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Workforce Manager Jobs in Vermont (NOW HIRING)

Tryfacta, Inc.

Certified Nursing Assistant

Barre, VT · On-site

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

State of Vermont

Reach Up Case Manager

Barre, VT · On-site

$19.75 - $25.25/hr

... workforce. This position is located in the Barre district office which is known for teamwork ... The Reach Up Case Manager (RUCM) provides mission-driven coaching to help families identify and ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Vermont

Workforce Manager information

See Vermont salary details

$26.6K

$81.3K

$172.2K

How much do workforce manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for workforce manager in Vermont is $81,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $97,800.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Vermont look for?

The top searched job categories for Workforce Manager jobs in Vermont are:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Vermont as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $81,251 per year, or $39.1 per hour.

Contact Center Systems Engineer

Techvilla Solutions

Randolph, VT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.

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