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Acs Customer Service Jobs in Georgia (NOW HIRING)

American Carpet South

Installation Manager

Kennesaw, GA · On-site

$21 - $25/hr

This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS ... You value customer service and understand what it means to SAY YES to the customer * You are not ...

BRS

Aeromedical Case Manager

Warner Robins, GA · On-site

$65 - $95/hr

Review all cases submitted from reserve medical units (RMUs), the Aeromedical Consult Service (ACS ... Unit & Member Customer Support: Applicants must provide customer support related to aeromedical ...

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Acs Customer Service information

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How much do acs customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for acs customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is an ACS Customer Service representative?

ACS Customer Service representatives are professionals who handle inquiries, issues, and requests from customers on behalf of ACS (Affiliated Computer Services) or similar companies. Their main responsibilities include providing information about products or services, resolving complaints, processing transactions, and ensuring customer satisfaction. They may interact with customers through phone, email, or chat, and are trained to handle a variety of customer needs efficiently and courteously. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an ACS Customer Service representative?

To thrive as an ACS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to customer loyalty and company success.

What are some common challenges faced by ACS Customer Service representatives and how can they be managed?

ACS Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and navigating multiple software systems simultaneously. Effective time management and strong communication skills are essential to manage these demands. Many teams offer ongoing training, mentorship, and knowledge bases to help representatives stay informed and confident when addressing customer needs. Building resilience and utilizing available resources can greatly enhance job satisfaction and performance.

What is the difference between Acs Customer Service vs Acs Technical Support?

AspectAcs Customer ServiceAcs Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, on-site or remote technical support environments
Employer & Industry UsageCustomer service roles across various industriesTechnical support within IT, telecom, or electronics sectors
Common Search & ComparisonCustomer interaction, problem resolution, communication skillsTechnical troubleshooting, product knowledge, technical communication

While Acs Customer Service focuses on assisting customers with general inquiries and resolving issues through communication, Acs Technical Support involves troubleshooting technical problems and providing specialized solutions. Both roles require strong communication skills, but technical support demands more technical knowledge and certifications. Understanding these differences helps job seekers identify the right career path within the industry.

Acs Customer Service jobs near you
Infographic showing various Acs Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Security Technician II

Automated System Design

Alpharetta, GA • On-site

$33 - $37/hr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Program, commission, troubleshoot, and perform preventive maintenance on security and access control systems.

  • Review job files, layout drawings, specifications, and equipment lists to ensure efficient installation and service repairs.

  • Perform site-specific training for owners and operators on the total security system.

Job description

Job Title: Security Technician II – CCTV & Access Control

Location: Alpharetta, GA

Department: Security / Installation

Employment Type: Full-Time


Position Summary

ASD is seeking an experienced Security Technician II for our Alpharetta, GA office. Working under limited supervision, this role requires complete technical competence across all security and Access Control Systems (ACS). You will be responsible for the programming, commissioning, troubleshooting, and preventive maintenance of security systems per contract obligations. The ideal candidate will possess the ability to resolve highly complex technical problems, guide others through resolutions, and provide detailed design communications to customers, installation teams, and subcontractors.


Key Responsibilities

Technical & Project Execution

  • Program, commission, troubleshoot, and perform preventive maintenance on security and ACS systems.

  • Perform tests to determine product functionality, diagnose causes of failure, and analyze test results.

  • Complete in-house assembly, testing, and checkout tasks as required.

  • Review job files, layout drawings, specifications, and equipment lists for efficient installation and service repairs. Document and report any material discrepancies.

  • Solve technical challenges proactively to prevent negative impacts on the customer or company.

  • Assist engineering and sales by providing technical recommendations to produce job layouts and bid proposals.

  • Perform site-specific training for owners/operators on the total system.

Administrative & Inventory Control

  • Maintain accurate inventory records and remain accountable for all parts, materials, tools, and equipment released to your custody.

  • Obtain advance authorization for all purchases exceeding the approved materials list or job cost records.

  • Complete all assigned tasks within the specified cost budget and schedule, taking personal responsibility for work quality.

  • Accurately and promptly complete all required documentation (timesheets, service acknowledgments, quotes, inventory transfers, inspection certificates).

Communication & Leadership

  • Maintain customer relationships based on dependability, honesty, and value-added services.

  • Facilitate smooth communication between the customer, on-site personnel, and company staff.

  • Keep the Project Manager regularly updated on the status and performance needs of ongoing jobs.

  • Mentor other Security Technicians on tools and technology, serving as a technical resource for the team.

  • Maintain professional and technical knowledge by attending assigned manufacturer training, seminars, and conferences.


Qualifications & Requirements

  • Education: High School Diploma or GED required. Technical College Training is highly preferred.

  • Experience: 5+ years of experience installing commercial security systems.

  • Knowledge: Thorough understanding of access control, CCTV, and Intrusion Detection Systems (IDS) gained via on-the-job training, online training, or independent research.

  • Certifications: Successful completion of basic manufacturer training for access control, CCTV, and IDS.

  • Driving Record: Must possess a valid driver’s license and a good driving record.

  • Work Environment:

    • Ability to work in a fast-paced, multi-tasking environment.

    • Ability to travel as required.

    • Full compliance with company and customer safety programs.

  • Soft Skills: Excellent communication skills, reliable, punctual, ability to follow procedures, comfortable taking direction, and capable of interacting appropriately with the public.

  • Technical Skills: Computer literate, including proficiency with Microsoft Outlook and internet usage.


Preferred Systems Experience

Experience with any of the following manufacturers is a strong plus:

  • Genetec

  • Axis Communications