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Workforce Manager Jobs in Poughkeepsie, NY (NOW HIRING)

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Billeting Manager

Cortlandt Manor, NY · On-site

$59K/yr

Responsible for workforce management and staff training. Establishes and maintains a professional employee training and development program. Maintains statistical data to monitor performance and ...

New York State

Billeting Manager

Cortlandt Manor, NY · On-site

$59K/yr

Responsible for workforce management and staff training. Establishes and maintains a professional employee training and development program. Maintains statistical data to monitor performance and ...

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See Poughkeepsie, NY salary details

$24.7K

$75.5K

$160.1K

How much do workforce manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce manager in Poughkeepsie, NY is $75,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
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What job categories do people searching Workforce Manager jobs in Poughkeepsie, NY look for?

The top searched job categories for Workforce Manager jobs in Poughkeepsie, NY are:

What cities near Poughkeepsie, NY are hiring for Workforce Manager jobs?

Cities near Poughkeepsie, NY with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Poughkeepsie, NY as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,499 per year, or $36.3 per hour.

Business Analyst - Workforce Management

Central Hudson Gas & Electric Corp.

Poughkeepsie, NY • On-site

$53K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • Competitive compensation
  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with substantial company match
  • Life and Travel Insurance
  • Tuition Assistance
  • Wellness Reimbursement Program
  • Paid Holidays and Vacation

What is a Business Analyst- Workforce Management?
A Workforce Business Analyst partners with operations and leadership teams to analyze workforce data and optimize staffing strategies. This role focuses on improving efficiency in capacity planning, scheduling, and overall performance. By conducting data analysis and applying Workforce Management (WFM) practices, the analyst provides actionable insights that support service level goals, cost control, and informed strategic decision-making within a contact center environment.
What does a Business Analyst- Workforce Management do?
  • Analyzes and interprets workforce data including headcount, productivity, shrinkage, attrition, and service levels
  • Supports capacity planning, scheduling, forecasting and scenario modeling to ensure optimal staffing levels and performance
  • Translates business needs into workforce dashboards, reports and forecasting models to support data driven decision making
  • Identifies trends, risks, and opportunities impacting workforce performance and presents them to management in clear and actionable formats
  • Builds and maintains KPI reporting (daily, weekly, monthly)
  • Evaluates current workforce processes and recommends enhancements to improve efficiency, service delivery and customer experience
  • Approves, denies and updates time off requests, schedule updates, etc
  • Leads and supports the implementation of strategic technology initiatives-such as Call Sense AI, OSCC (Mitel), and OmniChannel evolution-focused on enhancing customer experience and driving operational efficiency through cost reduction.
  • Drives standardization and optimization of OSCC queue management processes, while supporting supervisor reporting and real-time performance monitoring to enhance operational visibility and decision-making.
  • Provides support for storm restoration efforts

What does it take to be a Business Analyst- Workforce Management?
Required:
  • Bachelor's degree in Business Administration, Finance, Business Analytics, Operations Management, Information Systems, or related field and some work experience as a business analyst, operations analyst or workforce management analyst. In lieu of a bachelors degree, an associates degree in Business Administration, Finance, Business Analytics, Operations Management, Information Systems, or related field and 3 years of work experience as a business analyst, operations analyst or workforce management analyst. In lieu of an associates degree, a high school diploma or equivalency and 5 years of work experience in business analyst, operations analyst or workforce management analyst.
  • Strong analytical skills with proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
  • Excellent communication and presentation skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid driver's license

Preferred:
  • Experience in contact center or service operations including but not limited to: Workforce Management (WFM), Forecasting & Capacity Planning, Scheduling Optimization
  • Experience with Workforce Management platforms is a plus (NICE WFM, Verint, Aspect/Alvaria, Genesys, Power Query)
  • Knowledge of labor laws and scheduling compliance.
  • Familiarity with automation and AI tools in workforce optimization.

Applications will be accepted until September 17, 2026
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $53,700 - $151,500
Please go to https://www.cenhud.com/employment. Click the "Search Career Opportunities" button. Follow the directions to submit an application and upload your resume for the desired position.
Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR

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