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Acs Customer Service Jobs in Georgia (NOW HIRING)

ACS Air Conditioning Specialist Inc

Dispatcher/CSR

Macon, GA · On-site

$14.50 - $18/hr

Answering incoming calls Booking jobs for service department * Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong ...

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Acs Customer Service information

See Georgia salary details

$8

$15

$22

How much do acs customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for acs customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is an ACS Customer Service representative?

ACS Customer Service representatives are professionals who handle inquiries, issues, and requests from customers on behalf of ACS (Affiliated Computer Services) or similar companies. Their main responsibilities include providing information about products or services, resolving complaints, processing transactions, and ensuring customer satisfaction. They may interact with customers through phone, email, or chat, and are trained to handle a variety of customer needs efficiently and courteously. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an ACS Customer Service representative?

To thrive as an ACS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to customer loyalty and company success.

What are some common challenges faced by ACS Customer Service representatives and how can they be managed?

ACS Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and navigating multiple software systems simultaneously. Effective time management and strong communication skills are essential to manage these demands. Many teams offer ongoing training, mentorship, and knowledge bases to help representatives stay informed and confident when addressing customer needs. Building resilience and utilizing available resources can greatly enhance job satisfaction and performance.

What is the difference between Acs Customer Service vs Acs Technical Support?

AspectAcs Customer ServiceAcs Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, on-site or remote technical support environments
Employer & Industry UsageCustomer service roles across various industriesTechnical support within IT, telecom, or electronics sectors
Common Search & ComparisonCustomer interaction, problem resolution, communication skillsTechnical troubleshooting, product knowledge, technical communication

While Acs Customer Service focuses on assisting customers with general inquiries and resolving issues through communication, Acs Technical Support involves troubleshooting technical problems and providing specialized solutions. Both roles require strong communication skills, but technical support demands more technical knowledge and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

Acs Customer Service jobs near you
Infographic showing various Acs Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative I

American Carpet South

Kennesaw, GA

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is meeting time and quality commitments. 

About You
(Who we're looking for)
  • You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
  • Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
Essential Functions
(What you would be in charge of)
  • You will be making and receiving a high number of scheduling calls.
  • You will verify purchased items with the customer to ensure they receive the correct product.
  • You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
  • You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

  • You value customer service and understand what it means to SAY YES to the customer
  • You are not afraid of challenges and adapt to changes in processes.
  • You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
  • Problem solving is something you call yourself a pro at
Requirements
(What we need you to rock in)
  • You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
  • You are organized and like everyone to keep things as such
Benefits
  • Medical, Dental, Vision
  • Vacation (Planned Time Off)
  • Sick/Personal (Unplanned Time Off)
  • Flexible Spending Accounts
  • Health Savings Account (HSA) 
  • Commuter Accounts
  • 401k with Employer match
  • Voluntary Short Term Disability
  • Company Paid Life Insurance and ADD
  • Employee Assistance Program (EAP)