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Workforce Management Jobs in Delaware (NOW HIRING)

Mindlance

Sr Platform Engineer (IC2)

Wilmington, DE

The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...

CSS Tec

IT App & Sys Admin

Wilmington, DE

With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center ...

BCForward

Agility Product Lead

Wilmington, DE · On-site

$55 - $60/hr

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies ...

La Red Health Center Inc

Clinical Director

Georgetown, DE · On-site

$95K - $105K/yr

Demonstrates proficiency in EMR systems, clinical documentation standards, and emerging healthcare tech. * Workforce Management: Maximizes resource allocation, prioritizes tasks, and balances ...

Amazon

Area Manager II

Middletown, DE · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor ...

Amazon

Area Manager II

Wilmington, DE · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor ...

Amazon

Area Manager II

Middletown, DE · On-site

In this role, you will lead a team of hourly workforce and will be responsible for engaging your ... BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor ...

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Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Jobs in Delaware

Workforce Management information

See Delaware salary details

$25K

$76.5K

$162.1K

How much do workforce management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for workforce management in Delaware is $76,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Delaware? The most popular types of Workforce Management jobs in Delaware are:
What are popular job titles related to Workforce Management jobs in Delaware? For Workforce Management jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Delaware look for? The top searched job categories for Workforce Management jobs in Delaware are:
What cities in Delaware are hiring for Workforce Management jobs? Cities in Delaware with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Delaware as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,483 per year, or $36.8 per hour.
Sr Manager, Operations Analytics & Reporting

Sr Manager, Operations Analytics & Reporting

Best Egg

Wilmington, DE

$115K - $130K/yr

Full-time

Posted 20 days ago

Job description

The Job

We are seeking a Sr Manager, Operations Analytics & Reporting, to lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across our consumer lending and customer service operations (originations, servicing, and collections).

This role is responsible for enabling clear, consistent, and actionable views of operational performance, and ensuring that analytics meaningfully supports decision-making across originations, servicing, and collections.

This leader will oversee reporting, forecasting, and analytics capabilities, ensuring alignment between business demand, operational performance, and resource planning, while establishing scalable processes for how data is defined, governed, and used across the organization.

Performance Analytics & Reporting
  • Own development of performance insights that identify drivers, risks, and opportunities across operations
  • Lead consolidation and simplification of dashboards to provide clear, focused views of performance
     
  • Partner with leadership to influence operational decisions through data-driven insights and recommendations
     
  • Develop clear performance narratives connecting data to business outcomes
  • Improve usability and adoption through best practices in reporting design and data storytelling 
Governance & Standardization
  • Own and govern definitions of key operational metrics across teams
  • Drive consistency in how metrics are calculated, presented, and interpreted
  • Establish scalable processes for reporting intake, prioritization, and change management
  • Implement appropriate controls, validation processes, and ownership structures to support data accuracy and consistency
Forecasting & Planning
  • Lead development of demand forecasts and capacity models across operations
  • Ensure forecasting is integrated with performance insights and business strategy
  • Partner with operations and workforce management to align staffing plans with demand
  • Continuously improve forecasting accuracy and responsiveness
Experience
  • 8 - 10+ years of experience in analytics, business intelligence, or operational reporting
  • Experience leading analytics and/or data visualization teams in complex, cross-functional environment
  • Experience supporting operational functions such as loan origination / servicing, call center, processing or similar high-volume environments
  • Experience in financial services, fintech, or other data-intensive industries strongly preferred
Capabilities
  • Ability to simplify complex reporting environments into clear, streamlined, and actionable outputs
  • Strong ability to translate business needs into clear, structured reporting and insights
  • Experience establishing metric definitions, reporting frameworks, and governance practices
  • Demonstrated success improving reporting clarity, consistency, and adoption
  • Strong balance of strategic thinking and hands-on execution
Technical Skills
  • Experience with BI tools such as Power BI or similar platforms
  • Strong understanding of SQL, SAS, data modeling, and data warehousing concepts
  • Familiarity with Snowflake data environments
What Success Looks Like
  • Stakeholders have clear, consistent views of operational performance
  • Reporting is trusted, intuitive, actionable, and streamlined to support efficient decision-making
  • Forecasting and capacity models are accurate and inform planning decisions
  • The team operates with focus, prioritization, and high standards of quality
  • Analytics directly influences operational performance, decision-making, and business outcomes
$115,000 - $130,000 a year
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