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Workforce Management Forecaster Jobs (NOW HIRING)

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Strong experience with Workforce Management (WFM) systems and forecasting methodologies * Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis) * Solid understanding ...

Alliant

Manager, Workforce Management

California, MO · On-site

$100 - $125/hr

As the Manager, Workforce Management, you will be responsible for the end-to-end workforce lifecycle--from long-term forecasting to real-time execution. You will lead a dedicated team of analysts to ...

Alliant

$100 - $125/hr

As the Manager, Workforce Management, you will be responsible for the end-to-end workforce lifecycle--from long-term forecasting to real-time execution. You will lead a dedicated team of analysts to ...

XceedSearch.com

Be Seen First

Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

... forecast accuracy. * Experience supporting or administering CCaaS, telephony, call center, or ... workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Develop andmaintainlabor models, staffing guides, forecasting tools, and workforce planning ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60 - $80/hr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... ResponsibilitiesDevelop and maintain labor models, staffing guides, forecasting tools, and ...

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How much do workforce management forecaster jobs pay per year?

As of Sep 8, 2026, the average yearly pay for workforce management forecaster in the United States is $65,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $63,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Workforce Management Forecaster job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $65,382 per year, or $31.4 per hour.

Workforce Management Specialist

Austin, TX • On-site

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 16 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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