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Work From Home Quality Analyst Jobs (NOW HIRING)

Sagility

Quality Analyst

Quality Analyst We are currently hiring a talented Quality Analyst to join us in a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer ...

Sagility

Quality Analyst

Concord, NC · Remote

Quality Analyst We are currently hiring a talented Quality Analyst to join us in a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer ...

ClosedWon, Inc.

As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ... Flexibility: work from home, or from anywhere in the world so long as you have an internet ...

Franciscan Health

CDI Quality Analyst (1.0 D)

Work From Home Work From Home Work From Home, Indiana 46544 The CDI Quality Analyst is critical for the internal audit of CDI processes, including query appropriateness and identifying opportunities ...

Dane Street, LLC

Legal Quality Analyst

JOB SUMMARY The Legal Quality Analyst is responsible for managing the various aspects of the ... WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining ...

Quartz

Senior Quality Analyst

Madison, WI · Remote

$66K - $83K/yr

As a Senior Quality Analyst , you'll play a critical role in protecting operational excellence ... work from home. We offer an excellent benefit and compensation package, opportunity for career ...

PNC Bank

Quality Analyst

Home, PA · On-site +1

$41K - $68K/yr

As a Quality Analyst within PNC's Corporate and Institutional Banking (C&IB) organization ... If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.

Sagility LLC

Quality Analyst

Quality Analyst Education: High School Graduate is required Experience: Min 1-2 years of experience ... Work@Home USAUnited States of America

Sagility

Quality Analyst

Concord, NC · Remote

Quality Analyst Education: High School Graduate is required Experience: Min 1-2 years of experience ... Work@Home USAUnited States of America

Firstsource

Quality Analyst

$19.23/hr

Performs daily quality audits of the call center and/or operations personnel including monitoring ... from each new employee's I-9 to confirm work authorization. It is the policy of this Company to ...

Contexture

Senior Quality Analyst

Phoenix, AZ · On-site +1

$6.9K - $8.0K/mo

The Senior Quality Analyst is a member of an Agile team and works directly with other agile teams ... Our strategic flexibility allows for local work from home opportunities. Qualifications To perform ...

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How much do work from home quality analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for work from home quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the work from home quality analyst position, and why are they important?

To thrive as a Work From Home Quality Analyst, you need strong analytical abilities, attention to detail, and familiarity with quality assurance methodologies, typically supported by a relevant degree or experience in quality management. Proficiency with remote collaboration tools, quality management software, data analysis platforms, and sometimes certifications like Six Sigma or ISO standards is often required. Excellent written and verbal communication, time management, and problem-solving skills help you collaborate and provide feedback effectively in a virtual environment. These competencies ensure you can consistently uphold quality standards, identify areas for improvement, and contribute to team success while working remotely.

What is a work from home quality analyst?

A Work From Home Quality Analyst is responsible for evaluating and ensuring the quality of products, services, or processes remotely. They analyze data, review workflows, and provide feedback to improve performance and efficiency. This role often involves monitoring calls, software performance, or customer interactions to ensure compliance with company standards. Strong analytical skills, attention to detail, and effective communication are key for success in this position.

What are the typical daily responsibilities of a work from home quality analyst?

As a Work From Home Quality Analyst, you'll spend your day reviewing processes, documents, or product outputs to ensure they meet established quality standards. Regular tasks include analyzing data, preparing reports, conducting audits or evaluations, and communicating findings with team members and management, often using virtual meeting tools. You'll also collaborate with other departments to recommend improvements and help implement quality initiatives remotely. Adapting to a self-managed work environment and maintaining clear, proactive communication are key parts of the role. This dynamic workday ensures you play an active role in maintaining and enhancing overall organizational quality.

More about Work From Home Quality Analyst jobs
What cities are hiring for Work From Home Quality Analyst jobs? Cities with the most Work From Home Quality Analyst job openings:
What states have the most Work From Home Quality Analyst jobs? States with the most job openings for Work From Home Quality Analyst jobs include:
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Work From Home Quality Analyst jobs near you
Infographic showing various Work From Home Quality Analyst job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Quality Analyst

Sagility

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 hours ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 71 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Quality Analyst
Job Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
  • Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
  • Completes established monitoring objectives in accordance with applicable SOP's.
  • Provides written and oral feedback to the Reps on all calls monitored.
  • Completes daily statistical reports and spreadsheets according to standard procedure.
  • Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
  • Attends monthly department meetings to calibrate monitoring measurements.
  • Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
  • Follows all client SOP's and applicable work-related guidance documents.
  • Responsibilities may include taking Supervisory calls and escalations

Skills/experience needed to be successful:
  • High School Diploma or GED
  • Demonstrated written and verbal communication skills
  • Excellent time management skills
  • Must be detail oriented
  • Basic knowledge of PC applications for word processing, spreadsheet, etc
  • Six months - 1 year experience with call center or related field

Sagility Offers Competitive Benefits Including:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Account
  • Life Assistance Program
  • 401K with employer contribution
  • PTO and Sick Time
  • Tuition Reimbursement

Join our team, we look forward to talking with you!
Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location:
Work@Home USAUnited States of America

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