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Work From Home Inbound Customer Service Jobs in Rome, NY

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Sales Specialist

Utica, NY · Remote

$69K - $150K/yr

Previous sales or customer service experience * Strong interpersonal and relationship-building ... Key Benefits * 100% remote work-from-home career * Flexible scheduling within a career-focused ...

Remote Sales Agent

Utica, NY · Remote

$69K - $150K/yr

Previous sales or customer service experience * Strong interpersonal and relationship-building ... Key Benefits * 100% remote work-from-home career * Flexible scheduling within a career-focused ...

Promote digital self service capabilities. * Utilize multiple computer applications to accurately ... Have a dedicated workspace free from distractions during work and training hours. * Required to ...

Showing results 21-40

Work From Home Inbound Customer Service information

See Rome, NY salary details

$9

$15

$24

How much do work from home inbound customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for work from home inbound customer service in Rome, NY is $15.69, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.31 per hour, depending on experience, location, and employer.

What is a work from home inbound customer service job?

Work from home inbound customer service jobs involve assisting customers over the phone, chat, or email from a remote location, usually your own home. These roles focus on responding to incoming customer inquiries, resolving issues, processing orders, and providing product or service information. Employees typically need a reliable internet connection, a quiet workspace, and good communication skills. Many companies provide training and equipment, and shifts can often be flexible. This type of job is popular for those seeking work-life balance and the ability to avoid commuting.

What are the key skills and qualifications needed to thrive as a work from home inbound customer service representative?

To thrive as a Work From Home Inbound Customer Service Representative, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer systems is often required. Exceptional patience, self-motivation, and time management skills help individuals stand out in this remote environment. These skills and qualities are crucial for delivering efficient, high-quality customer support and maintaining productivity outside of a traditional office setting.

What are some common challenges faced when working from home as an inbound customer service representative, and how can they be managed?

One common challenge in a remote inbound customer service role is maintaining focus and productivity in a home environment, where distractions can be more prevalent. Additionally, it can be harder to stay connected with team members and access immediate support compared to a traditional call center. To manage these challenges, it’s helpful to establish a dedicated workspace, adhere to a consistent schedule, and make use of company-provided communication tools for regular check-ins and collaboration with your team. Many companies also offer virtual training and resources to help remote agents stay engaged and successful.

What are popular job titles related to Work From Home Inbound Customer Service jobs in Rome, NY?

For Work From Home Inbound Customer Service jobs in Rome, NY, the most frequently searched job titles are:

What cities near Rome, NY are hiring for Work From Home Inbound Customer Service jobs?

Cities near Rome, NY with the most Work From Home Inbound Customer Service job openings:

Infographic showing various Work From Home Inbound Customer Service job openings in Rome, NY as of June 2026, with employment types broken down into 4% As Needed, 92% Full Time, 2% Part Time, and 2% Temporary. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $32,629 per year, or $15.7 per hour.

Remote Mental Health Counselor - Transform Lives from Home

Utica, NY • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago


Job description

Position Overview

Alpha Echo Psychotherapy LLC is seeking a compassionate and dedicated Mental Health Counselor to join our innovative telehealth team. In this full-time remote position, you will play a crucial role in helping adults navigate mental health challenges while enjoying the flexibility of a self-determined schedule, allowing you to achieve a healthy work-life balance.

About the Organization

At Alpha Echo Psychotherapy LLC, our mission is to enrich lives through exceptional mental health services. We pride ourselves on offering a high-end, boutique counseling experience, ensuring our team of talented therapists works in an environment conducive to growth and fulfillment. Our administrative team is committed to providing unparalleled support by handling all marketing and business operations. This allows our counselors to allocate their energy solely toward therapy, without the burden of case management or excessive paperwork.

Work Environment
  • Fully remote work setting, utilizing telehealth technologies to ensure efficient service delivery.
  • Enjoy the convenience of working from home while accessing a full client caseload that is already established.
Key Responsibilities

As a Mental Health Counselor at Alpha Echo Psychotherapy LLC, your daily responsibilities will include:

  • Conducting comprehensive initial assessments and evaluations to understand clients' mental health conditions and needs.
  • Developing and implementing tailored treatment plans that align with clients' personal goals and therapeutic needs.
  • Providing individual therapy sessions to adult clients using evidence-based practices and solution-focused approaches.
  • Delivering virtual therapy sessions via telehealth platforms, ensuring accessibility and comfort for clients.
  • Offering crisis intervention services as needed, providing immediate support to clients in distress.
  • Participating in ongoing professional development to stay current with best practices and advancements within the mental health field.
Patient Population / Client Focus

Your primary focus will be on adult clients seeking assistance with a wide array of mental health issues, including anxiety, depression, trauma, and relationship concerns. You will be empowered to select therapeutic modalities that resonate with your expertise and suit your client's needs, fostering a collaborative therapeutic relationship and facilitating meaningful progress.

Qualifications

To be considered for this role, candidates must possess the following qualifications:

  • A valid and current license in one of the following: Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW), Licensed Clinical Social Worker - R (LCSW-R), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A master's or doctoral degree in Social Work, Mental Health Counseling, Psychology, or Marriage and Family Therapy from an accredited institution.
  • Exceptional communication and interpersonal skills, with the ability to foster rapport with clients and provide empathetic support.
  • Strong organizational and time-management skills to manage caseload efficiently and effectively.
Preferred Experience

While not required, the following experience is highly valued:

  • Clinical experience in a telehealth setting, utilizing virtual platforms for therapy delivery.
  • Specialization in specific areas like trauma-informed care, substance use, or family therapy.
Compensation and Benefits

The salary for this position ranges from $80,000 to $100,000 per year, based on your caseload and level of experience. In addition, you will enjoy a comprehensive benefits package that includes:

  • Flexible full-time or part-time work options, with the ability to set your own hours from Monday to Friday.
  • Health insurance coverage that includes dental and vision benefits.
  • Professional liability insurance provided to ensure peace of mind.
  • A retirement savings plan with company matching to help secure your financial future.
  • Unlimited client referrals to assist in building and expanding your practice.
Career Growth Opportunities

At Alpha Echo Psychotherapy LLC, we are dedicated to your professional growth and development. We encourage our therapists to pursue additional training and certification programs and stay engaged with the latest developments in mental health. You'll have the opportunity to advance within the organization and may have the chance to take on leadership roles or collaborate on innovative mental health initiatives.

Why Join Our Team

Choosing to become a part of our team means aligning with an organization that genuinely values your contributions and well-being. Our collaborative and supportive environment ensures that our counselors thrive professionally and personally. By focusing on the transformative impact of your work, you will help clients overcome obstacles and improve their quality of life while enjoying the flexibility and freedom that comes with remote therapy.

Application Information

If you are ready to make a meaningful difference in the lives of others while building a fulfilling career in mental health, we invite you to apply today! Join Alpha Echo Psychotherapy LLC and contribute to our mission of enriching lives through exceptional counseling services.