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Workforce Management Analyst Jobs in Orem, UT (NOW HIRING)

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and ... Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing ...

Defense Logistics Agency

Management Analyst

Orem, UT · On-site

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

The Results Companies

Workforce Specialist

Provo, UT

$78K - $78K/yr

This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

Vivint

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG

Command Center Specialist

Lindon, UT

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

Buyerlink

Call Operations Analyst

American Fork, UT · On-site

Who you are & what you bring: * 2+ years of experience in call center operations, quality assurance, workforce management, business analysis, operations support, or a similar analytical role ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Orem, UT

Workforce Management Analyst information

See Orem, UT salary details

$33.5K

$84.8K

$150K

How much do workforce management analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce management analyst in Orem, UT is $84,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $115,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
What are popular job titles related to Workforce Management Analyst jobs in Orem, UT? For Workforce Management Analyst jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst jobs in Orem, UT look for? The top searched job categories for Workforce Management Analyst jobs in Orem, UT are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Orem, UT as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $84,829 per year, or $40.8 per hour.

Workforce Management Specialist

Mira Home

Orem, UT • On-site

$20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 hours ago

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team. Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agent schedules, monitors real-time attendance and adherence, develops staffing forecasts, and tracks utilization and occupancy to ensure the center consistently meets service level goals.
This role is highly detail-oriented and lives inside our workforce management software daily, translating data into staffing decisions that keep the Customer Care Center running efficiently and our Specialists set up to succeed.
Pay & Benefits
Base Pay:
$20 an hour
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • HQ Building Perks

How You Win in This Role
Communication
  • Clearly communicate schedule changes, forecasts, and adherence expectations to Team Leads and Specialists
  • Translate WFM data into simple, actionable updates for leadership
  • Proactively flag staffing risks before they impact service level

Development
  • Help Team Leads understand how scheduling and adherence connect to team performance
  • Support the growth of scheduling and forecasting knowledge across the CCC
  • Continuously build expertise in NICE CXone's WFM tools

Alignment
  • Ensure staffing plans align with forecasted volume and business priorities
  • Partner with Customer Care leadership to keep scheduling consistent with company goals
  • Maintain a unified approach to attendance, adherence, and coverage standards

Innovation
  • Identify opportunities to improve forecast accuracy and scheduling efficiency
  • Recommend improvements to WFM processes as the business grows
  • Fully leverage NICE CXone's workforce management capabilities

Leading People
  • Influence staffing outcomes through data, clarity, and consistency
  • Support Team Leads as a trusted partner on coverage and performance
  • Help build a culture of accountability around adherence and attendance

Your Role in Action
Scheduling & Staffing
  • Build, maintain, and adjust agent schedules within NICE CXone to align staffing with forecasted call volume
  • Manage time-off requests, shift bids, and schedule change requests in accordance with staffing needs and company policy
  • Maintain accurate skill-based routing and queue configurations in coordination with the operations team

Forecasting
  • Develop and refine call volume and staffing forecasts using historical data and current trends
  • Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing requirements

Real-Time Management & Adherence
  • Monitor real-time adherence and intraday performance, flagging and addressing schedule deviations as they occur
  • Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage
  • Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to improve efficiency

Reporting & Insights
  • Prepare and distribute regular reporting on attendance, adherence, and forecast accuracy to leadership
  • Identify trends and recurring issues affecting service level and staffing efficiency

Process Improvement
  • Identify process improvements within workforce management workflows and recommend solutions
  • Support onboarding and training on WFM tools and processes as needed

What You Bring to the Table
  • Strong understanding of workforce management principles, including forecasting, scheduling, adherence, utilization, and occupancy
  • Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment
  • Excellent organizational skills and high attention to detail
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Excel or similar tools for data analysis and reporting

Preferred Qualifications
  • Minimum of 1 year of experience in a workforce management role within a call center or contact center environment
  • Direct experience with NICE CXone or a comparable WFM/contact center platform
  • Experience supporting a multi-site or multi-location call center operation
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Keeps staffing and scheduling consistent and aligned across teams
  • Caring - Builds schedules and coverage that set Specialists up to take care of customers
  • Intentional - Uses data to make deliberate, informed staffing decisions
  • Transformative - Continuously improves how the CCC forecasts, schedules, and staffs

Work Location
In person

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