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Workforce Management Analyst Jobs in Boca Raton, FL

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are ... Analytical ability is required to gather and summarize data for reports, find solutions to various ...

MDVIP

Workforce Management Specialist

Boca Raton, FL · On-site

$78K - $78K/yr

Works closely with the management team to provide support to ensure departmental service levels are ... Analytical ability is required to gather and summarize data for reports, find solutions to various ...

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL · On-site

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are ... Analytical ability is required to gather and summarize data for reports, find solutions to various ...

New

Chewy

Real-Time Analyst

Hollywood, FL

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Chewy

Telehealth Operations Analyst II

Plantation, FL · On-site

Chewy is looking for a Telehealth Operations Analyst II to join our Healthcare Team full-time. As a ... workforce management systems and standardized protocols to ensure each component combines ...

TransUnion

Data Analysis Manager

Boca Raton, FL

Exposure to product management concepts and data-driven product development initiatives ... Be a part of our Workforce for Good - you'll work with great people, pioneering products and ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Boca Raton, FL

Workforce Management Analyst information

See Boca Raton, FL salary details

$35.8K

$90.7K

$160.3K

How much do workforce management analyst jobs pay per year?

As of Aug 1, 2026, the average yearly pay for workforce management analyst in Boca Raton, FL is $90,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $123,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Boca Raton, FL? The most popular types of Workforce Management Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Workforce Management Analyst jobs in Boca Raton, FL? For Workforce Management Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst jobs in Boca Raton, FL look for? The top searched job categories for Workforce Management Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Workforce Management Analyst jobs? Cities near Boca Raton, FL with the most Workforce Management Analyst job openings:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Boca Raton, FL as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $90,701 per year, or $43.6 per hour.

Workforce Management Specialist

180 Seminole Hard Rock Support Services

Hollywood, FL

Full-time

Re-posted 26 days ago

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Workforce Management Specialist is responsible for ensuring the right people are scheduled at the right time to meet operational demand, service-level objectives, and labor cost targets. The role spans scheduling, intraday monitoring, and performance reporting, leveraging WFM platforms (e.g., NICE/IEX/Salesforce) and partnering closely with Operations and Vendors.


Responsibilities

  • Scheduling Optimization: Designs fair, compliant schedules maximizing coverage and efficiency.
  • Real-Time Decisioning: Acts quickly on live signals to protect SLAs and productivity.
  • Data Storytelling: Packages insights into clear narratives for operators and executives.
  • Tool Savvy: Comfortable with WFM platforms and spreadsheets; contributes to tool/process rollouts.
  • Key performance indicators Service Level / ASA / Abandon Rate achieved versus plan. Schedule Adherence & Interval Compliance across teams. Occupancy and Shrinkage within targets. Cost-to-Serve / Labor Utilization improvements versus baseline.
  • Monitors real-time ACD work state of agents, schedule and break adherence, and agents exceeding thresholds.
  • Flexible shifts aligned to operational windows; occasional evenings/weekends during peak periods or events; cross-functional collaboration with multiple departments.
  • Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.
  • Approves discretionary activities to increase occupancy and take advantage of high availability.
  • Administration of intraday schedule changes.
  • Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
  • Performs other duties and assignments as directed.
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Hold yourself accountable for measurable, high-quality, and timely results.
  • Care for Hard Rock brand by holding self accountable by being a brand ambassador.
  • Comply with all departmental and company policies, including Seminole Gaming’s and Hard Rock’s business ethics guidelines and property-specific protocols.
  • Assist with projects and other duties as requested or assigned
     

Qualifications

  • 2 to 4+ years in Workforce Management (scheduling, intraday) or adjacent operations analytics roles.
  • Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets.
  • Strong analytical and problem-solving skills; ability to translate data into actionable staffing decisions.
  • Clear communication and stakeholder partnering across Operations, Vendor BPOs.
  • Ability to create reports in Excel and forecast results
  • Attention to detail and a high level of accuracy
  • Ability to multitask, focus, and complete reports for extended periods
  • Experience managing schedules and KPIs in multi-site or global operations.
  • Familiarity with labor agreements and equity in scheduling practices.
  • Exposure to contact center metrics and intraday methodologies.
  • Bachelor’s degree in Business, Operations, Statistics, or related field (or equivalent experience).