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Workforce Management Jobs in Washington (NOW HIRING)

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Workforce Management information

See Washington salary details

$28.3K

$86.5K

$183.5K

How much do workforce management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management in Washington is $86,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $104,200.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Washington?

The most popular types of Workforce Management jobs in Washington are:

What are popular job titles related to Workforce Management jobs in Washington?

For Workforce Management jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Washington look for?

The top searched job categories for Workforce Management jobs in Washington are:

What cities in Washington are hiring for Workforce Management jobs?

Cities in Washington with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $86,550 per year, or $41.6 per hour.

Specialist Workforce Management - MGM National Harbor

MGM Resorts International

National Harbor, MD • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

MGM Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

National Harbor, Maryland
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Love puzzles, people, and making everything run like clockwork? As a Workforce Management Specialist at MGM National Harbor, you'll be the mastermind behind smart scheduling that keeps our resort humming. If numbers excite you and solving staffing challenges feels like a win, this role is your jackpot.
THE DAY-TO-DAY:
  • Build and manage dynamic schedules using innovative workforce management software to support all departments
  • Serve as the subject matter expert for Workforce Management systems-tracking performance, issues, and downtime
  • Partner closely with department leaders to forecast staffing needs and create efficient labor strategies
  • Design schedules that balance business demand, service excellence, and labor agreements
  • Recommend scheduling improvements and develop new staffing models to drive efficiency
  • Ensure compliance with all legal, legislative, ethical, and equity requirements
  • Process daily schedule activities including leave requests, call-outs, and adjustments
  • Monitor and report on key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT
  • Deliver S.H.O.W. service fundamentals to all internal customers in a collaborative, supportive environment

THE IDEAL CANDIDATE:
  • At least 21 years of age
  • High School Diploma or GED
  • 2+ Years of Prior Relevant Experience

THE PERKS & BENEFITS:
  • Health & Income Protection benefits (for eligible employees)
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138
Pay Rate:
The rate for this role is:
$23.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!

What MGM Resorts employees say

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About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

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