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Work From Home Virtual Call Center Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Join EmergeOrtho as a Call Center Specialist - Work from Home! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

Equiniti

$19/hr

Handle a large volume of calls from an automated dialer. * Manual research of contact information ... call center (virtual call center preferred). * Resourceful and able to work independently.

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Work From Home Virtual Call Center information

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How much do work from home virtual call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for work from home virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Virtual Call Center vs Work From Home Customer Service Representative?

AspectWork From Home Virtual Call CenterWork From Home Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentRemote, often in a call center setup at homeRemote, home-based customer support role
Employer & IndustryCall centers, telecommunication, retail, healthcareVarious industries including retail, tech, finance
Common Search/ComparisonYesYes

Both roles involve remote customer interaction, but a Work From Home Virtual Call Center typically refers to working within a larger call center environment handling multiple clients, while a Work From Home Customer Service Representative usually focuses on supporting a specific company's customers directly. The skills and credentials are similar, but the scope and employer type may differ.

More about Work From Home Virtual Call Center jobs
What cities are hiring for Work From Home Virtual Call Center jobs? Cities with the most Work From Home Virtual Call Center job openings:
What states have the most Work From Home Virtual Call Center jobs? States with the most job openings for Work From Home Virtual Call Center jobs include:
What job categories do people searching Work From Home Virtual Call Center jobs look for? The top searched job categories for Work From Home Virtual Call Center jobs are:
Work From Home Virtual Call Center jobs near you
Infographic showing various Work From Home Virtual Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Work From Home Call Center Representative

Work From Home Call Center Representative

KPH Healthcare Services

Gouverneur, NY • On-site, Remote

$16/hr

Full-time

Posted 10 days ago

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties:
  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

Qualifications
Attendance Requirements:
  • Must be available, and on time for scheduled work shifts.

Educational Requirements:
  • Preferred: High School Diploma or GED, or equivalent experience

Experience:
  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific positio

Required Training:
  • HIPAA Privacy Course
  • HIPAA Security Course

Job Skill Requirements:
  • Exceptional phone and listening skills.
  • Exceptional written and verbal communication skills
  • Preferred PC skills including Microsoft Office

Compensation
$16.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
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