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Work Home Call Center Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and ... Call center experience Nice to have 0

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... You will work with customers to complete sales, assist with questions, and work with your team to ...

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

... call Center Team Lead to help drive our customer experience and sales opportunities This is a hands ... improvement • Work closely with sales management to maximize showroom traffic and sales ...

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All JobsWork Home Call Center JobsWork Home Call Center Jobs in Indiana

Work Home Call Center information

What is a work from home call center job?

A work from home call center job involves handling customer service, sales, or technical support calls remotely, usually from your own home. Employees use a computer, headset, and internet connection to communicate with customers on behalf of a company. These roles often require strong communication skills, a quiet workspace, and the ability to resolve customer issues efficiently. Many companies provide training and support to help remote call center agents succeed in their roles.

What are the key skills and qualifications needed to thrive as a work from home call center agent?

To thrive as a Work Home Call Center Agent, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting of home office technology is essential. Strong self-motivation, time management, and problem-solving skills help you stand out in a remote environment. These competencies are crucial for delivering effective customer service, resolving issues efficiently, and maintaining productivity without direct supervision.

What are some common challenges faced by work from home call center agents, and how can they be addressed?

Work From Home Call Center agents often face challenges such as maintaining focus in a home environment, managing technical issues remotely, and staying connected with their team. To address these challenges, agents should establish a dedicated, quiet workspace, ensure reliable internet and equipment, and make use of regular virtual check-ins with supervisors and colleagues. Many companies also offer training and access to IT support to help agents overcome these common hurdles and remain productive.

What is the difference between Work Home Call Center vs Customer Service Representative?

AspectWork Home Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-based setting with company-provided equipmentTypically office-based or remote, depending on employer
Industry UsageCommon in call centers across various industriesFound in retail, telecom, healthcare, and more
Job FocusHandling inbound/outbound calls, customer inquiriesAssisting customers, resolving issues, providing information

Work Home Call Center jobs and Customer Service Representative roles share similar credentials and work environments, often involving remote work and customer interaction. The main difference lies in the job titles used by employers, with Work Home Call Center emphasizing the remote, call-based nature of the role, while Customer Service Representative is a broader term that can include various customer support positions both in-office and remote.

What are popular job titles related to Work Home Call Center jobs in Indiana?

For Work Home Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Work Home Call Center jobs in Indiana look for?

The top searched job categories for Work Home Call Center jobs in Indiana are:

What cities in Indiana are hiring for Work Home Call Center jobs?

Cities in Indiana with the most Work Home Call Center job openings:

Work Home Call Center jobs near you
Infographic showing various Work Home Call Center job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Call Center Rep

STI

Indianapolis, IN • On-site

$15.25 - $19/hr

Full-time

Re-posted 21 days ago

Job description

Description:
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Good Communication Skills
Required
2
Years
Knowledge of Data Entry
Required
2
Years
High School Diploma or GED
Required
0
Additional education or experience preferred
Nice to have
0
Call center experience
Nice to have
0

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