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Work From Home Acs Customer Service Jobs in Puerto Rico

$11/hr

Receiving inbound calls from patients looking to schedule physician appointments * Connecting ... to work remotely * Must have fixed line broadband internet connectivity * Exceptional customer ...

$11/hr

Receiving inbound calls from patients looking to schedule physician appointments * Connecting ... to work remotely * Must have fixed line broadband internet connectivity * Exceptional customer ...

... Agency Services. With headquarters in Puerto Rico and Colombia, and a closely integrated team working from across ten countries, we are uniquely positioned to serve key industries such as Banking ...

Showing results 41-60

Work From Home Acs Customer Service information

What is a work from home ACS customer service job?

Work From Home ACS Customer Service jobs involve assisting customers remotely on behalf of ACS (which typically stands for Affiliated Computer Services, now part of Conduent). Employees in these roles handle customer inquiries, resolve issues, and provide information via phone, chat, or email—all from a home office. These positions require a reliable internet connection, good communication skills, and a quiet workspace. Work from home customer service roles offer flexibility and the convenience of working remotely, often with training provided by the employer.

What are the key skills and qualifications needed to thrive as a work from home ACS customer service representative?

To thrive as a Work From Home ACS Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and standard office applications is often required. Exceptional patience, active listening, and the ability to work independently make someone stand out in this role. These skills ensure efficient handling of customer inquiries, high satisfaction rates, and effective remote collaboration with team members.

What are some common challenges faced by work from home ACS customer service representatives, and how can they be managed?

Work From Home ACS Customer Service representatives often face challenges such as maintaining effective communication with both customers and team members, staying motivated without in-person supervision, and managing technical issues remotely. To overcome these, it's important to establish a dedicated, distraction-free workspace, use reliable communication tools, and follow consistent routines. Regular check-ins with supervisors and colleagues also help maintain a sense of connection and support, ensuring you stay engaged and informed.

What is the difference between Work From Home Acs Customer Service vs Work From Home Technical Support Specialist?

AspectWork From Home Acs Customer ServiceWork From Home Technical Support Specialist
CredentialsCustomer service certification, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentHome office, call center softwareHome office, remote diagnostic tools
Industry UsageCustomer service departments across industriesIT, tech companies, software providers
Common Search IntentCustomer support, product inquiriesTechnical issues, troubleshooting

While both roles are remote and involve assisting clients, Work From Home Acs Customer Service focuses on general customer support and product inquiries, whereas Work From Home Technical Support Specialists handle technical troubleshooting and IT-related issues. The certifications and tools used differ, reflecting their distinct responsibilities within the customer service and technical support sectors.

What are popular job titles related to Work From Home Acs Customer Service jobs in Puerto Rico?

For Work From Home Acs Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

Infographic showing various Work From Home Acs Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 5% In-person, and 95% Remote job distribution.

Technical Writer (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 27 days ago


Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

32nd of 72 rated aerospace companies


Job description

Date Posted:
2026-08-06
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX is seeking a detail-oriented Technical Writer to develop, edit, and maintain high-quality technical and business documentation. In this role, you will collaborate with stakeholders to translate complex technical information into clear, user-friendly content while managing multiple priorities and ensuring accuracy, consistency, and timely delivery.
What You Will Do
  • Develop, edit, format, and maintain technical and business documentation to support applications, processes, and end users.
  • Translate complex technical information into clear, accurate, and user-friendly documentation for both technical and non-technical audiences.
  • Partner with cross-functional stakeholders to gather requirements, validate content, and ensure documentation reflects current processes and systems.
  • Ensure all documentation is accurate, consistent, and adheres to organizational standards and formatting guidelines.
  • Manage multiple documentation requests simultaneously, tracking progress and delivering high-quality work within established timelines.
  • Maintain documentation repositories using SharePoint and Microsoft Teams to ensure information is accessible and up to date.
  • Provide regular status updates to leadership, proactively communicate risks or delays, and take ownership of assigned deliverables.
  • Deliver excellent customer service by responding to documentation requests, addressing feedback, and following through to resolution.
  • Leverage advanced Microsoft Word and PowerPoint capabilities to create polished, professional documentation and presentations.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
  • 2+ years of experience creating, editing, formatting, and producing technical and non-technical documentation.
  • Experience translating complex technical concepts into clear, concise documentation for technical and non-technical audiences.
  • Advanced proficiency with Microsoft Word and PowerPoint.

Qualifications We Prefer
  • Strong attention to detail with excellent proofreading, editing, and quality assurance skills.
  • Demonstrated ability to manage multiple assignments, prioritize work, and track progress to meet deadlines.
  • Strong written and verbal communication skills, with the ability to provide regular status updates and collaborate effectively with stakeholders.
  • Proven customer service orientation with a commitment to follow through on requests and resolve issues.
  • Experience working with Microsoft Teams and SharePoint is preferred.

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location:
This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote:
This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018