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Workforce Management Forecaster Jobs (NOW HIRING)

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Oversees the full forecasting cycle, including long-term, short-term, and intraday projections, and ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

MCI Careers

Workforce Management Manager

Wichita, KS

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

$60 - $80/hr

Job Title Workforce Management Analyst Job Type Full-Time Category Location Work from Home FSM ... Re-Forecast interval and daily transaction volumes (inbound, outbound), handle times and other ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce ... Build and maintain forecasting models for technician staffing, shift coverage, and project-based ...

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Workforce Management Forecaster information

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$47K

$65.4K

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How much do workforce management forecaster jobs pay per year?

As of Sep 8, 2026, the average yearly pay for workforce management forecaster in the United States is $65,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $63,000.00 per year, depending on experience, location, and employer.

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Cities with the most Workforce Management Forecaster job openings:

What states have the most Workforce Management Forecaster jobs?

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Infographic showing various Workforce Management Forecaster job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $65,382 per year, or $31.4 per hour.

Workforce Management Forecasting Analyst

Warren, MI • Hybrid

Teleperformance
Call Centers • 10K+ employees
Learn more about Teleperformanceexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule. 

Responsibilities

Your Responsibilities 

  • Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes 
  • Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions 
  • Collaborate with various internal customers on impact analysis for proposed Contact Center changes 
  • Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided 
  • Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies 
  • Perform various analyses, formulate conclusions, and present conclusions to management 
  • Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities 
  • Work with business to develop short-term and long-term financial forecasts and budgets 
  • Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results 
  • Provide variance analysis on forecast performance 
  • Develop and maintain reporting tools that help analyze forecasting trends 
  • Oversee Contact Center data in relation to Contact 
  • Oversee center volume and handle time 
  • Heavy reporting duties after forecasting the data for the Contact Center line of business 
  • Assist with reporting and creating innovative ways to look at data 
Qualifications

Qualifications 

  • Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted 
  • 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting) 
  • Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX 
  • Experience with reporting, forecasting, analytics, workforce strategies 
  • Previous contact center experience preferred 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Employment Type: FULL_TIME

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