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Acs Customer Service Jobs (NOW HIRING)

Gohrt

Customer Service Ops Liaison

Norfolk, VA

$19.91 - $24.88/hr

Knowledge of CAS system, ACS and knowledge of HRT routes/time points. Ability to work weekends ... One year of providing quality customer service to include general office experience and data entry.

ACS System Associates

Be Seen First

Administrative Assistant

Hicksville, NY · On-site

$52K/yr

... our customers with exceptional workmanship, extraordinary service, and professional integrity. Our commitment to this mission will allow ACS System Associates Inc. to continue our success and ...

ACS Air & Plumbing

Plumber

Tucson, AZ · On-site

$85K - $120K/yr

Tired of working hard while your current company overlooks your customer service skills and dedication? At ACS Air & Plumbing, we value plumbers who know their craft, treat customers right, and want ...

ACS Air Conditioning Services

Plumber

Tucson, AZ · On-site

$85K - $120K/yr

Tired of working hard while your current company overlooks your customer service skills and dedication? At ACS Air & Plumbing, we value plumbers who know their craft, treat customers right, and want ...

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Acs Customer Service information

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How much do acs customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for acs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by ACS Customer Service representatives and how can they be managed?

ACS Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and navigating multiple software systems simultaneously. Effective time management and strong communication skills are essential to manage these demands. Many teams offer ongoing training, mentorship, and knowledge bases to help representatives stay informed and confident when addressing customer needs. Building resilience and utilizing available resources can greatly enhance job satisfaction and performance.

What are ACS Customer Service representatives?

ACS Customer Service representatives are professionals who handle inquiries, issues, and requests from customers on behalf of ACS (Affiliated Computer Services) or similar companies. Their main responsibilities include providing information about products or services, resolving complaints, processing transactions, and ensuring customer satisfaction. They may interact with customers through phone, email, or chat, and are trained to handle a variety of customer needs efficiently and courteously. Strong communication and problem-solving skills are essential for this role.

What is the difference between Acs Customer Service vs Acs Technical Support?

AspectAcs Customer ServiceAcs Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, on-site or remote technical support environments
Employer & Industry UsageCustomer service roles across various industriesTechnical support within IT, telecom, or electronics sectors
Common Search & ComparisonCustomer interaction, problem resolution, communication skillsTechnical troubleshooting, product knowledge, technical communication

While Acs Customer Service focuses on assisting customers with general inquiries and resolving issues through communication, Acs Technical Support involves troubleshooting technical problems and providing specialized solutions. Both roles require strong communication skills, but technical support demands more technical knowledge and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

What are the key skills and qualifications needed to thrive as an ACS Customer Service Representative, and why are they important?

To thrive as an ACS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to customer loyalty and company success.
More about Acs Customer Service jobs
What cities are hiring for Acs Customer Service jobs? Cities with the most Acs Customer Service job openings:
What states have the most Acs Customer Service jobs? States with the most job openings for Acs Customer Service jobs include:
What job categories do people searching Acs Customer Service jobs look for? The top searched job categories for Acs Customer Service jobs are:
Acs Customer Service jobs near you
Infographic showing various Acs Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 77% Full Time, 11% Part Time, 2% Contract, 1% Nights, and 7% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Team Lead - Case Management

Customer Service Team Lead - Case Management

Optima Tax Relief

Santa Ana, CA • On-site

$24 - $26/hr

Full-time

Posted 18 days ago

Job description

POSITION SUMMARY
The Case Manager Team Lead (ACS or Specialty) for Optima Tax Relief, LLC "Optima" is located in the Santa Ana, California office and reports to the Director, Resolution Call Center. The role of the Case Management team is to serve as direct contact and guide to Optima Tax Relief ("Optima") clients during the Resolution Phase of their case. Case Managers help educate the client on possible courses of action for their case based on the circumstances of their case. For this, Case Managers will evaluate client files, including client financial documents and tax records, and determine what additional information will be needed from each client to develop a strategy for the best resolution of their case. The team is comprised of four (4) groups: Automated Collection System ("ACS"). Audit, Offer-in-Compromise, and Revenue Officers ("Specialty").
The Case Manager Team Lead serves as liaison and partner with the department Manager and/or Director in leading Case Managers in keeping the client engaged throughout the Resolution phase and to ensure workflow and protocols are being met in a timely manner. Acting as the first line of response to clients nationwide, this role will communicate in an open, helpful and engaging tone and focus on finding the right solution with each client. The Case Manager Team Lead is responsible for supervising, prioritizing and coordinating the daily activities of the team. This role will also connect with clients to address questions and resolve issues as well as work with various teams to resolve client concerns. This role must also champion Optima's culture and Core Values and help to deliver the best customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
  • Review and coach team members, monitoring and updating production numbers to ensure accountability.
  • Discover training needs and provide coaching.
  • Monitor calls to ensure service levels are met.
  • Timely respond to all escalated emails or calls in accordance with Optima work protocols.
  • Manage projects, ensuring deadlines are met; includes suggesting improvements to enhance the department's performance and/or procedures.
  • Research and develop strategies to defend the taxpayer's position, ensure security from any collection enforcement to prevent levies, and establish best resolution.
  • Expedite cases as needed.
  • Interact with Tax Professionals, clients, and other departments.
  • Excellent organizational, time-management, written, and communication skills.
  • Ability to develop your team and lead by example.
  • Follow company protocols to ensure the highest level of security to protect the client Personal Identifiable Information (PII).
  • Other duties as assigned.

In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.
EDUCATION AND EXPERIENCE REQUIREMENTS
  • High school diploma or equivalent education required.
  • 1 year of experience as Team Lead or Supervisor.
  • 1-2 years' relevant experience preferred.
  • Bilingual in Spanish (preferred)

KNOWLEDGE, SKILLS,& ABILITIES
  • A positive mindset and "get-it-done" attitude.
  • History of successfully exceeding goals in a fast-paced environment.
  • Strong ability to multi-task.
  • Excellent organizational, time-management, written, and communication skills.
  • Meticulous attention to detail and high sense of accountability.
  • Self-starter, industrious, and motivated.
  • Strong work ethic and commitment to excellence.
  • Team player.
  • Strong listening skills with the ability to understand and influence people.

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