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Remote Apac Customer Service Jobs in Puerto Rico

RelateCare

$11/hr

Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

InsuraTec

Sales Representative (Remote)

Caguas, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Arecibo, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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All JobsApac Customer Service JobsRemote Apac Customer Service JobsRemote Apac Customer Service Jobs in Puerto Rico

Remote Apac Customer Service information

What is a remote APAC job?

A remote APAC customer service job is a position where employees provide support to customers in the Asia-Pacific region from a location outside of a traditional office, often working online or via phone. These roles typically require strong communication skills, familiarity with customer service tools, and the ability to work across different time zones.

What is the difference between Remote Apac Customer Service vs Remote Apac Technical Support?

AspectRemote Apac Customer ServiceRemote Apac Technical Support
Required CredentialsCustomer service certifications, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, chat support, email supportRemote troubleshooting, technical issue resolution
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Apac Customer Service and Remote Apac Technical Support share similarities in working remotely within the APAC region, but differ mainly in skill requirements and job focus. Customer service roles emphasize communication and customer interaction, while technical support involves troubleshooting and technical expertise. Both are vital in their industries and often searched by job seekers looking for support roles in the APAC region.

What are popular job titles related to Remote Apac Customer Service jobs in Puerto Rico? For Remote Apac Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Apac Customer Service jobs in Puerto Rico look for? The top searched job categories for Remote Apac Customer Service jobs in Puerto Rico are:
Remote Apac Customer Service jobs near you

Associate, Remote Network (Virtual Teller)

Oriental Financial Services LLC

Bayamon, PR • On-site, Remote

$14 - $18.25/hr

Full-time

Posted 29 days ago

Job description

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR
MAJOR DUTIES & RESPONSIBILITIES:
  • Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
  • Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.
  • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
  • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.
  • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
  • Performs end of day balancing according to procedures.
  • Adheres to security, audit, and compliance requirements.
  • May act as a mentor/trainer to new Virtual Tellers.
  • Communicates customer comments, issues and requests to the appropriate branch/department.
  • Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
  • Promotes benefits of the technology and ensures a positive experience.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:
  • Associate or bachelor's degree in business administration or related field required.
  • One (1) year of customer service, call center or sales experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
  • Requires good telephone etiquette, listening and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency required. Knowledge of MS Office and other business applications preferred.
  • Bilingual, English and Spanish required.
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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