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Workforce Management Associate Jobs in Augusta, GA

Sky Zone LLC

Crew Member

Augusta, GA

$10/hr

... associates that have the opportunity to gain work experience across multiple departments while building essential workforce skills including customer service, safety management, effective ...

Sky Zone LLC

Crew Member

Augusta, GA · On-site

$10/hr

... associates that have the opportunity to gain work experience across multiple departments while building essential workforce skills including customer service, safety management, effective ...

Amazon

Injury Prevention Specialist

Appling, GA

... manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an ... Transform complex injury data into actionable strategies that protect associates and optimize work ...

Amazon

Injury Prevention Specialist

Appling, GA

... manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an ... Transform complex injury data into actionable strategies that protect associates and optimize work ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Augusta, GA

Workforce Management Associate information

See Augusta, GA salary details

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How much do workforce management associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for workforce management associate in Augusta, GA is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Augusta, GA? The most popular types of Workforce Management jobs in Augusta, GA are:
What job categories do people searching Workforce Management Associate jobs in Augusta, GA look for? The top searched job categories for Workforce Management Associate jobs in Augusta, GA are:
Workforce Management Associate jobs near you
Wireless Retail Sales Associate - W1270

Wireless Retail Sales Associate - W1270

OSL Retail Services Inc

North Augusta, SC • On-site

$30/hr

Other

Retirement

Posted yesterday

OSL Retail Services rating

4.4

Company rating: 4.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

27th of 30 rated technology retailers

Job description

Overview
Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers earn $30+/hour!
As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology.
  • Enjoy a competitive salary, monthly bonuses, comprehensive insurance, and a 401K plan.
  • Benefit from sales incentives, career development opportunities, and an employee referral program.
  • Experience the impact of OSL's commitment to diversity and inclusion through programs like OSL Cares and WE@OSL, empowering women and fostering social change.

We're innovating retail sales- join us and experience the OSL difference!
Our Commitment to You
We're a dynamic, people-centric company excelling in outsourced sales for North America's top Fortune 500 firms. Proudly recognized by Deloitte as a Best Managed Company for the last 7 consecutive years, we attract passionate individuals eager to advance their careers in a supportive and growth-oriented environment. Join us at OSL, where we offer unmatched opportunities to learn, grow, and thrive.
What You Can Expect Day-to-Day
  • Deliver a five-star customer service, finding the perfect solutions for every customer
  • Process new activations, upgrades, and sales of wireless devices and accessories
  • Merchandise and handle inventory, opening and closing the store
  • Strive to hit sales goals operating as both an individual contributor and team member

What it Takes
  • 18+ years of age
  • Exceptional customer service and communication skills with a high-energy, positive attitude
  • Fundamental working knowledge of wireless technology and trends
  • Full-time flexible availability
  • Solid sales or retail experience preferred

What You Bring to The Team
  • You naturally build relationships and connect with people in every interaction.
  • Your passion for sales, pursuit of excellence and strategic insight set you apart.
  • You're adept at establishing sales targets and knocking them out of the park.
  • Your can-do attitude and growth mindset ensures you're ready for success every time.

Let's start a conversation - apply today at careers@oslrs.com
We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
tation, gender identity, gender expression, veteran status, or disability.

What OSL Retail Services employees say

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