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Workforce Management Manager Jobs in Godfrey, IL

Intellivo

Manager, Paralegal Operations

Creve Coeur, MO · On-site

$110K - $120K/yr

Coach Team Leads on workforce management, employee development, performance management, and operational execution. * Build leadership bench strength and succession plans across the organization.

Intellivo

Manager, Paralegal Operations

Creve Coeur, MO · On-site

$110K - $120K/yr

Coach Team Leads on workforce management, employee development, performance management, and operational execution. * Build leadership bench strength and succession plans across the organization.

Intellivo

Manager, Paralegal Operations

Creve Coeur, MO · On-site

$110K - $120K/yr

Coach Team Leads on workforce management, employee development, performance management, and operational execution. * Build leadership bench strength and succession plans across the organization.

Allied Universal

Operations Manager

Saint Louis, MO · On-site

$51K/yr

... Workforce Management * Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly

Allied Universal

Operations Manager

Saint Louis, MO · On-site

$51K/yr

... Workforce Management * Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly

Allied Universal

Operations Manager

Saint Louis, MO · On-site

$51K/yr

... Workforce Management * Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly

Allied Universal

Operations Manager

Saint Louis, MO · On-site

$51K/yr

... Workforce Management * Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly

Amazon

Pharmacy Manager, Amazon Pharmacy

Chesterfield, MO

$64.25 - $75.75/hr

... workforce management needs Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business ...

Amazon

Pharmacy Manager, Amazon Pharmacy

Chesterfield, MO · On-site

$64.25 - $75.75/hr

... workforce management needs Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business ...

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Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Godfrey, IL

Workforce Management Manager information

See Godfrey, IL salary details

$25.5K

$75.6K

$127.3K

How much do workforce management manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management manager in Godfrey, IL is $75,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $107,800.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What cities near Godfrey, IL are hiring for Workforce Management Manager jobs?

Cities near Godfrey, IL with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Godfrey, IL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $75,602 per year, or $36.3 per hour.

Manager, Paralegal Operations

Intellivo

Creve Coeur, MO • On-site

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Manager, Paralegal Operations
We're building a high-performing legal operations organization in St. Louis, and we're looking for a Manager, Paralegal Operations to lead a team of approximately 40 Legal Assistants and Administrative professionals through a structure of 4-5 Team Leads.
This role is responsible for driving operational excellence across our Legal Assistant and Administrative support functions, ensuring attorneys have the support, information, and resources needed to maximize recovery outcomes.
The Manager will oversee workforce planning, productivity, quality, training, process improvement, and performance management while developing Team Leads into strong frontline leaders.
This is a highly visible leadership role for someone who thrives in a fast-paced environment, enjoys building structure, and knows how to turn operational challenges into scalable solutions.
What You Will Own
Leadership of Leaders
  • Directly lead and develop 4-5 Team Leads responsible for Legal Assistant and Administrative support teams.
  • Establish performance expectations, accountability standards, and leadership routines for Team Leads.
  • Coach Team Leads on workforce management, employee development, performance management, and operational execution.
  • Build leadership bench strength and succession plans across the organization.
  • Foster a culture of ownership, urgency, collaboration, continuous improvement, and customer service.

Operational Execution & Workforce Management
  • Oversee daily operations for a team of approximately 40 employees supporting attorneys and legal operations.
  • Ensure work is prioritized appropriately and completed accurately, efficiently, and on time.
  • Manage staffing models, capacity planning, workload balancing, and resource allocation.
  • Monitor queue health, turnaround times, productivity, service levels, and quality metrics.
  • Partner with Team Leads to remove obstacles and address performance issues quickly.
  • Ensure operational coverage and business continuity across all support functions.

Quality, Training & Process Excellence
  • Create and maintain operational standards, SOPs, training materials, and quality controls.
  • Ensure work products meet legal, compliance, and client expectations.
  • Partner with Training and Legal Leadership to improve onboarding and accelerate employee ramp times.
  • Use quality audits and performance data to identify coaching opportunities and process improvements.
  • Drive continuous improvement initiatives that improve efficiency, consistency, and scalability.

What Success Looks Like
  • Legal Assistants and Administrative teams consistently meet productivity, quality, and service-level expectations
  • Attorneys receive timely, accurate, and proactive support
  • Operational queues remain organized, visible, and appropriately prioritized
  • New team members are onboarded efficiently and achieve productivity expectations quickly
  • Quality issues, rework, and workflow delays are reduced over time
  • Standard operating procedures are documented, followed, and continuously improved
  • Team members understand expectations, take ownership of their work, and operate with accountability
  • Leadership has clear visibility into team performance, staffing needs, risks, and opportunities

What You Bring
  • 5+ years of experience as a paralegal, legal assistant, or in a related legal or case support role, subrogation, personal injury, insurance claims, or workers' compensation experience preferred
  • 2+ years directly managing or supervising a team, including formal performance management responsibility
  • Demonstrated experience managing high-volume caseloads and driving measurable results
  • Strong working knowledge of case workflow and legal support or claims processes
  • Comfort setting clear expectations, coaching performance, and holding a large team accountable
  • Ability to use data to guide prioritization and decision-making
  • Clear, confident communication with attorneys, team members, and leadership
  • Experience supporting legal, healthcare, insurance, claims, recovery, or professional services environments preferred
  • Bachelor's degree preferred; paralegal certificate from an ABA-approved program a plus

How You Lead
  • You create structure where others see complexity.
  • You hold people accountable while building trust and engagement.
  • You focus on outcomes, not activity.
  • You identify problems early and take ownership for solving them.
  • You use data to drive decisions and continuous improvement.
  • You build teams that are dependable, responsive, and committed to excellence.
  • You embrace change and help others navigate it successfully.
  • You lead with urgency, curiosity, and a bias toward action.

Compensation
  • Base Salary: $110,000 - $120,000 (based on experience) + performance incentive

Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.
Benefits That Support You Inside and Outside of Work
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement savings plan with employer match
  • Paid time off and paid holidays
  • Company-paid life insurance and short-term and long-term disability coverage
  • Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support
  • Health Savings Account with company contributions for eligible employees
  • Wellness, healthcare advocacy, and pet benefits
  • A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact

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