Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics * Designing future ...
Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics * Designing future ...
Area Manager
Broomfield, CO · On-site
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
Area Manager
Broomfield, CO · On-site
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Manager, Care Operations
Denver, CO · Remote
$80K - $125K/yr
Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management * Lead a small team who will support you with pro forecasting, reporting ...
Quick apply
Manager, Care Operations
Denver, CO · Remote
$80K - $125K/yr
Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management * Lead a small team who will support you with pro forecasting, reporting ...
Executive Assistant - Workforce Solutions & Innovation
Aurora, CO · On-site
$53K - $55K/yr
Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving, facilitating confidential ...
Executive Assistant - Workforce Solutions & Innovation
Aurora, CO · On-site
$53K - $55K/yr
Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving, facilitating confidential ...
Area Manager - Aurora, CO
Aurora, CO · On-site
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
Area Manager - Aurora, CO
Aurora, CO · On-site
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
The Postsecondary Workforce Readiness Specialist (PWRS) is a resource and guide for high school ... Support the management of WBL in the new college and career readiness platform, SchooLinks, and ...
The Postsecondary Workforce Readiness Specialist (PWRS) is a resource and guide for high school ... Support the management of WBL in the new college and career readiness platform, SchooLinks, and ...
SolarCorps Workforce Technical Training Fellow
Denver, CO · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
New
Quick apply
SolarCorps Workforce Technical Training Fellow
Denver, CO · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
New
Support the management of WBL in the new college and career readiness platform, SchooLinks, and ... Analyze postsecondary and workforce readiness indicators, including enrollment, credential ...
Support the management of WBL in the new college and career readiness platform, SchooLinks, and ... Analyze postsecondary and workforce readiness indicators, including enrollment, credential ...
Executive Assistant - Workforce Solutions & Innovation
Denver, CO · On-site
$53K - $55K/yr
Duties & Responsibilities Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving ...
Executive Assistant - Workforce Solutions & Innovation
Denver, CO · On-site
$53K - $55K/yr
Duties & Responsibilities Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving ...
Duties & Responsibilities Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving ...
Duties & Responsibilities Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving ...
Executive Assistant - Workforce Solutions & Innovation
Denver, CO · On-site
$53K - $55K/yr
Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving, facilitating confidential ...
Executive Assistant - Workforce Solutions & Innovation
Denver, CO · On-site
$53K - $55K/yr
Manage various administrative responsibilities needed to achieve the goals of the Workforce Solutions and Innovation division. This work includes problem solving, facilitating confidential ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
District Manager
Brighton, CO · On-site
$85K - $100K/yr
Experience managing operations, scheduling, workforce performance, and customer service. * Strong financial and operational decision-making skills. * Experience using ERP or operational management ...
Quick apply
District Manager
Brighton, CO · On-site
$85K - $100K/yr
Experience managing operations, scheduling, workforce performance, and customer service. * Strong financial and operational decision-making skills. * Experience using ERP or operational management ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Workforce Manager information
See Wheat Ridge, CO salary details
$26.6K - $39.8K
5% of jobs
$49.9K is the 25th percentile. Wages below this are outliers.
$39.8K - $53K
26% of jobs
The median wage is $66.3K / yr.
$53K - $66.3K
19% of jobs
$66.3K - $79.5K
11% of jobs
$92.7K is the 75th percentile. Wages above this are outliers.
$79.5K - $92.7K
14% of jobs
$92.7K - $106K
10% of jobs
$106K - $119.2K
4% of jobs
$119.2K - $132.5K
7% of jobs
$132.5K - $145.7K
1% of jobs
$145.7K - $158.9K
1% of jobs
$158.9K - $172.2K
1% of jobs
$26.6K
$81.2K
$172.2K
How much do workforce manager jobs pay per year?
As of Jul 25, 2026, the average yearly pay for workforce manager in Wheat Ridge, CO is $81,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $97,800.00 per year, depending on experience, location, and employer.
What jobs in the US pay 300,000 a year?
For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.
How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
What does a workforce manager do?
A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.
What Is a Workforce Manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
What is the role of a workforce manager?
A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.
What is the WFM salary?
The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What cities near Wheat Ridge, CO are hiring for Workforce Manager jobs? Cities near Wheat Ridge, CO with the most Workforce Manager job openings:
Other
Posted 9 hours ago
Deloitte rating
8.1
Based on 90 frontline employees who took The Breakroom Quiz
58th of 150 rated financial services
Job description
Contact Center Operations & Transformation Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations and Transformation Manager, you will be responsible for:
- Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
- Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
- Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
- Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
- Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Bachelor's degree in business, computer science, engineering, or information systems
- 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
- 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
- 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience supporting contact center environments with 500+ agents
- Experience with Salesforce
- Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
- Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
- Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations & Transformation Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations and Transformation Manager, you will be responsible for:
- Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
- Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
- Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
- Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
- Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Bachelor's degree in business, computer science, engineering, or information systems
- 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
- 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
- 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience supporting contact center environments with 500+ agents
- Experience with Salesforce
- Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
- Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
- Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US