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Work From Home Customer Success Associate Jobs in Oregon

Steer

Enterprise Customer Success Manager

OR · Remote

About the Role As an Enterprise Customer Success Manager, you will own and grow relationships with ... Growth & Wellness Stipend * WFH Equipment * Chance to work with the latest technology * A ...

Unqork

Principal Customer Advocate Manager

OR · Remote

$115K - $145K/yr

Develop and execute customer success strategies, ensuring adherence to best practices and ... Work from home with a remote-first community Unlimited PTO (and the encouragement to use it ...

Nuvem

Customer Success Manager

OR · Remote

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health ... No matter your job level, you will own your work from beginning to end, take feedback well ...

GHX

Customer Success Manager, III

OR · Remote

The Customer Success Manager III will be responsible for leading the development and successful ... Willing to work remotely from home office and travel up to 50% * Preferred * Deep knowledge of and ...

HMG Careers

Work From Home Sales Specialist

Boring, OR · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Customer Success Associate information

See Oregon salary details

$19.6K

$56K

$98.3K

How much do work from home customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for work from home customer success associate in Oregon is $56,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $69,300.00 per year, depending on experience, location, and employer.

What is the difference between Work From Home Customer Success Associate vs Work From Home Customer Support Specialist?

AspectWork From Home Customer Success AssociateWork From Home Customer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer experience in customer success or related fieldsUsually requires a high school diploma; certifications in customer service are a plus
Work EnvironmentRemote, collaborative with customer success teams, proactive engagementRemote, reactive support via calls, chats, or emails
Employer & Industry UsageUsed in SaaS, tech, and subscription services to retain customersCommon across various industries for troubleshooting and issue resolution

The main difference is that a Work From Home Customer Success Associate focuses on building long-term customer relationships and ensuring customer satisfaction, while a Work From Home Customer Support Specialist primarily handles reactive support and troubleshooting. Both roles are remote and require strong communication skills, but their core responsibilities differ in scope and focus.

What are some common challenges work from home customer success associates face and how can they be managed?

Work From Home Customer Success Associates often encounter challenges such as maintaining clear communication with clients and colleagues, managing time effectively without in-person supervision, and staying motivated in a remote setting. Overcoming these challenges typically involves using collaborative tools (like video calls, chat, and CRM systems), setting a structured daily routine, and proactively seeking feedback and support from team members. Regular check-ins and virtual team meetings are also key to staying aligned with the team and ensuring client needs are met efficiently.

What does a work from home customer success associate do?

A Work From Home Customer Success Associate is responsible for supporting customers remotely, ensuring they have a positive experience with a company's products or services. Their main duties include answering customer inquiries, resolving issues, providing product guidance, and helping customers achieve their goals with the product. They communicate primarily through email, chat, or phone, and often use customer relationship management (CRM) software. Working from home, they need to be self-motivated, organized, and have strong communication skills.

What are the key skills and qualifications needed to thrive as a work from home customer success associate, and why are they important?

To thrive as a Work From Home Customer Success Associate, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM systems like Salesforce or Zendesk, as well as proficiency in video conferencing and chat platforms, is typically required. Exceptional problem-solving abilities, empathy, and time management make someone stand out in this role. These skills ensure customer satisfaction, efficient remote collaboration, and the ability to resolve issues promptly in a virtual environment.
What are popular job titles related to Work From Home Customer Success Associate jobs in Oregon? For Work From Home Customer Success Associate jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Work From Home Customer Success Associate jobs in Oregon look for? The top searched job categories for Work From Home Customer Success Associate jobs in Oregon are:
What cities in Oregon are hiring for Work From Home Customer Success Associate jobs? Cities in Oregon with the most Work From Home Customer Success Associate job openings:
Work From Home Customer Success Associate jobs near you

Enterprise Customer Success Manager

Steer

OR • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

About the Role

As an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer-building the strategic playbooks and defining how we support complex accounts at scale.

You Are
  • An Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.
  • Comfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.
  • A Structure Builder: You are energized by the "grey area" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.
  • Commercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.
You Will
  • Own the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
  • Build the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.
  • Champion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.
  • Mitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).
  • Streamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.
You HaveMust Have
  • Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).
  • Commercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.
  • Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.
  • Lifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.

Nice to Have

  • Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.
  • CS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.
  • Playbook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.
Interview Process

1. Initial Screen - 30 min with Lead Recruiter

2. Hiring Manager Interview - 45 min with Head of Success

3. Case Study Presentation - 60 min Assignment

4. Peer Interview - 30 min with Sr. CSM

    Problem Solving Exercise - 60 min with Head of People

5. Reference Checks

*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.

 We Offer
  • 100% remote work environment
  • Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
  • Equity package
  • Flexible PTO with a 15-day minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high-ownership culture with clear opportunities for career growth

Apply