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Remote Pfizer Customer Service Jobs in Puerto Rico

$11/hr

Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

$11/hr

Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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Remote Pfizer Customer Service information

What is the difference between Remote Pfizer Customer Service vs Remote Pharmaceutical Customer Support?

AspectRemote Pfizer Customer ServiceRemote Pharmaceutical Customer Support
Required CredentialsHigh school diploma or equivalent; pharmaceutical knowledgeHigh school diploma or equivalent; healthcare/pharmaceutical familiarity
Work EnvironmentHome-based, corporate call centersHome-based, healthcare or pharmaceutical companies
Employer & IndustryPfizer, pharmaceutical industryVarious pharmaceutical companies, healthcare providers
Common Search IntentCustomer service roles at PfizerPharmaceutical customer support jobs

Remote Pfizer Customer Service focuses specifically on supporting Pfizer's products and clients, often requiring familiarity with Pfizer's offerings. Remote Pharmaceutical Customer Support is broader, covering support roles across multiple pharmaceutical companies. Both roles involve remote work, customer interaction, and healthcare industry knowledge, but Pfizer-specific roles emphasize familiarity with Pfizer's products and policies.

What are popular job titles related to Remote Pfizer Customer Service jobs in Puerto Rico?

For Remote Pfizer Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What cities in Puerto Rico are hiring for Remote Pfizer Customer Service jobs?

Cities in Puerto Rico with the most Remote Pfizer Customer Service job openings:

Infographic showing various Remote Pfizer Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 26 days ago


Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers


Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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