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Work From Home Progressive Insurance Customer Service Jobs in Springfield, MA

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Work From Home Progressive Insurance Customer Service information

See Springfield, MA salary details

$25.9K

$48.2K

$72.7K

How much do work from home progressive insurance customer service jobs pay per year?

As of Sep 8, 2026, the average yearly pay for work from home progressive insurance customer service in Springfield, MA is $48,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $54,800.00 per year, depending on experience, location, and employer.

What is a work from home Progressive Insurance customer service representative?

A Work From Home Progressive Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims support, and general service needs from a remote location. Employees use company-provided equipment and training to handle customer interactions via phone, chat, or email. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. This role typically includes competitive pay, benefits, and opportunities for career growth within Progressive Insurance.

What does a typical workday look like for a work from home Progressive Insurance customer service representative?

A typical day involves handling inbound calls, emails, or chats from customers with questions about policies, claims, billing, and coverage. You’ll use Progressive’s proprietary systems to access information and assist with inquiries, while maintaining accurate records of each interaction. Collaboration is often virtual, with team meetings and ongoing support from supervisors and peers, so being comfortable with remote communication tools is important. The role may require adherence to a set schedule, including possible evening or weekend shifts, depending on business needs, but offers flexibility and the comfort of working from home.

What are the key skills and qualifications needed to thrive in the work from home Progressive Insurance customer service position?

To thrive as a Work From Home Progressive Insurance Customer Service representative, you need strong communication skills, problem-solving abilities, computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and secure remote access tools is often required. Excellent listening skills, patience, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These competencies are vital for delivering fast, effective support and building positive customer relationships in a remote environment.

Does Work From Home Progressive Insurance Customer Service hire remote workers?

Yes, Work From Home Progressive Insurance Customer Service positions are often available as remote roles, allowing employees to work from home. These jobs typically require strong communication skills, computer proficiency, and the ability to manage customer inquiries independently.

What are popular job titles related to Work From Home Progressive Insurance Customer Service jobs in Springfield, MA?

For Work From Home Progressive Insurance Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Work From Home Progressive Insurance Customer Service jobs in Springfield, MA look for?

The top searched job categories for Work From Home Progressive Insurance Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Work From Home Progressive Insurance Customer Service jobs?

Cities near Springfield, MA with the most Work From Home Progressive Insurance Customer Service job openings:

Work From Home Progressive Insurance Customer Service jobs near you

Customer Service Sales Representative

Hartford, CT • Remote

Zuzick & Associates
Insurance Services • 11 - 50 employees
Learn more about Zuzick & Associatesexternal

Full-time

Re-posted 19 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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