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Work From Home Progressive Insurance Customer Service Jobs in Springfield, MA

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Work From Home Progressive Insurance Customer Service information

See Springfield, MA salary details

$25.9K

$48.2K

$72.7K

How much do work from home progressive insurance customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for work from home progressive insurance customer service in Springfield, MA is $48,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $54,800.00 per year, depending on experience, location, and employer.

What is a work from home Progressive Insurance customer service representative?

A Work From Home Progressive Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims support, and general service needs from a remote location. Employees use company-provided equipment and training to handle customer interactions via phone, chat, or email. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. This role typically includes competitive pay, benefits, and opportunities for career growth within Progressive Insurance.

What does a typical workday look like for a work from home Progressive Insurance customer service representative?

A typical day involves handling inbound calls, emails, or chats from customers with questions about policies, claims, billing, and coverage. You’ll use Progressive’s proprietary systems to access information and assist with inquiries, while maintaining accurate records of each interaction. Collaboration is often virtual, with team meetings and ongoing support from supervisors and peers, so being comfortable with remote communication tools is important. The role may require adherence to a set schedule, including possible evening or weekend shifts, depending on business needs, but offers flexibility and the comfort of working from home.

What are the key skills and qualifications needed to thrive in the work from home Progressive Insurance customer service position?

To thrive as a Work From Home Progressive Insurance Customer Service representative, you need strong communication skills, problem-solving abilities, computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and secure remote access tools is often required. Excellent listening skills, patience, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These competencies are vital for delivering fast, effective support and building positive customer relationships in a remote environment.

Does Work From Home Progressive Insurance Customer Service hire remote workers?

Yes, Work From Home Progressive Insurance Customer Service positions are often available as remote roles, allowing employees to work from home. These jobs typically require strong communication skills, computer proficiency, and the ability to manage customer inquiries independently.

What are popular job titles related to Work From Home Progressive Insurance Customer Service jobs in Springfield, MA?

For Work From Home Progressive Insurance Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Work From Home Progressive Insurance Customer Service jobs in Springfield, MA look for?

The top searched job categories for Work From Home Progressive Insurance Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Work From Home Progressive Insurance Customer Service jobs?

Cities near Springfield, MA with the most Work From Home Progressive Insurance Customer Service job openings:

Work From Home Progressive Insurance Customer Service jobs near you

Work From Home - Bilingual Client Services Representative

AO Garcia Agency

Hartford, CT • On-site, Remote

$15.75 - $19.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Are you bilingual and looking for an opportunity to grow your career at your own pace?
We are looking for goal-oriented individuals with leadership potential to join a
rapidly growing company.
Preferred Qualifications:
• Bilingual (Spanish and English)
• Excellent communication skills• Leadership capabilities
• Self-starter
• Positive attitude
• Growth mindset
We Offer:
• 100% remote positions
• Uncapped earning potential
• Opportunity to enter into leadership
*All interviews will be conducted via Zoom video conferencing
(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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