Oversee staffing, workforce planning, scheduling, capacity management, and operational execution. Client Relationship Management * Serve as the primary operational contact for assigned customer ...
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Oversee staffing, workforce planning, scheduling, capacity management, and operational execution. Client Relationship Management * Serve as the primary operational contact for assigned customer ...
MRCC Manager (Contact Center Branch Manager)
Cheyenne, WY · On-site
$63K - $71K/yr
Emphasis is on member experience, quality management, workforce planning, and compliance. This position demonstrates a commitment to excellence through continuous staff development enhancing employee ...
MRCC Manager (Contact Center Branch Manager)
Cheyenne, WY · On-site
$63K - $71K/yr
Emphasis is on member experience, quality management, workforce planning, and compliance. This position demonstrates a commitment to excellence through continuous staff development enhancing employee ...
Travel ICU RN
Lander, WY · On-site
HealthTrust Workforce Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel ... In addition, some serve as case managers and policy makers, while others perform administrative ...
Travel ICU RN
Lander, WY · On-site
HealthTrust Workforce Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel ... In addition, some serve as case managers and policy makers, while others perform administrative ...
Shift Manager
Gillette, WY · On-site
$13.25 - $16.75/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Gillette, WY · On-site
$13.25 - $16.75/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Lander, WY · On-site
$13.50 - $17.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Lander, WY · On-site
$13.50 - $17.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Powell, WY · On-site
$13 - $16.50/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Powell, WY · On-site
$13 - $16.50/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Cody, WY · On-site
$14.50 - $18.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Cody, WY · On-site
$14.50 - $18.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Riverton, WY · On-site
$13.25 - $16.75/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Riverton, WY · On-site
$13.25 - $16.75/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Gillette, WY · On-site
$15.25 - $19.50/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Gillette, WY · On-site
$15.25 - $19.50/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Worland, WY · On-site
$14.50 - $18.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Worland, WY · On-site
$14.50 - $18.25/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Sheridan, WY · On-site
$15 - $19/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Sheridan, WY · On-site
$15 - $19/hr
SHIFT MANAGER Working at Pizza Hut is about making hungry people happy. It's about being ... We've got great jobs for people just starting out in the workforce, looking for a flexible second ...
Shift Manager
Casper, WY · On-site
$12.75 - $16/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Casper, WY · On-site
$12.75 - $16/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Rock Springs, WY · On-site
$15 - $19.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Rock Springs, WY · On-site
$15 - $19.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Cheyenne, WY · On-site
$14.25 - $18/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Cheyenne, WY · On-site
$14.25 - $18/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Rawlins, WY · On-site
$13.25 - $17/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Rawlins, WY · On-site
$13.25 - $17/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Torrington, WY · On-site
$13.75 - $17.50/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Torrington, WY · On-site
$13.75 - $17.50/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Douglas, WY · On-site
$13.75 - $17.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Douglas, WY · On-site
$13.75 - $17.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Newcastle, WY · On-site
$14 - $17.75/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Newcastle, WY · On-site
$14 - $17.75/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Evanston, WY · On-site
$15.75 - $20/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Evanston, WY · On-site
$15.75 - $20/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Thermopolis, WY · On-site
$14.50 - $18.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Shift Manager
Thermopolis, WY · On-site
$14.50 - $18.25/hr
We've got great jobs for people just starting out in the workforce, looking for a flexible second ... managers in the business and, you're at least 18 years old with a valid driver's license, reliable ...
Workforce Manager information
See Wyoming salary details
$24K - $36K
5% of jobs
$45.1K is the 25th percentile. Wages below this are outliers.
$36K - $48K
26% of jobs
The median wage is $59.9K / yr.
$48K - $59.9K
19% of jobs
$59.9K - $71.9K
11% of jobs
$83.9K is the 75th percentile. Wages above this are outliers.
$71.9K - $83.9K
14% of jobs
$83.9K - $95.9K
10% of jobs
$95.9K - $107.8K
4% of jobs
$107.8K - $119.8K
7% of jobs
$119.8K - $131.8K
1% of jobs
$131.8K - $143.7K
1% of jobs
$143.7K - $155.7K
1% of jobs
$24K
$73.5K
$155.7K
How much do workforce manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for workforce manager in Wyoming is $73,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $88,400.00 per year, depending on experience, location, and employer.
