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Work From Home Chat Agent Jobs in Quebec (NOW HIRING)

Waste Management

CA$6.8K - CA$75K/mo

This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Montreal Area. Candidates need to be physically in the Montreal area in order to be ...

Waste Management

CA$6.8K - CA$75K/mo

This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Montreal Area. Candidates need to be physically in the Montreal area in order to be ...

Waste Management Canada

CA$6.8K - CA$75K/mo

This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Montreal Area. Candidates need to be physically in the Montreal area in order to be ...

Waste Management Canada

CA$6.8K - CA$75K/mo

This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Montreal Area. Candidates need to be physically in the Montreal area in order to be ...

New

Waste Management

CA$6.8K - CA$75K/mo

This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Montreal Area. Candidates need to be physically in the Montreal area in order to be ...

US Mobile

Full-Stack Software Engineer

Montreal, QC · On-site +1

CA$120K - CA$150K/yr

Prior experience replacing or building support / messaging / chat tooling (Intercom, Zendesk, Front ... Professional development stipend * $500 wfh tech set-up reimbursement Think you're a good fit?

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Work From Home Chat Agent information

What is the difference between Work From Home Chat Agent vs Customer Service Representative?

AspectWork From Home Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-basedTypically office-based, but remote options available
Industry UsageCommon in e-commerce, tech, and service sectorsWidely used across various industries including retail, telecom, and finance
Job FunctionsHandling live chat inquiries, providing support via messagingHandling calls, emails, and sometimes live chat for customer support

Work From Home Chat Agents primarily handle customer inquiries through live chat in a remote setting, focusing on messaging support. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in an office environment. Both roles require similar credentials and are used across many industries, but the main difference lies in the communication method and work setting.

What is a work from home chat agent?

A Work From Home Chat Agent is a customer service professional who provides support to customers via online chat platforms, rather than over the phone or in person. Their main responsibilities include answering questions, resolving issues, and providing information about products or services, all through written communication. These roles are typically remote, allowing agents to work from their own homes while using a computer and internet connection. Chat agents need strong written communication skills, good problem-solving abilities, and basic technical proficiency.

What are some common challenges faced by work from home chat agents, and how can they be managed?

Work From Home Chat Agents often face challenges such as maintaining focus in a home environment, handling multiple chat conversations simultaneously, and managing time effectively without direct supervision. To overcome these, it's helpful to set up a dedicated, distraction-free workspace, use time management tools or techniques, and regularly communicate with your team or supervisor for support. Building strong organizational skills and proactively seeking feedback can also help agents stay productive and deliver excellent customer service.

What is the job of a chat agent who works from home?

A work from home chat agent provides customer service through online portals or a "chat" application that customers access through a company's website. In this remote role, your specific job duties vary, depending on your company. General responsibilities include answering questions from clients and helping them troubleshoot when basic problems arise with a product or service. All of your communication is through written correspondence, not over the phone. When the problem is beyond your scope of expertise, you may need to transfer the client to another department or a supervisor to handle their needs. Work from home chat agents may work directly for one company, or they may work for a customer service agency that provides chat services for many different companies.

What does a work from home chat agent do?

A work from home chat agent provides various customer service, troubleshooting, training, or product support to customers, depending on the employer. Unlike telemarketers and phone-based support staff, remote chat agents answer customer questions via their employers’ live chat application, which customers access via the company website. Many chat agents work for companies that create and sell software, while others engage with customers and moderate discussions on social media platforms. In more specialized roles, remote chat agents can also assist customers with their taxes, banking services, or medical insurance plans.

What are the key skills and qualifications needed to thrive as a work from home chat agent, and why are they important?

To thrive as a Work From Home Chat Agent, you need strong written communication, fast and accurate typing, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is often required. Exceptional problem-solving abilities, patience, and the capacity to multitask help agents deliver outstanding service remotely. These skills ensure efficient and empathetic support, high customer satisfaction, and effective resolution of client issues in a virtual environment.
More about Work From Home Chat Agent jobs
What are popular job titles related to Work From Home Chat Agent jobs in Quebec? For Work From Home Chat Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Work From Home Chat Agent jobs in Quebec look for? The top searched job categories for Work From Home Chat Agent jobs in Quebec are:
What cities in Quebec are hiring for Work From Home Chat Agent jobs? Cities in Quebec with the most Work From Home Chat Agent job openings:
Work From Home Chat Agent jobs near you
Infographic showing various Work From Home Chat Agent job openings in Quebec as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution.

Remote Canada Post Representative (Calls & Chat) - Bilingual

NQX Canada

Laval, QC • Remote

CA$19.92/hr

Full-time

Medical, Dental, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers :

  • Hourly wage of $19.92 after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including:
    • Medical, dental, life insurance,
    • Enhanced RRSP contributions,
    • Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities :

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications :

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy ;
  • Available to work full-time, up to 40 hours per week :
    • Monday to Friday, 7:00 am to 11:00 pm EST
    • Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria :
    • Must reside within the hiring location;
    • Reliable high-speed internet connection (minimum 25 MBPS);
    • Dedicated, quiet workspace free of distractions;
    • Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

Training Start Dates: September 21st, 2026

At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

#HP

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