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Workforce Management Associate Jobs in Dallas, TX

Figure Lending

Team Manager

Dallas, TX · On-site

$77K - $86K/yr

... Associates at varying levels. As a Team Manager, you will oversee daily operations, track ... Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain ...

Figure Lending

Team Manager

Dallas, TX

$77K - $86K/yr

... Associates at varying levels. As a Team Manager, you will oversee daily operations, track ... Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain ...

Figure Lending

Team Manager

Dallas, TX · On-site

$77K - $86K/yr

... Associates at varying levels. As a Team Manager, you will oversee daily operations, track ... Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain ...

Regency Staffing group

Be Seen First

On-Site Recruiter

Waxahachie, TX · On-site

$40K/yr

On‐Site Support -- Serve as the primary point of contact for associates and client supervisors ... Experience in staffing, recruiting, HR, or on‐site workforce management preferred * Strong ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for workforce management associate in Dallas, TX is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Dallas, TX? The most popular types of Workforce Management jobs in Dallas, TX are:
What are popular job titles related to Workforce Management Associate jobs in Dallas, TX? For Workforce Management Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Dallas, TX look for? The top searched job categories for Workforce Management Associate jobs in Dallas, TX are:
Workforce Management Associate jobs near you

Team Manager

Figure Lending

Dallas, TX • On-site

$77K - $86K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels. As a Team Manager, you will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success.
*This position requires holding an NMLS License, or obtaining one within 90 days of employment and meeting qualifications for Qualified Individual licensing in needed states.
What You'll Do
  • Provide hands-on leadership to create a positive, collaborative work environment by setting clear expectations, motivating the team, and supporting professional growth.
  • Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence, while driving continuous improvement through coaching and regular evaluations.
  • Equip the team with up-to-date product knowledge, best practices, and company policies to ensure consistent, high-quality customer interactions.
  • Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering agents to meet SLAs.
  • Ensure team adherence to Figure's policies and standards.
  • Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies.
  • Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain operational efficiency.

What We Look For
  • 3-5 years of leadership experience in customer support, preferably in contact centers or financial services industries, with a proven ability to manage performance metrics and drive team improvements.
  • Strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement.
  • Proven ability to ensure policy adherence, taking full ownership of team results.
  • Strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments.
  • Results-driven leader with confident, compassionate communication skills, effective in engaging with both team members and leadership.
  • High proficiency in workforce management tools, CRM systems, and data analysis platforms.
  • Adhere to all company security policies and data handling procedures.
  • Complete mandatory security awareness training within required timeframes.
  • Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary
  • Base Compensation Range: $77,400 - $86,000/yr
  • 25% annual bonus target, paid quarterly
  • Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  • Employer-paid life and disability insurance
  • 11 observed holidays and PTO plan
  • Up to 12 weeks of paid family leave
  • Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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