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What Is a Work From Home Chat Agent and How to Become One

What Does a Work From Home Chat Agent Do?

A work from home chat agent provides various customer service, troubleshooting, training, or product support to customers, depending on the employer. Unlike telemarketers and phone-based support staff, remote chat agents answer customer questions via their employers’ live chat application, which customers access via the company website. Many chat agents work for companies that create and sell software, while others engage with customers and moderate discussions on social media platforms. In more specialized roles, remote chat agents can also assist customers with their taxes, banking services, or medical insurance plans.

How to Get a Job as a Work From Home Chat Agent

While you don’t necessarily need a private workspace to work from home as a chat agent, you do need a reliable internet connection and computer. You also need good typing skills and the ability to juggle multiple conversations at once. Since the duties and responsibilities of a chat agent focus heavily on utilizing interpersonal skills, be sure your resume highlights your customer service abilities as well as any relevant training and education. Other qualifications tend to vary, with more technical jobs asking for advanced degrees and others requiring a strong familiarity with a given product offering.