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Workforce Management Service Delivery Manager Jobs

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

Key Responsibilities 1. Service Delivery Management (Core Accountability) * Own and oversee the end-to-end delivery of Managed Services within the assigned scope * Ensure services are delivered in ...

Chain IQ

ND · On-site

Key Responsibilities 1. Service Delivery Management (Core Accountability) * Own and oversee the end-to-end delivery of Managed Services within the assigned scope * Ensure services are delivered in ...

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site

The Service Delivery function spans partner capacity planning, contingent worker onboarding, contract management, resource optimization, and end-to-end delivery governance across a large ecosystem of ...

Koniag Services, Inc.

This individual must demonstrate solid proficiency in IT service delivery coordination, stakeholder communication, customer satisfaction management, and service adoption support, with the ability to ...

Mitel Networks

Service Delivery Manager

Operational Management * Vendor and Partner Management * Governance, Security & Compliance ... Mitel is committed to achieving workforce diversity and creating an inclusive working environment.

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Service Performance and Delivery Management * Monitoring and managing service performance, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality targets across all tasks;

Socket.dev

Service Delivery Manager

Manhattan, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission ... Strong organizational, communication, and stakeholder management skills * Comfortable working with ...

Inspiroz LLC

Working under the supervision ofourDirectorof Service Delivery, you will interact regularly with ... Client Relationship Management * Participate in client meetings to review service status, onsite ...

Clean Harbors

Service Delivery Manager

Fargo, ND · On-site

Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

Clean Harbors

Service Delivery Manager

Fargo, ND · On-site

$111K/yr

Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

XceedSearch.com

Be Seen First

Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and ... This role plays a key part in helping the teams meet service level goals, maintain staffing ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

This role requires an individual with proven management experience in a professional services ... community, workforce and beyond. They rely on us for deep experience, fresh perspectives and ...

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Workforce Management Service Delivery Manager information

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How much do workforce management service delivery manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for workforce management service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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For Workforce Management Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Workforce Management Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Chicago, IL • On-site

The Judge Group
Recruiting and Staffing Services • 5 - 10K employees
Learn more about The Judge Groupexternal

Full-time

Re-posted 28 days ago

Job description

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at the client, this role may span multiple accounts. Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead and synchronize distributed, onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions. You will be responsible for coaching delivery teams and individuals, implementing Agile ceremonies, managing engagement risk, and fostering a culture of continuous improvement to deliver our services with the highest quality and efficiency. You will be the single point of contact for client stakeholders to address services delivery requirements, escalations, and needs. As you establish a strong, trusted advisor relationship with client stakeholders you will be expected to help grow our footprint at the client by observing and identifying additional opportunities for growth.


Key Responsibilities:
•  Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear communication, quality controls, and collaboration across geographical boundaries.
•  Coach and mentor teams in Agile principles and practices, fostering an Agile mindset and culture of continuous improvement, Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
•  Leading “Delivery Led Sales” by collaboratively (with service delivery managers, project managers, and architects) identifying opportunities for additional and growth of existing Services.
•  Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes and enhance code quality.
•  Collaborate with cross-functional teams (Capability Practices) to define project scope, goals, and deliverables, ensuring alignment with business objectives.
•  Monitor and report against multiple programs, projects, managed services progress, identify risks and dependencies, and implement mitigation strategies to ensure on-time delivery.
•  Drive innovation through collaboration, encouraging delivery teams to explore new ideas and technologies to stay ahead of the curve, and providing thought-leadership points of view proactively to clients.
•  Lead Quarterly Business Review events delivering Services performance metrics and status, addressing and negotiating client expectations and risks.


Qualifications:
•  Bachelor's or Master's degree in Computer Science, Engineering, or related field.
•  Certified SAFe Agilist (SA) or equivalent certification preferred.
•  Proven experience managing distributed teams in a global environment.
•  Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe).
•  Excellent leadership, communication, presentation, and interpersonal skills.
•  Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
•  Experience with continuous integration/delivery (CI/CD) pipelines and automation tools is a plus.

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