What is a workforce manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
How does a workforce manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
What degree do you need for workforce management?
A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Wyoming?
The most popular types of Workforce jobs in Wyoming are:
What job categories do people searching Workforce Manager jobs in Wyoming look for?
The top searched job categories for Workforce Manager jobs in Wyoming are:
What cities in Wyoming are hiring for Workforce Manager jobs?
Cities in Wyoming with the most Workforce Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Job description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION SUMMARY:
The Data Center Operations Manager is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance. You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.
The Data Center Operations Manager is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance. You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.
This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.
KEY RESPONSIBILITIES
Operational Leadership
• Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
Client Relationship Management
• Serve as the primary operational contact for assigned customer stakeholders.
• Build strong client relationships through consistent communication, transparency, and execution.
• Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
• Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
• Resolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction.
Leadership & Talent Development
• Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
• Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
• Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
• Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.
Operational & Financial Performance
• Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
• Monitor operational performance using dashboards, KPIs, and scorecards.
• Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
• Drive Lean process improvements, automation, standardization, and operational efficiencies.
Performance Expectations
Success in this role is measured through the following performance scorecard:
• SLA Performance (35%) – Contractual compliance, uptime, customer satisfaction, and service delivery.
• Delivery & Throughput (20%) – Productivity, labor utilization, work completed versus forecast, and operational output.
• Quality & Accuracy (15%) – First-time-right execution, QA/QC performance, audit compliance, and documentation accuracy.
• Repair & Responsiveness (15%) – Ticket response time, incident management, MTTR, backlog reduction, and escalation management.
• Governance & Reporting (10%) – Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness.
• Continuous Improvement (5%) – Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter.
Operational Leadership
• Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
Client Relationship Management
• Serve as the primary operational contact for assigned customer stakeholders.
• Build strong client relationships through consistent communication, transparency, and execution.
• Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
• Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
• Resolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction.
Leadership & Talent Development
• Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
• Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
• Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
• Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.
Operational & Financial Performance
• Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
• Monitor operational performance using dashboards, KPIs, and scorecards.
• Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
• Drive Lean process improvements, automation, standardization, and operational efficiencies.
Performance Expectations
Success in this role is measured through the following performance scorecard:
• SLA Performance (35%) – Contractual compliance, uptime, customer satisfaction, and service delivery.
• Delivery & Throughput (20%) – Productivity, labor utilization, work completed versus forecast, and operational output.
• Quality & Accuracy (15%) – First-time-right execution, QA/QC performance, audit compliance, and documentation accuracy.
• Repair & Responsiveness (15%) – Ticket response time, incident management, MTTR, backlog reduction, and escalation management.
• Governance & Reporting (10%) – Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness.
• Continuous Improvement (5%) – Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter.
MINIMUM QUALIFICATIONS
• Bachelor's degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
• 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
• 5+ years managing multiple operational teams across geographically distributed sites.
• Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.
• Demonstrated success managing enterprise or hyperscale customer relationships.
• Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• Proven ability to lead organizational change and continuous improvement initiatives.
• Bachelor's degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
• 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
• 5+ years managing multiple operational teams across geographically distributed sites.
• Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.
• Demonstrated success managing enterprise or hyperscale customer relationships.
• Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• Proven ability to lead organizational change and continuous improvement initiatives.
Preferred Qualifications
• Experience supporting managed service, IT operations, and business operations.
• Knowledge of ITIL service management principles.
• Lean Six Sigma, PMP, or other project management certifications.
• Experience with executive dashboards, KPI reporting, and business reviews.
• Strong understanding of mission-critical infrastructure and data center operations.
• Experience supporting managed service, IT operations, and business operations.
• Knowledge of ITIL service management principles.
• Lean Six Sigma, PMP, or other project management certifications.
• Experience with executive dashboards, KPI reporting, and business reviews.
• Strong understanding of mission-critical infrastructure and data center operations.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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