Work From Home Customer Success Manager Remote Jobs in Springfield, MA

Location: Fully Remote

Schedule: Flexible

Compensation: Up to $85 per hour

Job Type: Full-time, Part-time

About the Role

We're looking for entrepreneurial, empathetic Registered Dietitians (RDs) and Certified Nutrition Specialists (CNSs) licensed in any state to help us bring medical nutrition therapy (MNT) to all. This role is a fully flexible 1099 role-work only when you'd like to.

Who We Are

Berry Street is tackling America's most comprehensive health crisis: food. More than half of Americans are struggling with their relationship with food, are clinically overweight, or experience a chronic condition linked to their diet. Nutrition therapy is clinically proven to make a difference, and most commercial health insurance plans cover it at $0 out-of-pocket.

Berry Street empowers independent dietitians to accept insurance and grow thriving private practices by providing comprehensive credentialing, scheduling, referral, and technical support, as well as access to a vibrant, collaborative clinician community. We eliminate time-consuming admin so dietitians can focus on providing outstanding client care.

We believe everyone should have access to personalized nutrition therapy covered by insurance. Clinicians should be able to serve the communities they care about, not just those who can afford to pay out of pocket.

Dietitians working with Berry Street are committed to these pillars of high-quality care:

• Evidence-based: We provide quality care based on the latest clinical research. We actively track the quality of care to ensure better health outcomes and behavior change.
• Approachable: Through client education and nutrition therapy, we utilize a realistic, sustainable approach to create behavior change that lasts.
• Personalized: Our care plans are customized for each client based on their individual needs and concerns.
• Compassionate: We approach our work with compassion and empathy, working closely with our clients and their care teams to create meaningful change.
• Relationship-driven: You believe that successful behavior change comes from building deep, long-term relationships with your clients.

What You'll Do:

• Provide life-changing medical nutrition therapy via remote sessions to clients who fit your areas of specialty.
• Work from anywhere in the U.S. and choose the hours that fit your schedule best. This is a 1099-Contractor position.
• Create personalized, evidence-based nutrition plans tailored to client needs and preferences.
• Provide resources and educational materials to clients to support their health journey.
• Strengthen client relationships to improve retention.
• Use online telehealth tools to track progress, answer client questions, etc.
• Stay current with the latest research and trends in nutrition and wellness.
• Collaborate with other healthcare professionals if applicable to ensure comprehensive care for clients with complex health needs.
• Maintain timely, accurate records of client sessions and progress.

Requirements

You'll be a good fit for Berry Street if you're:

• A self-starter: You know how to take initiative and work independently and tirelessly for your clients and private practice.
• Adaptable: You're comfortable in changing environments.
• Growth-Oriented: You look to broaden your expertise and confidently support clients beyond your specialty.
• Entrepreneurial: You're excited to take part in growing your client base and ultimately, a sustainable practice. You're a pro at marketing yourself (or excited to learn how). You're willing to invest time to build a relationship (ex. messaging, sharing materials, etc.) because that leads to better outcomes and more money in your pocket.
• Resourceful: You proactively continue your professional education, ask questions, and seek information to overcome hurdles to your work.
• Friendly, empathetic and focused on excellence: You approach every client interaction with empathy and a commitment to delivering an exceptional experience. You work to understand your clients' unique goals and foster trust.

What You'll Need:

• Active Registration by the Commission on Dietetic Registration (CDR) OR Board for Certification of Nutrition Specialists (BCNS)
• For RDs: Licensed and in good standing in Nutrition/Dietetics in any state(s)
• For CNSs: Must hold at least one state license
• Licensed and in good standing in Nutrition/Dietetics in any state(s)
• Experience working with clients remotely via telehealth platforms and comfort working with technology
• Permanent residence within the United States
• Ability to build and maintain strong relationships with your clients and Referral partners
• Ability to quickly learn new methods and systems
• A minimum of 8 hours per week of ongoing availability

Benefits

• Ability to define your own schedule
• Expedited credentialing: See insurance clients in as few as 30 days
• Intake & scheduling support: Simplified booking, onboarding, and eligibility verification
• End-to-end, guaranteed billing: Don't worry about denials or unpaid claims
• Access to EHR for efficient client management
• Charting Assistant: Time-saving tool that writes notes for you
• Dashboard for practice insights: View your schedule, clients, payouts, and more
• Peer community: Access to our private community of RDs and practice owners
• Dedicated support: Customer service support 7-days a week for you and your clients
• Workshops and professional development: Expert-led workshops on how to self-market your practice and other topics to uplevel your business
• Marketing & referrals: Promote your practice to thousands of potential clients