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Winback Specialist Jobs (NOW HIRING)

NextLink

Customer Loyalty Specialist

Hudson Oaks, TX · On-site

$14.50 - $19.25/hr

The Customer Loyalty Specialist is the frontline advocate for strengthening customer relationships ... Execute winback campaigns by reaching out to former customers with targeted offers and personalized ...

NextLink

Customer Loyalty Specialist

Hudson Oaks, TX · On-site

$14.50 - $19.25/hr

The Customer Loyalty Specialist is the frontline advocate for strengthening customer relationships ... Execute winback campaigns by reaching out to former customers with targeted offers and personalized ...

Everlane

Retention Marketing Specialist

Los Angeles, CA · On-site

$67K - $95K/yr

We're looking for a Retention Marketing Specialist to help build and optimize the email and SMS ... winback, VIP, and churn-risk. * Support list hygiene, deliverability, and compliance across email ...

Everlane

Retention Marketing Specialist

Los Angeles, CA · Hybrid

$67K - $95K/yr

We're looking for a Retention Marketing Specialist to help build and optimize the email and SMS ... winback, VIP, and churn-risk. * Support list hygiene, deliverability, and compliance across email ...

Levain Bakery

CRM Specialist - NYC

Manhattan, NY · On-site

$70K - $80K/yr

New York City The CRM Specialist is the day-to-day executional engine behind Levain's owned ... retention, winback, and overall lifecycle performance. Campaign Execution & Cross-Functional ...

Levain Bakery

CRM Specialist - NYC

Manhattan, NY · On-site

$70K - $80K/yr

New York City The CRM Specialist is the day-to-day executional engine behind Levain's owned ... retention, winback, and overall lifecycle performance. Campaign Execution & Cross-Functional ...

iHeartMedia

Mobile Growth Specialist

New York, NY

What We Need: iHeart is looking for a Mobile Growth Specialist who treats clean, accurate ... Build and run lifecycle and winback programs, using CRM and messaging tools to re-engage lapsed ...

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Winback Specialist information

See salary details

$22.5K

$76.5K

$110.5K

How much do winback specialist jobs pay per year?

As of Sep 1, 2026, the average yearly pay for winback specialist in the United States is $76,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a winback specialist?

A Winback Specialist is a professional responsible for re-engaging and recovering former customers who have canceled or stopped using a company’s products or services. Their main goal is to identify why customers left and use targeted strategies, such as personalized offers or improved solutions, to encourage them to return. Winback Specialists often work closely with sales, marketing, and customer service teams to understand customer needs and address any concerns effectively. This role requires strong communication, problem-solving skills, and a customer-centric mindset to successfully rebuild relationships.

How does a winback specialist typically collaborate with other departments to regain former customers?

A Winback Specialist frequently works closely with sales, marketing, and customer service teams to develop targeted strategies for re-engaging former clients. They analyze feedback and data from these departments to understand why customers left and tailor outreach accordingly. Close collaboration ensures a cohesive approach, combining personalized offers from marketing with insights from customer service, which increases the chances of successfully regaining lost business. This cross-functional teamwork is essential for addressing customer concerns and improving future retention.

What are the key skills and qualifications needed to thrive as a winback specialist, and why are they important?

To thrive as a Winback Specialist, you need strong customer service skills, persuasive communication abilities, and experience in sales or account management, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and data analysis tools is typically required to track and engage former customers effectively. Outstanding active listening, resilience, and relationship-building skills help a Winback Specialist stand out in this role. These skills ensure the ability to recover lost clients, improve customer satisfaction, and drive revenue growth for the organization.

What is the difference between Winback Specialist vs Customer Retention Specialist?

AspectWinback SpecialistCustomer Retention Specialist
CredentialsTypically requires experience in sales, marketing, or customer service; certifications varySimilar credentials; often includes certifications in customer experience or CRM tools
Work EnvironmentPrimarily in call centers, marketing teams, or customer service departmentsOften in marketing, customer service, or account management teams
Employer & IndustryRetail, telecom, finance, and subscription servicesSame industries, focusing on maintaining customer loyalty
Search & Comparison IntentFocused on re-engaging lost customers and increasing revenueCentered on overall customer loyalty and reducing churn

While both roles aim to improve customer relationships, a Winback Specialist specifically targets lost customers to recover their business, whereas a Customer Retention Specialist works to maintain ongoing customer loyalty and prevent churn across the entire customer base.

More about Winback Specialist jobs

What job categories do people searching Winback Specialist jobs look for?

The top searched job categories for Winback Specialist jobs are:

Winback Specialist jobs near you
Infographic showing various Winback Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $76,465 per year, or $36.8 per hour.

Customer Loyalty Specialist

NextLink

Hudson Oaks, TX • On-site

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

The Customer Loyalty Specialist is the frontline advocate for strengthening customer relationships and ensuring long-term retention at Nextlink. This role is responsible for proactively engaging with at-risk customers, addressing cancellation requests, executing winback campaigns, and collaborating across teams to deliver a seamless, value-driven customer experience.
The ideal candidate is a persuasive communicator, empathetic problem-solver, and results-driven professional who thrives in a fast-paced environment and is passionate about turning challenges into opportunities for customer loyalty.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Proactively engage with at-risk customers to identify concerns and present tailored solutions that retain their business.
  • Serve as the single point of contact for customers requesting cancellation, using strong negotiation and problem-solving skills to save accounts.
  • Execute winback campaigns by reaching out to former customers with targeted offers and personalized solutions.
  • Demonstrate expert knowledge of Nextlink's services (internet, phone, streaming, and value-added solutions) to educate customers and reinforce loyalty.
  • Confidently manage escalated calls, converting difficult situations into positive customer experiences.
  • Collaborate with internal departments (Technical Support, Field Operations, Billing) to quickly resolve customer concerns and ensure accurate account updates.
  • Deliver customer-friendly explanations of billing, pricing, and packaging options, using competitive awareness to strengthen retention conversations.
  • Accurately document all customer interactions, resolutions, and outcomes in CRM and billing systems.
  • Consistently meet or exceed monthly retention, churn reduction, and winback goals in a commission-based environment.
  • Identify and report customer trends, feedback, and recurring issues to leadership and cross-functional teams to improve services.

Skills & Qualifications:

  • Skilled at building strong working relationships and collaborating effectively with cross-functional teams and departments.
  • Strong verbal and written communication skills; able to build rapport and simplify complex topics.
  • Superior negotiation, conflict-resolution, and problem-solving abilities.
  • Empathy, professionalism, and active listening skills to handle sensitive customer situations.
  • Ability to multi-task effectively across CRM, billing, and support systems while maintaining service quality.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Work Location: In person

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

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