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Workforce Management Associate Jobs in Dallas, TX

Essilor

Workforce Management Specialist

Dallas, TX · On-site

Associate's degree or equivalent experience * Prior experience in a workforce management role * Exposure to workforce management software and processes This posting is for an existing vacancy within ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

Lantern

Workforce Management Analyst

Dallas, TX

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

... Associate, Contact Management plays a critical role in supporting the business to achieve the ... In addition to dialer administration, this position will support intra-day workforce management ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

... Associate, Contact Management plays a critical role in supporting the business to achieve the ... In addition to dialer administration, this position will support intra-day workforce management ...

JP Morgan Chase

Liquidity Management Associate

Plano, TX · On-site

... Management associate within T/CIO, you will partner closely with other teams in T/CIO such as ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...

Morgan Stanley

Associate, Data Governance PMO

Dallas, TX · On-site

$75K - $95K/yr

The Associate, Data Governance PMO supports the implementation of data governance policies and ... Our workforce reflects a broad cross-section of the global communities in which we operate ...

Morgan Stanley

Associate, Data Governance PMO

Dallas, TX · On-site

$75K - $95K/yr

The Associate, Data Governance PMO supports the implementation of data governance policies and ... Our workforce reflects a broad cross-section of the global communities in which we operate ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for workforce management associate in Dallas, TX is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Dallas, TX? The most popular types of Workforce Management jobs in Dallas, TX are:
What are popular job titles related to Workforce Management Associate jobs in Dallas, TX? For Workforce Management Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Dallas, TX look for? The top searched job categories for Workforce Management Associate jobs in Dallas, TX are:
Workforce Management Associate jobs near you

Workforce Management Specialist

EssilorLuxottica

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 9 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

7th of 39 rated optical retailers

Job description

Requisition ID: 930583
Store #: E01249 Lab Ops - Field US
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
As a member of the Workforce Management Team, the Workforce Planning Specialist (Real Time Adherence) has the function of Intra Day Performance Management in real time and execution of the plan provided by the Workforce Analyst. The Workforce Planning Specialist also ensures there is adequate and appropriate response and communication to leadership for all service affecting alerts. The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning.
MAJOR DUTIES AND RESPONSIBILITIES
  • Monitor Key Performance Indicators through active utilization of Workforce Management tools.
  • Real time monitoring of all Intra Day performance models ensuring actual staff is aligned with predetermined forecasts and schedules provided by the Workforce Analyst.
  • In collaboration with WFM Analyst, implement contingency and resource plans on an interval and daily basis as needed (staffing movement, IT related issues, management decisions) is maintained between all necessary parties to include managers/supervisors, operations directors and the IT Help Desk)
  • Escalate and facilitate resolution of issues across call center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Ensure consistent communication regarding demand or staff anomalies
  • Monitor key call center systems to look for alarms or call delivery failures. Work with leadership to invoke alternatives to any service impacting drivers to ensure business continuity in the call center(s)
  • Performs other duties as required

BASIC QUALIFICATIONS
  • High School Diploma
  • Minimum of 1 year call center experience
  • Knowledgeable of contact center metrics, processes, and key performance indicators
  • Strong organizational skills
  • Analytical aptitude
  • Strong Excel skills
  • Excellent verbal and written communications skills
  • Ability to work with minimal guidance in a time critical environment

PREFERRED QUALIFICATIONS
  • Associate's degree or equivalent experience
  • Prior experience in a workforce management role
  • Exposure to workforce management software and processes

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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