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Workforce Operations Manager Jobs in Irwin, PA (NOW HIRING)

Automated Health Systems

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Workforce Management Coordinator

Pittsburgh, PA · On-site

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator ... Our operations, including enrollment brokering, call center administration and eligibility services ...

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Workforce Operations Manager information

See Irwin, PA salary details

$26.6K

$54.4K

$101.5K

How much do workforce operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for workforce operations manager in Irwin, PA is $54,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $66,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Operations Manager vs Workforce Analyst?

AspectWorkforce Operations ManagerWorkforce Analyst
CredentialsBachelor's degree in Business, HR, or related field; experience in workforce managementBachelor's degree in Data Analysis, Business, or related field; analytical skills
Work EnvironmentOversees staffing, scheduling, and operational processes in a corporate or call center settingAnalyzes workforce data, forecasts staffing needs, and reports on performance metrics
Employer & Industry UsageCommon in call centers, retail, healthcare, and large organizationsUsed across similar industries for data-driven decision making

The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.

What cities near Irwin, PA are hiring for Workforce Operations Manager jobs?

Cities near Irwin, PA with the most Workforce Operations Manager job openings:

Workforce Operations Manager jobs near you

Workforce Management Coordinator

Automated Health Systems

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

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Key responsibilities

  • Assist with real-time analysis of contact center traffic using Workforce Management Suite to make staffing decisions.

  • Manage volumes, approve time off, and coordinate shift changes to ensure department meets Service Level Agreements (SLAs).

  • Work with employees and leadership to support meeting business, client, and corporate goals through workforce management activities.

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 226 rated it services

Job description

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator position available in McCandless Township.


This is an on-site position in our Pittsburgh, PA office.


Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities


The Workforce Management Coordinator Specialist assists with real time analysis of all Contact Center traffic utilizing the Workforce Management Suite (system) application.

The primary responsibilities include making effective decisions to manage volumes, approve time off, shift changes and Contact Center activities that affect staffing and the department’s ability to meet established Service Level Agreements (SLAs). This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.

This position requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.

Requirements

  • Strong analytical skills to make real time decisions.
  • Strong attention to detail with strategic thinking and planning skills required.
  • Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others. Proficient with Microsoft Office programs.
  • Experience with WFM applications (i.e., NICE InContact, Aspect, Verint, etc.).
  • Experience with call routing strategies preferred.
  • Experience with traditional Contact Center workforce planning, forecasting, planning, and general management strategies, and execution.
  • Experience with real-time management of traditional Contact Center staff.
  • Experience with execution to impact approaches, adjustment, and recovery strategies.
  • Two years’ experience in workforce management Contact Centers.
  • Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com/careers

“The Enlightened Choice in Health Service Management”

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide ser

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