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Workforce Management Associate Jobs in Maryland (NOW HIRING)

Maintenance Technician 3rd Shift

Baltimore, MD · On-site

$24.75 - $31.50/hr

Associate's Degree in manufacturing, manufacturing technology, mechatronics, industrial ... RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation ...

Provide expertise in support of talent growth opportunities and the management of workforce ... an Associates and 7+ year of relevant project analyst experience, or a High School or GED and 9+ ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for workforce management associate in Maryland is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.62 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
What are the most commonly searched types of Workforce Management jobs in Maryland? The most popular types of Workforce Management jobs in Maryland are:
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Dean of Business, Technology, Community, and Workforce Edu

Dean of Business, Technology, Community, and Workforce Edu

Cecil College

Elkton, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago


Job description

About Us:

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

JOB SUMMARY:

The Dean of Business, Technology, Community, and Workforce Education oversees the administration and supervises and supports the academic instruction in the following areas: Business, Accounting, Economics, Computer Science, Cybersecurity, Transportation, Logistics, Workforce/Skilled Trades, Lifelong Learning and associated labs. The dean oversees student appeals; planning, resource allocation, faculty and staff hiring and evaluation, curriculum development, scheduling, course and program assessments.

The Dean provides visionary leadership, strategic oversight, and direction to advance the college’s strategic goals. The Dean represents the Business, Technology, Workforce and Community Education areas on the Vice-President’s staff.

Due to the need of interaction with students, employees and the college community this position requires in-person presence. This position is eligible for telework based on Telework policy.

ESSENTIAL JOB FUNCTIONS:
  • Ensure that all Business, Technology, Community, and Workforce Education Programs are in compliance with State, Federal, and other regulations. In accordance with the CAO, faculty and staff, recommend academic/instructional policies and procedures for Business, Technology, Workforce and Community Education credit and non-credit programs which include curriculum, course scheduling, faculty and adjunct assignments, evaluations and promotions and contract renewals. Ensure that all policies and procedures are reviewed and updated in a timely manner. Ensure maintenance of records/files of course syllabi and program curricula submitted by faculty and approved by the Academic Affairs Committee.
  • Demonstrates the ability to build collaborative relationships with diverse faculty members, identify and address their needs to support student success initiatives and foster positive educational outcomes.
  • Ensure Business, Technology, Community, and Workforce Education course and program assessments are completed within the prescribed timeframes.
  • Provide oversight and leadership in the development of the Business, Technology, Community, and Workforce Education operational budgets by collecting, consolidating and prioritizing department inputs. Monitors expenditures monthly for reconciliation.
  • Provides day-to-day leadership and coaching to staff and faculty; ensures cross-training/coverage as needed within areas, and supports professional development.
  • Supervise the recruitment and hiring for staff and faculty positions. Conduct Performance Evaluation reviews in support of the Performance Management Program.
  • Conduct and review faculty evaluations for all areas in division
  • Participate in public relations activities for the College
  • Oversee the development and submission of mandatory reporting, and accreditation reports. Currently includes: Maryland Department of Motor Vehicles (MVA), Department of Transportation, and National Security Agency (Cybersecurity).
  • Serve on advisory boards for department disciplines such as but not limited to: Cybersecurity, Transportation, Workforce/Skilled Trades.
  • Serve on college committees as directed by supervisor or designee.
  • Facilitate the grant application process, providing or coordinating discipline expertise as needed.
  • Other duties as assigned.
MINIMUM REQUIREMENTS TO PERFORM WORK:
  • A Master’s degree is required; doctorate preferred.
  • Teaching experience at the post-secondary level required; a minimum 2 years experience preferred.
  • Minimum 2 years academic leadership experience, 5 years preferred
KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent interpersonal, oral and written communication skills and the ability to interact well with colleagues and general public.
  • Demonstrated ability to develop strong collegial working relationships with diverse organizational populations, government agencies, and other external organizations supporting student success.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving abilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Adaptability in a fast-paced, multitasking environment with frequent interruptions
  • Aptitude in technology use such as but not limited to: Microsoft office; e-mail; Canvas ®; Power point ®; and various forms of social media.
SCHEDULING REQUIREMENTS:
  • Office hours may vary depending on the assignment to be completed.
  • Ability to work a varied schedule during critical periods including evenings, Saturdays, and Sundays.
  • This position supports staff, faculty and students at Cecil College’s main campus in North East, MD, its additional location in Elkton, MD and all additional instructional sites. Travel between these locations is required. Position is expected to have routine coverage at Elkton location as required by supervisor and/or designee.
PHYSICAL DEMANDS:

Physical Demands: This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

WORK ENVIRONMENT:

Private office that must be open and accessible to College staff, faculty, and visitors. Nature of responsibilities dictates work to be subject to interruptions and numerous distractions.

General Benefits:

Cecil College offers full-time employees a comprehensive benefit package offering medical, dental and vision coverage for employee and eligible dependents; generous annual, sick and personal leave; 19 paid holidays; tuition assistance and tuition waiver based on eligibility guidelines; opportunity to enroll in retirement accounts (403B or Maryland State Retirement System based on eligibility guidelines); voluntary retirement account with TIAA or Fidelity, employee paid short term disability, employer provided basic life insurance and accidental death insurance, and employee paid voluntary life insurance, access to Fitness Center, and library. For more information Employee Benefits | Cecil College

This is an exempt position (not overtime eligible); Grade 121 (pay scale:$81,295-130,072 ). Based on the budget, the salary for the position will be $117,000-121,000. Applicants' initial salary placement is based on internal equity and relevant candidate experience.

For best consideration please apply by 7/28/26. Posted on 7/14/2026

Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.

*We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local laws.