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Work From Home Chat Customer Service Jobs in Raleigh, NC

The Jernigan Agency

WORK FROM HOME

Cary, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

HMG Careers

Work From Home Sales Specialist

Clayton, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Moncure, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Wendell, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Sims, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Zebulon, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Angier, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Chat Customer Service information

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How much do work from home chat customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for work from home chat customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a work from home chat customer service representative?

A Work From Home Chat Customer Service representative is a professional who assists customers via online chat platforms rather than over the phone or in person. They help customers resolve issues, answer questions about products or services, and provide support—all from the comfort of their own home. This role typically requires strong written communication skills, the ability to multitask, and proficiency with computers and different chat software. Many companies hire remote chat representatives to provide convenient and timely support for their customers.

What are the key skills and qualifications needed to thrive as a work from home chat customer service representative?

To excel as a Work From Home Chat Customer Service representative, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Standout candidates are patient, self-motivated, and possess strong time-management and interpersonal skills. These competencies ensure efficient, accurate, and empathetic support to customers, fostering satisfaction and loyalty in a remote work environment.

What are some common challenges faced by work from home chat customer service representatives, and how can they be managed?

Work From Home Chat Customer Service representatives often encounter challenges such as managing multiple conversations simultaneously, maintaining a professional and empathetic tone without face-to-face cues, and staying motivated in a remote setting. To overcome these, it's important to develop strong multitasking and written communication skills, establish a dedicated and distraction-free workspace, and maintain regular communication with team members and supervisors. Many companies also provide training and support tools to help agents handle difficult situations and ensure consistent service quality.

What is the difference between Work From Home Chat Customer Service vs Work From Home Phone Customer Service?

AspectWork From Home Chat Customer ServiceWork From Home Phone Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline chat platforms, computer-basedPhone calls, computer-based
Employer & Industry UsageRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Common Search & ComparisonOften compared for remote customer support roles involving chatCompared for roles requiring direct voice communication with customers

Work From Home Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. In contrast, Work From Home Phone Customer Service requires handling customer inquiries through voice calls. Both roles typically require similar credentials and are used across various industries, but they differ mainly in communication method and work environment.

How do I become a work from home chat customer service agent?

To become a work from home chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Employers often require a quiet workspace, reliable internet, and may provide training on specific tools or protocols. Prior customer service experience can be beneficial but is not always mandatory.

What are popular job titles related to Work From Home Chat Customer Service jobs in Raleigh, NC?

For Work From Home Chat Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Work From Home Chat Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Work From Home Chat Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Work From Home Chat Customer Service jobs?

Cities near Raleigh, NC with the most Work From Home Chat Customer Service job openings:

Work From Home Chat Customer Service jobs near you
Infographic showing various Work From Home Chat Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Work From Home Customer Service Representative

ACC Premiere

Raleigh, NC • On-site, Remote

$11.50 - $12/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Are you passionate about delivering exceptional customer service?
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail or customer service, we want to hear from you!
We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!
RESPONSIBILITIES:
  • Consult with customers to understand their needs and determine the best option.
  • Have excellent verbal communication skills
  • Ability to adapt to different types of customers and use positive language to represent yourself and the Company
  • Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:
  • Dedicated home office workspace, ideally a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (direct connection to your router)
  • Three power connections
  • No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
  • Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:
  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High school diploma required; college education preferred
  • Experience with diagnosing and troubleshooting
  • Familiarity with supporting consumer products and/or services.

TRAINING:
  • Product Training
  • Systems Training
  • Live Remote Training
  • 100% attendance required

SCHEDULE:
  • Full-time: Monday-Friday 11:00AM-7:00PM EST

BENEFITS:
  • Health, dental, vision, and life insurance
  • 401(k)
  • Daily Pay
  • Employee assistance program
  • Gym membership subsidy
  • Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Ready to make a difference? Apply today and join a team that values your skills and contributions!

Apply