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Work From Home Inbound Outbound Call Center Jobs

Castlight Health

Call Center Outbound Specialist

Sandy, UT · On-site +1

$20 - $30/hr

Anything that prevents or detracts the employee from giving full attention to work. This includes ... home services and maintenance. What you will love about working at Apree Health: * Variable ...

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How much do work from home inbound outbound call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for work from home inbound outbound call center in the United States is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Inbound Outbound Call Center position, and why are they important?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What is a Work From Home Inbound Outbound Call Center job?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are some common challenges faced by Work From Home Inbound Outbound Call Center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

More about Work From Home Inbound Outbound Call Center jobs
What cities are hiring for Work From Home Inbound Outbound Call Center jobs? Cities with the most Work From Home Inbound Outbound Call Center job openings:
What states have the most Work From Home Inbound Outbound Call Center jobs? States with the most job openings for Work From Home Inbound Outbound Call Center jobs include:
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Work From Home Inbound Outbound Call Center jobs near you
Infographic showing various Work From Home Inbound Outbound Call Center job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,201 per year, or $19.3 per hour.
PENNSYLVANIA only - Work at Home Call Center Representative

PENNSYLVANIA only - Work at Home Call Center Representative

InfoCision

New Castle, PA • Remote

$10/hr

Other

Medical, Dental, Vision, Retirement

Posted 11 hours ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Come grow with us and make a lasting impact. Apply today to begin the process, and you could potentially bestarting, in as soon as a week.

What we do:

  • Work on behalf of wonderful organizations like St. Jude Children's Research Hospital, March of Dimes, Feeding America, College Republicans, The National Rifle Association, and many more.
  • Work in a blended work from home outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations !!
  • Our positions are not customer service. They all require sales, whether it be selling memberships, products, or services.

Schedules and Perks:

  • The first week consists of a virtual classroom training, which requires 100% mandatory attendance, and will run from 12p-9p EST Monday through Friday.
  • When signing up for a training class, you will be able to select the full-time or part-time schedule that works best for you and your family, from the following 4 options, which will begin in the second week:
    • 40-hour Full-Time set weekly schedules; 11a-8p EST, 12p-9p EST, or 1p-10p EST
    • 28-hour Part-Time set weekly schedule, 3:30p-9p EST, is offered on a limited basis.
    • 8 hours on the weekend will be required beginning in the second week. Typically, either 9a-6p EST on Saturday or 12p-9p EST on Sunday will be available.
  • Virtual Paid Training
  • Rewards & Recognition Programs
  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Weekly bonus potential
  • Benefits are available for Full-time employees including Medical, Dental, Vision, and 401k

Other Requirements:

  • A Home office, or dedicated quiet place to work, that is free from noise and distractions.
  • Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
  • A willingness to learn, as we believe in owning your own success.
  • Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process.
  • Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
  • Exceptional conversational skills and the ability to multi-task.

InfoCision. Work Happy. Live Happy.

Salary: $10.00 per hour

Work Location: Remote

Apply