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Workday Help Desk Support Jobs (NOW HIRING)

Robert Half

Help Desk Support Analyst

Jacksonville, FL · On-site

$18.21 - $21.09/hr

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support ...

New

eCom Solutions Inc

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Job Summary : eCom Solutions Inc is seeking a Help Desk Support I to provide technical assistance and support for computer systems and software applications. The role involves managing help desk ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Healthcare Support Staffing

Help Desk Support

Mason, OH

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

Dixon

Help Desk Support Specialist

Chestertown, MD

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 PM, Monday through Friday Pay Range: $45k - $65k/annually Make the Right Connection--Build Your ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta ...

DuraServ Corp

Help Desk Support Specialist

Coppell, TX · On-site

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 Duration: 2 + Months Complete Description: Provides support to end users on a variety of issues. Identifies ...

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Workday Help Desk Support information

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How much do workday help desk support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for workday help desk support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Workday Help Desk Support?

Workday Help Desk Support professionals provide assistance to users experiencing issues or needing guidance with the Workday human resources and finance software. They help troubleshoot problems, answer questions, and ensure that employees can effectively use the Workday system for tasks like payroll, benefits, and time tracking. These specialists may also escalate complex technical problems to higher-level support or IT teams, and often provide training or documentation to help users navigate the platform.

How does a Workday Help Desk Support specialist typically collaborate with other departments to resolve employee queries?

Workday Help Desk Support specialists often work closely with HR, payroll, and IT departments to address employee questions or technical issues related to the Workday system. When a case requires information or action outside their access, support specialists escalate or coordinate with these teams to provide accurate and timely solutions. Regular communication and clear documentation are essential, as specialists often act as a bridge between end-users and technical experts, ensuring issues are resolved efficiently and users receive the support they need.

What are the key skills and qualifications needed to thrive as a Workday Help Desk Support, and why are they important?

To thrive as a Workday Help Desk Support, you need a strong understanding of HRIS concepts, troubleshooting skills, and familiarity with Workday modules, typically supported by experience or relevant certifications. Proficiency with the Workday platform, ticketing systems like ServiceNow, and basic reporting tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely, accurate support, boosting user satisfaction and maintaining smooth HR operations.

What is the difference between Workday Help Desk Support vs Workday System Administrator?

AspectWorkday Help Desk SupportWorkday System Administrator
Primary RoleProvides user support, troubleshooting, and issue resolution for Workday applicationsManages, maintains, and configures Workday system settings and integrations
Required SkillsCustomer service, troubleshooting, basic Workday knowledgeTechnical expertise, system configuration, security management
Work EnvironmentHelp desk, support teams, end-usersIT department, system administration team
CertificationsWorkday certifications helpful but not mandatoryWorkday certifications often required

Workday Help Desk Support focuses on assisting users with issues and questions about Workday, while Workday System Administrators handle system configuration and maintenance. Both roles require familiarity with Workday, but their responsibilities and skill sets differ significantly.

Are Workday Help Desk Support jobs still in demand?

Workday Help Desk Support jobs remain in demand due to ongoing enterprise software implementations and updates. These roles often require knowledge of Workday systems, troubleshooting skills, and customer service experience, making them valuable in organizations adopting or maintaining Workday solutions.

Is getting a job at Workday Help Desk Support hard?

Securing a Workday Help Desk Support position typically requires relevant technical knowledge of Workday software, customer service skills, and sometimes certifications. The difficulty depends on the candidate's experience, the company's requirements, and the competitiveness of the job market, but strong problem-solving and communication skills are essential for success in this role.

What are support roles in Workday Help Desk Support?

Support roles in Workday Help Desk Support typically include Tier 1 support specialists who handle initial user inquiries, troubleshoot basic issues, and provide guidance on Workday functionalities. Advanced roles may involve Tier 2 or Tier 3 support, focusing on complex technical problems, system configurations, and collaborating with technical teams. These roles often require knowledge of Workday systems, strong communication skills, and familiarity with support ticketing tools.

What are popular job titles related to Workday Help Desk Support jobs?

For Workday Help Desk Support jobs, the most frequently searched job titles are:

Infographic showing various Workday Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Support Analyst

Jacksonville, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18.21 - $21.09/hr

Temporary

Posted 3 days ago

New

Job description

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support experience with strong analytical thinking and careful documentation practices. The role focuses on resolving service desk issues, identifying underlying causes of recurring problems, and turning technical findings into clear updates that support business decisions.
Responsibilities:
• Resolve incoming help desk requests by troubleshooting technical issues, documenting findings, and delivering timely support to end users.
• Investigate recurring incidents to determine underlying causes and recommend practical corrective actions that reduce repeat issues.
• Review technical information and support data to identify trends, exceptions, and opportunities for service improvement.
• Maintain accurate ticket records, support notes, and written procedures to ensure clear communication across teams.
• Use Excel and data visualization tools to organize large volumes of information and present meaningful insights.
• Partner with internal teams, customers, and external contacts to clarify issues, share updates, and support effective problem resolution.
• Manage multiple assignments in a fast-paced environment while adjusting priorities based on business needs and ticket volume.
• Contribute to a collaborative support environment while also working independently to move issues forward with minimal oversight.• At least 2 years of experience in help desk, desktop support, or service desk environments.
• Demonstrated skill in basic troubleshooting and handling service desk tickets from intake through resolution.
• Ability to perform root cause analysis and interpret technical details with a high level of accuracy.
• Strong written communication skills with the ability to create clear documentation and technical summaries.
• Proficiency with Microsoft Office, especially Excel, and the ability to learn new systems quickly.
• Experience working with large datasets, recognizing patterns, and translating findings into actionable recommendations.
• Strong interpersonal skills and the ability to work effectively with cross-functional teams, customers, and suppliers.
• Proven ability to stay organized, detail-oriented, and adaptable in a high-volume support setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

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