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Acs Customer Service Jobs in Raleigh, NC (NOW HIRING)

Ask IT consulting

Firewall Specialist

Raleigh, NC · On-site

... customer service and teamwork skills. Willingness to accommodate occasional regional travel. PREFERRED: Prefer experience with Firemon. Experience installing, configuring and operating Cisco ACS 5.x.

Amphenol TCS

Field Applications Engineer

Raleigh, NC · On-site

ACS has an expansive global presence in research and development, manufacturing, and sales. We ... Provide customer service to solve complex interconnect problems and technical inquiries * Help ...

Amphenol ICC

Field Applications Engineer

Raleigh, NC · On-site

$85 - $120/hr

ACS has an expansive global presence in research and development, manufacturing, and sales. We ... Provide customer service to solve complex interconnect problems and technical inquiries * Help ...

Amphenol TCS

Field Applications Engineer

Raleigh, NC · On-site

ACS has an expansive global presence in research and development, manufacturing, and sales. We ... Provide customer service to solve complex interconnect problems and technical inquiries * Help ...

Ask IT consulting

Firewall Specialist

Raleigh, NC · On-site

Must have excellent customer service and teamwork skills. Willingness to work overtime and weekends ... Experience installing, configuring and operating Cisco ACS 5.x. Currently active CCNA, CCNP, CCSP ...

OBXtek

Senior System Administrator Task 20

Durham, NC · On-site

$83K - $112K/yr

... customer service, timely recruiting, quality assurance/quality control and competitive pricing ... Automated Cartridge Systems (ACS), * Virtual Tape Systems, * cartridge tape drives, * coupling ...

OBXtek

Senior System Administrator Task 20

Durham, NC

$83K - $112K/yr

... customer service, timely recruiting, quality assurance/quality control and competitive pricing ... Automated Cartridge Systems (ACS), * Virtual Tape Systems, * cartridge tape drives, * coupling ...

Arcadis

Senior Construction Manager

Cary, NC · Hybrid

$88K - $133K/yr

Arcadis is seeking Senior Construction Manager to join our Arcadis Construction Services (ACS) team ... customer and stakeholder management skills Willing to travel Preferred Qualifications Degree in ...

Arcadis

Senior Construction Manager

Raleigh, NC · Hybrid

$88K - $133K/yr

Arcadis is seeking Senior Construction Manager to join our Arcadis Construction Services (ACS) team ... customer and stakeholder management skills Willing to travel Preferred Qualifications Degree in ...

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All JobsAcs Customer Service JobsAcs Customer Service Jobs in Raleigh, NC

Acs Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do acs customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for acs customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an ACS Customer Service representative?

ACS Customer Service representatives are professionals who handle inquiries, issues, and requests from customers on behalf of ACS (Affiliated Computer Services) or similar companies. Their main responsibilities include providing information about products or services, resolving complaints, processing transactions, and ensuring customer satisfaction. They may interact with customers through phone, email, or chat, and are trained to handle a variety of customer needs efficiently and courteously. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an ACS Customer Service representative?

To thrive as an ACS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to customer loyalty and company success.

What are some common challenges faced by ACS Customer Service representatives and how can they be managed?

ACS Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and navigating multiple software systems simultaneously. Effective time management and strong communication skills are essential to manage these demands. Many teams offer ongoing training, mentorship, and knowledge bases to help representatives stay informed and confident when addressing customer needs. Building resilience and utilizing available resources can greatly enhance job satisfaction and performance.

What is the difference between Acs Customer Service vs Acs Technical Support?

AspectAcs Customer ServiceAcs Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, on-site or remote technical support environments
Employer & Industry UsageCustomer service roles across various industriesTechnical support within IT, telecom, or electronics sectors
Common Search & ComparisonCustomer interaction, problem resolution, communication skillsTechnical troubleshooting, product knowledge, technical communication

While Acs Customer Service focuses on assisting customers with general inquiries and resolving issues through communication, Acs Technical Support involves troubleshooting technical problems and providing specialized solutions. Both roles require strong communication skills, but technical support demands more technical knowledge and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

Acs Customer Service jobs near you
Infographic showing various Acs Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Firewall Specialist

Ask IT consulting

Raleigh, NC • On-site

Contractor

Re-posted 24 days ago

Job description

Company Description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Job Description

Knowledge, Skills, and Abilities Requirements:

Proficient operational configuration and support of site-to-site VPN solutions using Cisco ASA firewalls.

Moderate familiarity with current network technologies and equipment, particularly data center LAN and WAN environments.

Ability to manage tasks and meet schedules.

Must have excellent customer service and teamwork skills.

Willingness to accommodate occasional regional travel.

PREFERRED:

Prefer experience with Firemon.

Experience installing, configuring and operating Cisco ACS 5.x.

Currently active CCIE (Cisco Certified Internetworking Expert) Security certification, or expiration within past 5 years.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

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