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Work From Home Healthcare Csr Jobs (NOW HIRING)

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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How much do work from home healthcare csr jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for work from home healthcare csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Healthcare Csr vs Work From Home Medical Billing Specialist?

AspectWork From Home Healthcare CsrWork From Home Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentCustomer service calls, patient inquiries, appointment schedulingReviewing medical claims, coding, billing, and insurance processing
Employer & Industry UsageHospitals, clinics, healthcare providers, insurance companiesMedical billing companies, healthcare providers, insurance firms

While both roles are remote and involve healthcare, a Work From Home Healthcare Csr primarily handles patient interactions and administrative support, whereas a Work From Home Medical Billing Specialist focuses on processing claims and managing billing tasks. The roles differ in required certifications and daily responsibilities but share a common healthcare industry environment.

What are the key skills and qualifications needed to thrive as a work from home healthcare CSR?

To thrive as a Work From Home Healthcare Customer Service Representative, you need strong communication skills, healthcare industry knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes HIPAA certification is commonly required. Empathy, patience, and problem-solving abilities help you excel in assisting patients and resolving complex inquiries remotely. These skills and qualifications are crucial for delivering accurate information, ensuring patient satisfaction, and maintaining compliance in a virtual healthcare support environment.

What are some common challenges faced by work from home healthcare CSRs, and how can they be addressed?

Work From Home Healthcare Customer Service Representatives often face challenges such as managing high call volumes, handling sensitive patient information, and maintaining clear communication without in-person support. To address these, it's important to have a quiet, dedicated workspace, use secure technology for patient data, and stay organized with time management tools. Regular virtual check-ins with supervisors and collaborating with team members through chat or video calls can also help maintain a supportive environment and ensure accurate information is provided to patients.

What is a work from home healthcare CSR?

Work From Home Healthcare Customer Service Representatives (CSRs) are professionals who assist patients, healthcare providers, and insurance members by answering questions, resolving issues, and providing information about healthcare services, policies, and claims—all from a remote location. They typically handle calls, emails, or online chats, helping individuals navigate healthcare plans, schedule appointments, and understand their benefits. These roles require strong communication skills, empathy, and a good understanding of healthcare procedures and terminology. Working remotely allows CSRs flexibility while still supporting essential healthcare operations.
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What cities are hiring for Work From Home Healthcare Csr jobs? Cities with the most Work From Home Healthcare Csr job openings:
What states have the most Work From Home Healthcare Csr jobs? States with the most job openings for Work From Home Healthcare Csr jobs include:
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Work From Home Healthcare Csr jobs near you
Infographic showing various Work From Home Healthcare Csr job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Work from Home: Customer Service Representative (Healthcare)

Sagility LLC

Concord, NC • Remote

$14 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 71 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $14.00 - $15.00/hour.
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home USAUnited States of America

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