume, workload, and business needs
  • Use historical data to improve forecast accuracy and staffing levels
  • Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing

  • Create and manage schedules to meet service levels and control staffing costs
  • Adjust staffing throughout the day based on volume, attendance, and performance
  • Ensure schedules follow labor laws and company policies

Real-Time Monitoring

  • Oversee real-time performance, schedule adherence, and service levels
  • Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
  • Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement

  • Track and report on forecast accuracy, staffing levels, and team performance
  • Build and maintain dashboards and reports for leadership
  • Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination

  • Manage and develop a team focused on workforce planning and reporting
  • Work with HR, Training, and Operations on hiring plans and onboarding
  • Coordinate staffing needs across departments
Qualifications

Required:

  • Bachelor's degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
  • 5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
  • Experience in an omnichannel contact center environment.
  • Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
  • Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
  • Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
  • Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
  • Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
  • Experience reviewing data and explaining key takeaways to support business decisions
  • Clear communication skills and the ability to work well with different teams
  • Advanced skills in Excel and experience using reporting or data tools

Preferred:

  • Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*

Salary Range

$75,000-$120,000. In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; WilkesBarre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ. 

Travel: Up to 10% (typically 1-2 trips per month to the home office or satellite locations)

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

Employment Type: FULL_TIME

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