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Acs Customer Service Jobs (NOW HIRING)

Amphenol TCS

Customer Service Representative

Yocumtown, PA · On-site

$15.25 - $20.75/hr

ACS has an expansive global presence in research and development, manufacturing, and sales. We ... Respond to customer inquiries professionally via email and phone while demonstrating strong service ...

blatchford

ACS Administrator

Miamisburg, OH

... service warehouse • Monitoring of open ACS Requests including follow up with customer and internally as appropriate. • Ensuring all products to be returned to the customer (or shipped to a 3rd ...

blatchford

ACS Administrator

Miamisburg, OH · On-site

... service warehouse • Monitoring of open ACS Requests including follow up with customer and internally as appropriate. • Ensuring all products to be returned to the customer (or shipped to a 3rd ...

blatchford

ACS Administrator

Miamisburg, OH

... service warehouse • Monitoring of open ACS Requests including follow up with customer and internally as appropriate. • Ensuring all products to be returned to the customer (or shipped to a 3rd ...

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How much do acs customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for acs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by ACS Customer Service representatives and how can they be managed?

ACS Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and navigating multiple software systems simultaneously. Effective time management and strong communication skills are essential to manage these demands. Many teams offer ongoing training, mentorship, and knowledge bases to help representatives stay informed and confident when addressing customer needs. Building resilience and utilizing available resources can greatly enhance job satisfaction and performance.

What are ACS Customer Service representatives?

ACS Customer Service representatives are professionals who handle inquiries, issues, and requests from customers on behalf of ACS (Affiliated Computer Services) or similar companies. Their main responsibilities include providing information about products or services, resolving complaints, processing transactions, and ensuring customer satisfaction. They may interact with customers through phone, email, or chat, and are trained to handle a variety of customer needs efficiently and courteously. Strong communication and problem-solving skills are essential for this role.

What is the difference between Acs Customer Service vs Acs Technical Support?

AspectAcs Customer ServiceAcs Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, on-site or remote technical support environments
Employer & Industry UsageCustomer service roles across various industriesTechnical support within IT, telecom, or electronics sectors
Common Search & ComparisonCustomer interaction, problem resolution, communication skillsTechnical troubleshooting, product knowledge, technical communication

While Acs Customer Service focuses on assisting customers with general inquiries and resolving issues through communication, Acs Technical Support involves troubleshooting technical problems and providing specialized solutions. Both roles require strong communication skills, but technical support demands more technical knowledge and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

What are the key skills and qualifications needed to thrive as an ACS Customer Service Representative, and why are they important?

To thrive as an ACS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to customer loyalty and company success.
More about Acs Customer Service jobs
What cities are hiring for Acs Customer Service jobs? Cities with the most Acs Customer Service job openings:
What states have the most Acs Customer Service jobs? States with the most job openings for Acs Customer Service jobs include:
What job categories do people searching Acs Customer Service jobs look for? The top searched job categories for Acs Customer Service jobs are:
Acs Customer Service jobs near you
Infographic showing various Acs Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 77% Full Time, 11% Part Time, 2% Contract, 1% Nights, and 7% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

ACS Industries, Inc.

New Berlin, WI • On-site

$15.75 - $21.25/hr

Full-time

Posted 6 days ago

Job description

ACS Group is a privately held company that designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry. ACS Group maintains an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses. These products are marketed under such recognizable brand names as AEC, Sterling, Cumberland, Wabash and Carver.
Manufacturing facilities are located in New Berlin, Wisconsin and Wabash, Indiana with a third facility located Suzhou, China to handle the needs of the Asian market. We are currently seeking a Customer Service Representative for our New Berlin, WI facility.
A successful candidate will be responsible for:
  • Fielding incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
  • Issuing Returned Material Authorizations and track RMA activity within the ACS facility as necessary
  • Conducting the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers' specific models
  • Using the company's Materials Resource Planning (MRP) system to generate quotes for every parts order
  • Following up on all open quotes to pursue potential parts sales, and recording reasons for unconverted quotes
  • Providing answers to simple technical questions from customers regarding ACS's products & parts
  • Using telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business
  • Providing departmental backup as required and support all department goals
  • Other duties as required

  • Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred
  • 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program
  • 1-3 years of experience processing parts orders and RMA's
  • Experience with reading and analyzing engineering bills of material
  • Experience with computer MRP/ERP programs
  • Experience working directly with customers
  • Experience developing and maintaining positive customer relationships

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