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Work From Home Call Monitoring Jobs (NOW HIRING)

MCI

Work-At-Home Call Center Representative (Full-Time)

$15.75 - $20.50/hr

... work each day. Our entry-level Contact Center Representatives are responsible for the following ... Ensure first call resolution through problems solving and effective call handling MCI provides all ...

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How much do work from home call monitoring jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for work from home call monitoring in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced in work from home call monitoring roles, and how can they be overcome?

One common challenge in work from home call monitoring is staying focused and objective while evaluating a high volume of calls independently. It can also be difficult to provide effective feedback to agents without the benefit of in-person interaction. To overcome these challenges, successful monitors establish structured routines, take regular breaks, and use available collaboration tools to communicate clearly with team members and supervisors. Leveraging company training resources and participating in remote team meetings can also help you stay aligned and engaged while working from home.

What are the key skills and qualifications needed to thrive in the Work From Home Call Monitoring position, and why are they important?

Success in Work From Home Call Monitoring requires strong attention to detail, analytical listening skills, and a good understanding of customer service best practices, often supported by a high school diploma or equivalent. Familiarity with call center monitoring software, CRM systems, and sometimes quality assurance (QA) certifications are typically beneficial. Outstanding time management, problem-solving ability, and clear written communication are valuable soft skills for this role. These skills ensure accurate evaluations of calls, actionable feedback for agents, and consistent quality standards, all while working independently from a remote environment.

What is a Work From Home Call Monitoring job?

A Work From Home Call Monitoring job involves listening to customer service or sales calls to ensure quality, compliance, and adherence to company policies. Call monitors evaluate agents' performance, provide feedback, and identify areas for improvement. This role often requires attention to detail, familiarity with customer service standards, and strong communication skills. Many companies use remote call monitors to maintain high-quality interactions without needing an in-office presence.

More about Work From Home Call Monitoring jobs
What cities are hiring for Work From Home Call Monitoring jobs? Cities with the most Work From Home Call Monitoring job openings:
What states have the most Work From Home Call Monitoring jobs? States with the most job openings for Work From Home Call Monitoring jobs include:
What job categories do people searching Work From Home Call Monitoring jobs look for? The top searched job categories for Work From Home Call Monitoring jobs are:
Work From Home Call Monitoring jobs near you
Infographic showing various Work From Home Call Monitoring job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.
MISSISSIPPI only - Work at Home Call Center Representative

MISSISSIPPI only - Work at Home Call Center Representative

InfoCision

Remote

$9/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Join Our Team and Make a Difference

Come grow with us and make a lasting impact. Apply today to begin the process, and you could potentially be starting in as soon as a week.

What We Do:

  • Work on behalf of wonderful organizations like St. Jude Children's Research Hospital, March of Dimes, Feeding America, College Republicans, The National Rifle Association, and many more.
  • Work in a blended work from home outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations!
  • Our positions are not customer service. They all require sales, whether it be selling memberships, products, or services.

Schedules and Perks:

  • The first week consists of a virtual classroom training, which requires 100% mandatory attendance, and will run from 12p-9p EST Monday through Friday.
  • When signing up for a training class, you will be able to select the full-time or part-time schedule that works best for you and your family, from the following 4 options, which will begin in the second week:
    • 40-hour Full-Time set weekly schedules; 11a-8p EST, 12p-9p EST, or 1p-10p EST
    • 28-hour Part-Time set weekly schedule, 3:30p-9p EST, is offered on a limited basis.
    • 8 hours on the weekend will be required beginning in the second week. Typically, either 9 a-6p EST on Saturday or 12p-9p EST on Sunday will be available.
  • Virtual Paid Training
  • Rewards & Recognition Programs
  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Weekly bonus potential
  • Benefits are available for Full-time employees including Medical, Dental, Vision, and 401k

Other Requirements:

  • A home office, or dedicated quiet place to work, that is free from noise and distractions.
  • Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
  • A willingness to learn, as we believe in owning your own success.
  • Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process.
  • Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
  • Exceptional conversational skills and the ability to multi-task.

InfoCision. Work Happy. Live Happy.

Salary: $9.00 per hour

Work Location: Remote

Hardware/Software Requirements: Equipment is NOT provided and a technology check is required as part of the recruitment process

Windows PC/Laptop (No Macbook or Chromebook)

  • Minimum 14" monitor/screen.
  • Dual monitors
  • Windows 11 ONLY
  • At least 8GB of RAM (Must have at least 6GB usable RAM)
  • Intel or AMD Processor
  • Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible.
  • Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc)
  • Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip.

Internet:

  • United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc)
  • Minimum of 50 Mbps download speed and 10 Mbps upload speed.
  • ISP must be Stable and located within the United States and its territories.
  • We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher.

Telephone:

  • A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone.

Miscellaneous:

  • Web cam
  • External speakers or sound on your computer
  • External Wired Mouse
  • USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection.

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