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Workforce Management Analyst Jobs in Miami, FL (NOW HIRING)

Chewy

Real-Time Analyst

Hollywood, FL

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

JCS AND MASADA

Workforce Support Coordinator

Miami, FL · On-site

$23 - $26/hr

The Workforce Support Coordinator is responsible for supporting workforce management functions ... • Analyze shrinkage trends (PTO, sick leave, training) and recommend staffing pattern ...

Deloitte

UKG PRO WFM Time Keeping Senior Consultant

Miami, FL · On-site

$100K - $122K/yr

Supporting full lifecycle workforce management implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare * Gathering and ...

Acess Global

Oracle Field Service Cloud

Miami, FL · On-site

Support field workforce management, scheduling, dispatch optimization, and service lifecycle ... Configure mobile applications, workflows, data migration, reporting, and analytics. * Lead ...

New

Deloitte

UKG PRO HCM Senior Consultant

Miami, FL · On-site

... a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare * 4+ years of experience leading ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Miami, FL

Workforce Management Analyst information

See Miami, FL salary details

$36.8K

$93.3K

$165K

How much do workforce management analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for workforce management analyst in Miami, FL is $93,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $126,700.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
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For Workforce Management Analyst jobs in Miami, FL, the most frequently searched job titles are:

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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $93,326 per year, or $44.9 per hour.

Analyst, Yield Management

Royal Caribbean Cruise Line

Miami, FL • On-site

Full-time

Posted 29 days ago

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group's Revenue Management Team has an exciting career opportunity for a full-time Yield Management Analyst to the Revenue Management Senior Manager.  

The position is onsite and based in Miami, Florida.   

The position is also not eligible for work authorization sponsorship.

Position Summary:

As a Silversea Yield Management Analyst, you will manage inventory, pricing, promotional offerings, and ticket revenue for our ships. By leveraging data sets and B.I. dashboards, you will help us understand booking trends and demand for our products. You will identify opportunities for incremental revenue and will be given much decision-making authority. Although the role is by nature analytical, our working environment is collaborative, and will require frequent coordination with multiple stakeholders - from people on your own team, to folks in other divisions including Sales, Marketing, Operations, Commercial Planning, and Data Science.

 

Essential Duties and Responsibilities:

  • Optimize yields through data-driven inventory management and pricing strategies
  • Develop pricing and promotional strategies at different levels (ex. market, booking channel)
  • Conduct ongoing competitor price and product analysis
  • Validate reports and data at different levels of granularity
  • Quote incentive group and charter business opportunities
  • Provide frequent performance updates to key stakeholders, including senior leadership

 

Qualifications, Knowledge and Skills:

  • 1-2 years work or internship experience, preferably in business, pricing, and/or financial analysis
  • Proficiency in MS Excel (ex. Pivot tables, VLOOKUPs) and other MS Office applications
  • Understanding of revenue management and/or basic economic concepts
  • Ability to organize and analyze large volumes of data independently, and make data-driven decisions and/or recommendations
  • Ability to work in a collaborative environment and manage multiple projects at once

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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