This is a hourly W2ย Contractor role with no benefits. Compensation is $38/hour. Location is onsite at the client's location in New York City. If you agree to these terms, please proceed with your application.
Overviewย
As a Windows Migration Specialist, you will ensure smooth IT operations (Windows Migration) with excellent customer service. You should work independently or as part of a team, diagnosing and resolving issues quickly and providing clear, patient advice. Proficiency in Microsoft Windows systems, and Microsoft Office suite is essential.ย
What Youโll Doย
- Builds laptop/desktop with USB Stick or OTA ย
- Provide hands-on technical support and advice onsiteย
- Deliver exceptional support experiences to customersย
- Address customer queries with patience and empathyย
- Guide and train customers on technology and IT policiesย
- Educate customers on new technologies to enhance adoptionย
- Manage customer expectations for better IT support experiencesย
Skills Youโll Needย
- Experience with Windows migration projectsย
- Outstanding customer service under pressureย
- Discretion in prioritizing urgent matters based on business impactย
- Troubleshoot and remediate complex issues, documenting changesย
- Work independently while supporting the teamย
- Expertise in desktop hardware and system functional specificationsย
Skills That Will Help You Excelย
- Experience with investment banking/trade floor clients is advantageousย
- Knowledge of market data products (FactSet, Bloomberg, Eikon) is beneficialย
- Excellent written and verbal communication skillsย
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Prior experience supporting financial services clients (Banks, Investment Banking, Brokerage houses, etc.)
- Prior experience Installing, configuring, and troubleshooting desktops & laptops
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Has 3-5 years of experience
PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.
Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.