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Workforce Management Manager Jobs in Godfrey, IL

Neshent Technologies

Mainframe Support Engineer

Glendale, MO · On-site

$46.75 - $60.25/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Saint Louis, MO · On-site

$47.75 - $61.25/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Florissant, MO · On-site

$45.25 - $58/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Saint Ann, MO · On-site

$45.75 - $59/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Madison, IL

$46.75 - $60/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Maryville, IL · On-site

$45.75 - $59/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Wilbur Park, MO · On-site

$43.25 - $55.75/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Bridgeton, MO · On-site

$46.50 - $59.75/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Black Jack, MO · On-site

$46.25 - $59.50/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Hartford, IL

$46.25 - $59.50/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Saint Louis, MO · On-site

$47.75 - $61.25/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

Neshent Technologies

Mainframe Support Engineer

Lovejoy, IL

$48.25 - $62.25/hr

Support workforce management, time reporting, and overtime equalization processes where applicable. * Identify opportunities to improve operational efficiency and system reliability. Required Skills ...

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Showing results 41-60

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Godfrey, IL

Workforce Management Manager information

See Godfrey, IL salary details

$25.5K

$75.6K

$127.3K

How much do workforce management manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for workforce management manager in Godfrey, IL is $75,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $107,800.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What cities near Godfrey, IL are hiring for Workforce Management Manager jobs?

Cities near Godfrey, IL with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Godfrey, IL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $75,602 per year, or $36.3 per hour.

Mainframe Support Engineer

Neshent Technologies

Marlborough, MO

$43.50 - $56/hr

Full-time

Posted 6 days ago

Job description

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch processing, and production support operations. This role involves incident management, troubleshooting, batch monitoring, data analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Primary Responsibilities
  • Provide L2/L3 production support for mainframe applications and services.
  • Investigate, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform incident triage, root cause analysis, and implement timely resolutions.
  • Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
  • Execute operational runbooks and standard operating procedures (SOPs).
  • Perform DB2 data analysis, reporting, and troubleshooting.
  • Collaborate with business users and technical teams to resolve production issues.
  • Maintain operational documentation, knowledge base articles, and support procedures.
  • Participate in incident communication, status updates, and post-incident reviews.
  • Support workforce management, time reporting, and overtime equalization processes where applicable.
  • Identify opportunities to improve operational efficiency and system reliability.
Required Skills & Qualifications
  • 5+ years of experience in Mainframe Production Support.
  • Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
  • Experience handling L2/L3 production support, incident management, and problem resolution.
  • Strong knowledge of batch scheduling, monitoring, and job abend analysis.
  • Experience with DB2 queries, data analysis, and report generation.
  • Understanding of production support processes, SLA management, and operational procedures.
  • Exposure to C# and VB.NET applications is desirable.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills with the ability to work effectively with business and technical stakeholders.
  • Ability to work independently in a fast-paced production support environment.
Preferred Qualifications
  • Experience supporting workforce management or time reporting applications.
  • Knowledge of ITIL-based Incident and Problem Management processes.
  • Experience with production monitoring and operational support tools.
  • Ability to support after-hours or on-call production activities when required.

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