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Wolters Kluwer Jobs (NOW HIRING)

Wolters Kluwer

Account & Relationship Manager

Cary, NC · Hybrid

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and ...

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How much do wolters kluwer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for wolters kluwer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Wolters Kluwer vs Legal Research Analyst?

AspectWolters KluwerLegal Research Analyst
CredentialsVaries; often requires law degree or related certificationsTypically requires a law degree or paralegal certification
Work EnvironmentCorporate, legal, or publishing settingsLaw firms, legal departments, or research firms
Industry UsageLegal publishing, information services, complianceLegal research, case analysis, legal writing

Wolters Kluwer is a global information services company providing legal, tax, and compliance solutions, while a Legal Research Analyst focuses on conducting legal research and analysis within law firms or legal departments. Both roles require legal knowledge, but Wolters Kluwer offers broader publishing and information services, whereas the Legal Research Analyst is more specialized in legal research tasks.

What are the key skills and qualifications needed to thrive as an employee at Wolters Kluwer?

To thrive at Wolters Kluwer, you generally need expertise relevant to your role—such as legal, tax, healthcare, or software knowledge—supported by a relevant degree or professional qualification. Familiarity with industry-standard tools like Microsoft Office, cloud-based platforms, and specialized solutions such as CCH Axcess or TeamMate is often required. Strong analytical thinking, problem-solving, and effective communication are important soft skills for collaborating across global teams and meeting client needs. These abilities ensure employees can deliver high-quality, innovative solutions in a dynamic, client-focused environment.

What are some common challenges faced by employees working at Wolters Kluwer, and how can new hires best overcome them?

Employees at Wolters Kluwer often work in fast-paced, highly regulated industries such as healthcare, legal, and finance, which can present challenges in keeping up with evolving regulations and technology. New hires may find it demanding to quickly understand the company's complex product offerings and the needs of a diverse global client base. To overcome these challenges, new team members should take advantage of internal training resources, actively seek mentorship, and maintain open communication with colleagues across departments. Collaborative problem-solving and a proactive approach to learning are highly valued at Wolters Kluwer.

What is Wolters Kluwer?

Wolters Kluwer is a global company that provides professional information, software solutions, and services for sectors such as health, tax, accounting, finance, risk, compliance, and legal. They help professionals make informed decisions by offering expert content, digital tools, and workflow solutions. The company operates in over 40 countries and is known for its innovation in delivering reliable, data-driven services to organizations worldwide.
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Wolters Kluwer jobs near you
Infographic showing various Wolters Kluwer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 13% Hybrid, and 15% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Application Support Specialist

Wolters Kluwer

Saint Cloud, MN • On-site

Full-time

Re-posted 7 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

Company Description
Wolters Kluwer Financial & Compliance Services division is looking for a Senior Software Engineer to work out of our St. Cloud, MN location.
The Financial & Compliance Services division of Wolters Kluwer consists of businesses that empower professionals in highly regulated industries to make the best decisions in a rapidly changing, global environment by providing the knowledge-rich solutions and services they need to manage risk across their business, improve efficiency and profitability, and support their firm's goals.
There are three business units within the Wolters Kluwer Financial & Compliance Services division: Wolters Kluwer Financial Services, which provides risk, compliance and audit solutions specifically designed to help financial organizations around the world manage risk, ensure compliance and improve efficiency and effectiveness; Wolters Kluwer Audit, Risk & Compliance, a provider of audit, risk and compliance software for professionals in highly regulated industries; and Wolters Kluwer Transport Services, which provides real-time marketplace and transport management services on-demand. Headquartered in Minneapolis, Minn., the Financial & Compliance Services division employs 2,100 people and has offices in more than 20 countries.
Job Description
The Application Support Specialist is responsible for providing telephone, E-mail and on-site troubleshooting for customers using WKFS digital products. The Application Support Specialist identifies and handles customer inquiries, resolves customer problems, educates customers on products and services and matches product benefits with customer needs. This position is directly accountable for the customer's support experience as they contact SupportLine with questions and issues. This position must use the endorsed tools by entering information timely, accurately and completely. Participation in a team environment is heavily relied upon as is the ability to work independently and solve problems with no obvious solution. The Application Support Specialist must maintain current technical skill sets for the supported environments.
Essential Duties & Responsibilities:
• Identifies and handles customer inquiries via phone, E-mail or voice mail.
• Effectively resolves customer problems.
• Applies customer service policies.
• Educates customer on products and services offered.
• Enters information on customer call in SAP CRM timely, accurately and completely.
• Product liaison to Software Development on assigned products.
• Facilitates meetings regarding digital products.
• Completes special projects as assigned.
• Performs presentations and trainings to peers and others.
• Regular attendance.
OTHER DUTIES
• Supports WKFS digital products with an understanding of the operational aspects of the software products.
• Determines if the issue is user error or application design or application deficiency.
• Maintains a high level understanding of industry technologies and how WKFS software interacts with them.
• Understands and utilizes internal tools for documentation and record keeping.
• Analyzes and documents customer issues with the goal of resolving during the first contact.
• Works on issues by performing team-based analysis and works with others within group to solve the problem.
• Ability to communicate application and technical issues in a written format.
• Maintains strong understanding of financial institution banking and business processes.
• Understands Software Development life cycle approaches as utilized by WKFS.
• Completes special projects as assigned.
• Facilitates meetings of groups of people (typically between 3 - 20 participants).
• Regular attendance.
Qualifications
Minimum Qualifications:
• BA/BS degree in Computer Science, BCIS or related field or equivalent work related experience.
• Previous technical customer service experience.
• Understanding of PC and network operating systems.
• Previous banking experience in new accounts or lending preferred.
• Flexible work hours between 7:00 a.m. to 7:00 p.m.
Additional Information
https://www.wolterskluwer.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=12904&CurrentPage=1

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