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Work From Home Acs Customer Service Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Work Location: Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...

InsuraTec

Sales Representative (Remote)

Arecibo, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Cayey, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Humacao, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Manati, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Catano, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

San Juan, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Mayaguez, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Guaynabo, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Dorado, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Bayamon, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Guayama, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Carolina, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Mayaguez, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsAcs Customer Service JobsWork From Home Acs Customer Service JobsWork From Home Acs Customer Service Jobs in Puerto Rico

Work From Home Acs Customer Service information

What is a work from home ACS customer service job?

Work From Home ACS Customer Service jobs involve assisting customers remotely on behalf of ACS (which typically stands for Affiliated Computer Services, now part of Conduent). Employees in these roles handle customer inquiries, resolve issues, and provide information via phone, chat, or email—all from a home office. These positions require a reliable internet connection, good communication skills, and a quiet workspace. Work from home customer service roles offer flexibility and the convenience of working remotely, often with training provided by the employer.

What are the key skills and qualifications needed to thrive as a work from home ACS customer service representative?

To thrive as a Work From Home ACS Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and standard office applications is often required. Exceptional patience, active listening, and the ability to work independently make someone stand out in this role. These skills ensure efficient handling of customer inquiries, high satisfaction rates, and effective remote collaboration with team members.

What are some common challenges faced by work from home ACS customer service representatives, and how can they be managed?

Work From Home ACS Customer Service representatives often face challenges such as maintaining effective communication with both customers and team members, staying motivated without in-person supervision, and managing technical issues remotely. To overcome these, it's important to establish a dedicated, distraction-free workspace, use reliable communication tools, and follow consistent routines. Regular check-ins with supervisors and colleagues also help maintain a sense of connection and support, ensuring you stay engaged and informed.

What is the difference between Work From Home Acs Customer Service vs Work From Home Technical Support Specialist?

AspectWork From Home Acs Customer ServiceWork From Home Technical Support Specialist
CredentialsCustomer service certification, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentHome office, call center softwareHome office, remote diagnostic tools
Industry UsageCustomer service departments across industriesIT, tech companies, software providers
Common Search IntentCustomer support, product inquiriesTechnical issues, troubleshooting

While both roles are remote and involve assisting clients, Work From Home Acs Customer Service focuses on general customer support and product inquiries, whereas Work From Home Technical Support Specialists handle technical troubleshooting and IT-related issues. The certifications and tools used differ, reflecting their distinct responsibilities within the customer service and technical support sectors.

What are popular job titles related to Work From Home Acs Customer Service jobs in Puerto Rico?

For Work From Home Acs Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Acs Customer Service jobs in Puerto Rico look for?

The top searched job categories for Work From Home Acs Customer Service jobs in Puerto Rico are:

Work From Home Acs Customer Service jobs near you
Infographic showing various Work From Home Acs Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 5% In-person, and 95% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 23 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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