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Workforce Management Manager Jobs in Arkansas (NOW HIRING)

Walmart

Manager, Workforce Planning

Elm Springs, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Centerton, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Tontitown, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Rogers, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Johnson, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Greenland, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Arkansas?

The most popular types of Workforce Management jobs in Arkansas are:

What are popular job titles related to Workforce Management Manager jobs in Arkansas?

For Workforce Management Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Arkansas look for?

The top searched job categories for Workforce Management Manager jobs in Arkansas are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Manager, Workforce Planning

Walmart

Elm Springs, AR • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,466 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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