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Work From Home Quality Analyst Jobs (NOW HIRING)

Sagility

Quality Analyst

Concord, NC · Remote

Quality Analyst We are currently hiring a talented Quality Analyst to join us in a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer ...

ClosedWon, Inc.

As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ... Flexibility: work from home, or from anywhere in the world so long as you have an internet ...

The Jernigan Agency

WORK FROM HOME

Richmond, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Providence, RI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

IQVIA

Work from Home

Grand Junction, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Tucson, AZ · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Boise, ID · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Springfield, MA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Anaheim, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Cleveland, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Littleton, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Fort Collins, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Cincinnati, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

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Work From Home Quality Analyst information

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How much do work from home quality analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for work from home quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is a work from home quality analyst?

A Work From Home Quality Analyst is responsible for evaluating and ensuring the quality of products, services, or processes remotely. They analyze data, review workflows, and provide feedback to improve performance and efficiency. This role often involves monitoring calls, software performance, or customer interactions to ensure compliance with company standards. Strong analytical skills, attention to detail, and effective communication are key for success in this position.

What are the typical daily responsibilities of a work from home quality analyst?

As a Work From Home Quality Analyst, you'll spend your day reviewing processes, documents, or product outputs to ensure they meet established quality standards. Regular tasks include analyzing data, preparing reports, conducting audits or evaluations, and communicating findings with team members and management, often using virtual meeting tools. You'll also collaborate with other departments to recommend improvements and help implement quality initiatives remotely. Adapting to a self-managed work environment and maintaining clear, proactive communication are key parts of the role. This dynamic workday ensures you play an active role in maintaining and enhancing overall organizational quality.

What are the key skills and qualifications needed to thrive in the work from home quality analyst position, and why are they important?

To thrive as a Work From Home Quality Analyst, you need strong analytical abilities, attention to detail, and familiarity with quality assurance methodologies, typically supported by a relevant degree or experience in quality management. Proficiency with remote collaboration tools, quality management software, data analysis platforms, and sometimes certifications like Six Sigma or ISO standards is often required. Excellent written and verbal communication, time management, and problem-solving skills help you collaborate and provide feedback effectively in a virtual environment. These competencies ensure you can consistently uphold quality standards, identify areas for improvement, and contribute to team success while working remotely.

Is a work from home quality analyst a good career?

A work from home quality analyst role can be a stable career with opportunities for skill development in areas like data analysis, communication, and quality assurance tools. It often offers flexible schedules and requires attention to detail, making it suitable for those seeking remote work in the quality assurance field.
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Work From Home Quality Analyst jobs near you
Infographic showing various Work From Home Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Quality Analyst

Sagility

Concord, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Quality Analyst

Job Description:

We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.

Key areas of responsibility:

  • Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
  • Completes established monitoring objectives in accordance with applicable SOP's.
  • Provides written and oral feedback to the Reps on all calls monitored.
  • Completes daily statistical reports and spreadsheets according to standard procedure.
  • Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
  • Attends monthly department meetings to calibrate monitoring measurements.
  • Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
  • Follows all client SOP's and applicable work-related guidance documents.
  • Responsibilities may include taking Supervisory calls and escalations

Skills/experience needed to be successful:

  • High School Diploma or GED
  • Demonstrated written and verbal communication skills
  • Excellent time management skills
  • Must be detail oriented
  • Basic knowledge of PC applications for word processing, spreadsheet, etc
  • Six months - 1 year experience with call center or related field

Sagility Offers Competitive Benefits Including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Account
  • Life Assistance Program
  • 401K with employer contribution
  • PTO and Sick Time
  • Tuition Reimbursement

Join our team, we look forward to talking with you!

Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:

Work@Home USAUnited States of America

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