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Workforce Manager Jobs in Schenectady, NY (NOW HIRING)

Empire State

AVP, Workforce Development, OSWD

Albany, NY · On-site

$120K - $125K/yr

Support the VP in management of the Office of Strategic Workforce Development. Supervise staff and lead operations. * Co-lead the design, implementation, and ongoing management of high-priority ...

Conduent, Inc.

Manager, Call Center Operations

Albany, NY · On-site

$77K - $101K/yr

Partner with Workforce Management to ensure effective forecasting, scheduling, and staffing. * Identify and implement process improvements that increase efficiency and customer satisfaction. * Manage ...

Conduent, Inc.

Manager, Call Center Operations

Albany, NY · On-site

$77K - $101K/yr

Partner with Workforce Management to ensure effective forecasting, scheduling, and staffing. * Identify and implement process improvements that increase efficiency and customer satisfaction. * Manage ...

Amazon

Area Manager

Cohoes, NY

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Cohoes, NY

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

PNC Bank

Software Engineer Principal

Schenectady, NY · On-site

$130K - $175K/yr

Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership, and external partners, the successful candidate will deliver scalable, data-driven solutions that ...

ASSA ABLOY

Regional Sales Manager

Albany, NY

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Amazon

Area Manager

Cohoes, NY · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Schenectady, NY

Workforce Manager information

See Schenectady, NY salary details

$24.2K

$73.9K

$156.7K

How much do workforce manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for workforce manager in Schenectady, NY is $73,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $89,000.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Schenectady, NY look for?

The top searched job categories for Workforce Manager jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Workforce Manager jobs?

Cities near Schenectady, NY with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Schenectady, NY as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $73,935 per year, or $35.5 per hour.

AVP, Workforce Development, OSWD

Empire State

Albany, NY • On-site

$120K - $125K/yr

Full-time

Re-posted 7 days ago

Job description

*Applicants MUST submit a cover letter with resume to be considered.

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require accommodation.


BASIC FUNCTION:

In close partnership with the VP of Workforce Development, the AVP will assist in leading the design, implementation, and ongoing management of statewide priority workforce development projects and initiatives aligned with Empire State Development’s (ESD) priority industry sectors. The AVP is responsible for the direct oversight of OSWD’s grant programs, data reporting, staff management and the development of new strategies for industry-driven workforce development. This role ensures the creation of a robust pipeline of industry-driven programs to fulfill the job needs in high-growth, high-skilled target industry sectors, serving as the VP's supporting lead in statewide collaborative efforts.


WORK PERFORMED:

  • Support the VP in management of the Office of Strategic Workforce Development. Supervise staff and lead operations.
  • Co-lead the design, implementation, and ongoing management of high-priority workforce development initiatives to meet the evolving needs of New York employers and job seekers on behalf of the Office. This will include, but is not limited to, the development of program guidelines, direct engagement with grantees and stakeholders, and coordination with other ESD divisions and NYS agencies.
  • Co-lead the implementation of the One Network for Regional Advanced Manufacturing Partnerships (ON-RAMP) centers.
  • Support internal planning and development of new strategies and programs for industry-driven workforce development initiatives.
  • Maintain working knowledge of New York State’s labor and industry trends and provide the VP with actionable insights within ESD’s priority sectors.
  • Advance best practices for workforce development programming that supports both job seekers and employers in ESD’s priority sectors.
  • Oversee the awarding and administration of OSWD grant funds, ensuring alignment with strategic priorities and ESD policy.
  • Collaborate with Data and Metrics Manager to prepare and develop written reports and presentations on program activity around the state for internal and external audiences.
  • Author and/or lead the creation of high-level, public-facing and internal documents such as Requests for Information, Requests for Proposals, Directors Materials, Grant Disbursement Agreements, OSWD Annual Reports, and more as required.
  • Represent ESD and the VP in discussions with ESD regional offices, industry leaders, labor unions, and philanthropic organizations regarding regional skills needs.
  • Build and strengthen collaborations with state government agencies, Regional Economic Development Councils (REDCs), workforce development training providers, non-profits, and organizations providing wraparound services, and others to support development of opportunities for a skilled and diverse industry workforce across the state.
  • Draft a range of internal and external materials as required by the VP and ESD leadership including memos, briefings, press releases, reports, and more.
  • Oversee the development of marketing materials and coordinate with the Press Office and Web Team to ensure OSWD opportunities are clearly communicated to the public.
  • Other duties as assigned.
  • Travel throughout the state is required.


MINIMUM REQUIREMENTS:

Education Level required: Bachelor’s degree required

Experience required: At least 6 years of full-time experience in the area of workforce development, adult and continuing education, training or closely related field. Must have demonstrated experience in leading and managing workforce development program contracts (e.g., federally funded programs or WIOA program development and management). Experience with developing and implementing marketing and communication plans and material. Experience in supervision and team-based management and experience managing a diverse group of projects and staff.

Experience preferred: At least 8 years of full-time experience in the area of workforce development, adult and continuing education, training or closely related field.

Knowledge required: Knowledge of New York State government processes and issues relevant to economic and workforce development. Strong demonstrated written and oral communications and presentation skills. Ability to work independently and drive projects forward, manage under tight timelines, and work well in teams. Resourceful, organized and results oriented. Pro-active, collaborative and strategic. Comfortable interacting with high-level NYS officials and representing the agency externally.