Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency. TekSynap is a fast growing high-tech company that understands both ...
Quick apply
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency. TekSynap is a fast growing high-tech company that understands both ...
Quick apply
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency. TekSynap is a fast growing high-tech company that understands both ...
Waltham, MA · On-site
$95K - $127K/yr
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there ... Experience supporting contact center operations, customer service environments, or enterprise ...
Waltham, MA · On-site
$95K - $127K/yr
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there ... Experience supporting contact center operations, customer service environments, or enterprise ...
Salisbury, NC · On-site
$120K - $181K/yr
... services aligned to enterprise strategy and budget. * Partner with Procurement and Vendor Management to optimize cost, delivery quality, and contract compliance. * Lead multi-year technology ...
Salisbury, NC · On-site
$120K - $181K/yr
... services aligned to enterprise strategy and budget. * Partner with Procurement and Vendor Management to optimize cost, delivery quality, and contract compliance. * Lead multi-year technology ...
Orlando, FL · On-site
... delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy ... maintaining service levels. * Workforce Management: Update scheduling in relation to absences ...
Quick apply
Orlando, FL · On-site
... delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy ... maintaining service levels. * Workforce Management: Update scheduling in relation to absences ...
Elkins, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... delivers strong service levels, operational efficiency, and an excellent customer and seller ...
Elkins, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... delivers strong service levels, operational efficiency, and an excellent customer and seller ...
Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within ...
Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within ...
Anderson, MO · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... delivers strong service levels, operational efficiency, and an excellent customer and seller ...
Anderson, MO · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... delivers strong service levels, operational efficiency, and an excellent customer and seller ...
Los Angeles, CA · On-site
$41.38 - $88.51/hr
... service level targets and operational performance metrics are consistently achieved. The WFM ... This position supervises Workforce Management Analysts and ensures the delivery of accurate ...
Los Angeles, CA · On-site
$41.38 - $88.51/hr
... service level targets and operational performance metrics are consistently achieved. The WFM ... This position supervises Workforce Management Analysts and ensures the delivery of accurate ...
Iselin, NJ · On-site
Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within ...
Iselin, NJ · On-site
Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within ...
Beverly Hills, CA · On-site
$125K - $140K/yr
QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or ... Advanced analytical skills with the ability to translate data into executive-level insights and ...
Beverly Hills, CA · On-site
$125K - $140K/yr
QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or ... Advanced analytical skills with the ability to translate data into executive-level insights and ...
Broomfield, CO · On-site
$125K - $150K/yr
The Workforce Management Director leads labor planning, labor standards, workforce analytics, and workforce management programs that enable the organization to deploy resources effectively while ...
Broomfield, CO · On-site
$125K - $150K/yr
The Workforce Management Director leads labor planning, labor standards, workforce analytics, and workforce management programs that enable the organization to deploy resources effectively while ...
We specialize in Oracle Cloud HCM implementations and managed services, delivering best-in-class ... Workforce Management.
We specialize in Oracle Cloud HCM implementations and managed services, delivering best-in-class ... Workforce Management.
... Product Management, this role ensures technical implementation activities are executed with ... analysis, and system configuration. * Support recruitment, onboarding, workforce planning, and ...
New
... Product Management, this role ensures technical implementation activities are executed with ... analysis, and system configuration. * Support recruitment, onboarding, workforce planning, and ...
New
Plano, TX · On-site
Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ... Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities:
Plano, TX · On-site
Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ... Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities:
Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing ... Deep understanding of workforce management principles in a retail, contact center, or service ...
Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing ... Deep understanding of workforce management principles in a retail, contact center, or service ...
Virginia Beach, VA · Hybrid
$80K - $124K/yr
GEICO is leading the charge in delivering superior customer service across our Contact Center ... We are committed to operational excellence and leveraging cutting-edge workforce management ...
Virginia Beach, VA · Hybrid
$80K - $124K/yr
GEICO is leading the charge in delivering superior customer service across our Contact Center ... We are committed to operational excellence and leveraging cutting-edge workforce management ...
Manhattan, NY · On-site
... management, fraud awareness, and client advocacy while helping deliver a best-in-class client ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
New
Manhattan, NY · On-site
... management, fraud awareness, and client advocacy while helping deliver a best-in-class client ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
New
Analyst, Management II (ANM2) - Cyberspace Workforce Support Location:NIWC Pacific - San Diego, CA Certification Required: Security+ Experience: 7+ Years Strategic Data Systems is seeking an ...
Analyst, Management II (ANM2) - Cyberspace Workforce Support Location:NIWC Pacific - San Diego, CA Certification Required: Security+ Experience: 7+ Years Strategic Data Systems is seeking an ...
Woonsocket, RI · On-site
$46K - $112K/yr
The Workforce Real Time Team is the main communication coordinator for any service impacting event ... to deliver on responsibilities critical to the success of the organization. Outstanding analytical ...
New
Woonsocket, RI · On-site
$46K - $112K/yr
The Workforce Real Time Team is the main communication coordinator for any service impacting event ... to deliver on responsibilities critical to the success of the organization. Outstanding analytical ...
New
... delivery of consulting services. * Synthesize complex or diverse information; collect and research ... Help our clients analyze and devise new approaches, processes, and solutions to successfully deploy ...
Quick apply
... delivery of consulting services. * Synthesize complex or diverse information; collect and research ... Help our clients analyze and devise new approaches, processes, and solutions to successfully deploy ...
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
| Aspect | Workforce Management Service Delivery Analyst | Workforce Management Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, analytics, or related field; certifications like Workforce Management Certification are common | Similar educational background; certifications like Workforce Management Certification are also common |
| Work Environment | Focuses on service delivery, client interaction, and ensuring WFM solutions meet client needs | Primarily involved in analyzing workforce data, forecasting, and scheduling within an organization |
| Employer & Industry Usage | Used by consulting firms, BPOs, and large corporations managing multiple clients | Common within internal corporate HR or operations teams |
The Workforce Management Service Delivery Analyst primarily focuses on delivering WFM solutions to clients and ensuring service quality, while the Workforce Management Analyst concentrates on internal workforce data analysis and scheduling. Both roles require similar skills and certifications but differ in their focus and work environment.
For Workforce Management Service Delivery Analyst jobs, the most frequently searched job titles are:
Fort Belvoir, VA • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
8.1
Based on 5 frontline employees who took The Breakroom Quiz
Overview
We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Responsibilities
Core Role and Purpose
The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap between tactical operations and strategic talent planning by defining standardized position roles, building metrics to track and evaluate workforce readiness, and ensuring overall organizational alignment with the National Cybersecurity Workforce Framework (NICE).
By collaborating with industry leaders, educational institutions, and internal subject matter experts, the position is instrumental in managing, tracking, and reporting overall Agency Cyber Workforce Compliance in strict alignment with DoW mandates.
Required Responsibilities
Required Qualifications
Qualifications
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
WAGE INFORMATION
Target salary range: $80,000.00 - $105,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
Sourced by ZipRecruiter
It services
201 - 500 Employees
Reston, VA, US