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Workforce Management Manager Jobs in Phoenix, AZ

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning ...

Accenture

Clinical Management Manager

Scottsdale, AZ · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

New

QSCulinary

Hourly Manager

Mesa, AZ · On-site

$20 - $24/hr

Strong understanding of hourly workforce management and scheduling. * Excellent communication and interpersonal skills. * Ability to work flexible hours, including evenings, weekends, and holidays.

St Vincent De Paul

Workforce Case Manager

Phoenix, AZ · On-site

$20 - $24/hr

Case Manager - Workforce Safety Sensitive: Yes, this position cannot accommodate Medical Marijuana ... Other duties as assigned by program management. Skills and Abilities Required * Strong ...

LaborMax - Central

Be Seen First

Sales Branch Manager

Mesa, AZ · On-site

$60K - $65K/yr

LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.

LaborMax - Las Vegas, NV

Be Seen First

Selling Branch Manager

Tempe, AZ · On-site

$60K - $65K/yr

LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.

Deloitte

UKG PRO HCM Senior Consultant

Tempe, AZ · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

TSMC

Workforce Development Program Manager

Phoenix, AZ · On-site

Workforce Development Program Management (Apprentices, Intensives, Accelerators) * Stakeholder Management: Orchestrate program initiatives in collaboration with various external strategic partners ...

TSMC

Workforce Development Program Manager

Phoenix, AZ · On-site

Workforce Development Program Management (Apprentices, Intensives, Accelerators) * Stakeholder Management: Orchestrate program initiatives in collaboration with various external strategic partners ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Phoenix, AZ

Workforce Management Manager information

See Phoenix, AZ salary details

$27.3K

$81.1K

$136.5K

How much do workforce management manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management manager in Phoenix, AZ is $81,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $115,700.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Phoenix, AZ?

The most popular types of Workforce Management jobs in Phoenix, AZ are:

What are popular job titles related to Workforce Management Manager jobs in Phoenix, AZ?

For Workforce Management Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Phoenix, AZ look for?

The top searched job categories for Workforce Management Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Workforce Management Manager jobs?

Cities near Phoenix, AZ with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $81,097 per year, or $39 per hour.

WFM Lead, NA Contact Center

Chubb

Phoenix, AZ • On-site

Full-time

Re-posted 16 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

144th of 310 rated insurance

Job description


Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes.
Job Description:
North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.
Key Responsibilities:
  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.
  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.
  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.
  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.
  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.
  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

Qualifications
Required:
  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.
  • 5+ years of workforce management experience in a contact center environment.
  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Very strong analytical skills, with emphasis on forecasting
  • Experienced in complex problem-solving, judgment, critical thinking and decision-making
  • Strong planning, time management and organizational skills
  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:
  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:
  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).
  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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