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Winback Specialist Jobs (NOW HIRING)

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Bilingual Customer Loyalty Specialist

Hudson Oaks, TX · On-site

$14.50 - $18.75/hr

The Bilingual Customer Loyalty Specialist is the frontline advocate for strengthening customer ... Execute winback campaigns by reaching out to former customers with targeted offers and personalized ...

NextLink

Bilingual Customer Loyalty Specialist

Hudson Oaks, TX · On-site

$14.50 - $18.75/hr

The Bilingual Customer Loyalty Specialist is the frontline advocate for strengthening customer ... Execute winback campaigns by reaching out to former customers with targeted offers and personalized ...

NextLink

Bilingual Customer Loyalty Specialist

Hudson Oaks, TX · On-site

$14.50 - $18.75/hr

The Bilingual Customer Loyalty Specialist is the frontline advocate for strengthening customer ... Execute winback campaigns by reaching out to former customers with targeted offers and personalized ...

Fox

Senior Specialist, Lifecycle Marketing

Los Angeles, CA · On-site

$84K - $104K/yr

FOX is seeking a detail-oriented and execution-focused Senior Specialist, Lifecycle Marketing to ... Support onboarding, engagement, retention, and winback journeys through campaign setup and ...

iHeartMedia

Mobile Growth Specialist

New York, NY · On-site

What We Need: iHeart is looking for a Mobile Growth Specialist who treats clean, accurate ... Build and run lifecycle and winback programs, using CRM and messaging tools to re-engage lapsed ...

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Winback Specialist information

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$22.5K

$76.5K

$110.5K

How much do winback specialist jobs pay per year?

As of Aug 11, 2026, the average yearly pay for winback specialist in the United States is $76,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a winback specialist, and why are they important?

To thrive as a Winback Specialist, you need strong customer service skills, persuasive communication abilities, and experience in sales or account management, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and data analysis tools is typically required to track and engage former customers effectively. Outstanding active listening, resilience, and relationship-building skills help a Winback Specialist stand out in this role. These skills ensure the ability to recover lost clients, improve customer satisfaction, and drive revenue growth for the organization.

What is the difference between Winback Specialist vs Customer Retention Specialist?

AspectWinback SpecialistCustomer Retention Specialist
CredentialsTypically requires experience in sales, marketing, or customer service; certifications varySimilar credentials; often includes certifications in customer experience or CRM tools
Work EnvironmentPrimarily in call centers, marketing teams, or customer service departmentsOften in marketing, customer service, or account management teams
Employer & IndustryRetail, telecom, finance, and subscription servicesSame industries, focusing on maintaining customer loyalty
Search & Comparison IntentFocused on re-engaging lost customers and increasing revenueCentered on overall customer loyalty and reducing churn

While both roles aim to improve customer relationships, a Winback Specialist specifically targets lost customers to recover their business, whereas a Customer Retention Specialist works to maintain ongoing customer loyalty and prevent churn across the entire customer base.

How does a winback specialist typically collaborate with other departments to regain former customers?

A Winback Specialist frequently works closely with sales, marketing, and customer service teams to develop targeted strategies for re-engaging former clients. They analyze feedback and data from these departments to understand why customers left and tailor outreach accordingly. Close collaboration ensures a cohesive approach, combining personalized offers from marketing with insights from customer service, which increases the chances of successfully regaining lost business. This cross-functional teamwork is essential for addressing customer concerns and improving future retention.

What is a winback specialist?

A Winback Specialist is a professional responsible for re-engaging and recovering former customers who have canceled or stopped using a company’s products or services. Their main goal is to identify why customers left and use targeted strategies, such as personalized offers or improved solutions, to encourage them to return. Winback Specialists often work closely with sales, marketing, and customer service teams to understand customer needs and address any concerns effectively. This role requires strong communication, problem-solving skills, and a customer-centric mindset to successfully rebuild relationships.
More about Winback Specialist jobs
What job categories do people searching Winback Specialist jobs look for? The top searched job categories for Winback Specialist jobs are:
Winback Specialist jobs near you
Infographic showing various Winback Specialist job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 33% In-person, and 67% Hybrid job distribution, with an average salary of $76,465 per year, or $36.8 per hour.

Subscription Retention Specialist

Truly Free Home

Williamsburg, MI • On-site

$110K - $130K/yr

Full-time

Re-posted 9 days ago

Job description

Subscription Retention Specialist
ABOUT TRULY FREE HOME
Truly Free Home exists to give families powerful, plant-based cleaning products without the toxic chemicals or the frustrating single-purchase model. Our subscription business is the beating heart of what we do: it's how we fund our mission, build long-term customer relationships, and deliver real value month after month.
We're growing fast, and we need someone to own the engine that powers it all.
THE ROLE
As Subscription Retention Specialist you will own the full lifecycle of our subscriber business, from acquisition to retention to long-term value. This is a high-impact, high-visibility role that sits at the intersection of growth, product, and customer experience. You'll work directly with senior leadership and have real ownership over one of the most important revenue streams at Truly Free Home.
You'll set strategy, run experiments, analyze data, and make calls. If you're the kind of person who gets obsessed over churn curves and lights up when a winback campaign beats forecast, you'll love it here.
WHAT YOU'LL OWN
Subscription Growth
  • Drive new subscriber acquisition through owned channels, paid, and bundled offers
  • Develop and test compelling subscription entry points, trial offers, and incentive structures
  • Partner with the marketing team to build subscriber-specific campaigns and funnels

Retention & Churn Reduction
  • Own the subscriber retention strategy and KPIs, including churn rate, pause rate, and active subscriber count
  • Build and optimize cancel-flow interventions, skip/pause options, and winback sequences
  • Identify and act on early churn signals using customer data and behavioral insights

Subscriber Value & Experience
  • Increase average order value and LTV across the subscriber base
  • Own the subscriber communication calendar, emails, SMS, loyalty perks, and surprise-and-delight moments
  • Ensure the subscription experience is seamless from onboarding through renewal

Analytics & Reporting
  • Build dashboards and reports that give leadership clear visibility into subscription health
  • Track cohort performance, LTV curves, and payback periods
  • Run structured A/B tests and translate results into clear recommendations

WHO YOU ARE
  • You have 4-7 years of experience in subscription, DTC, or e-commerce growth roles
  • You've directly owned retention and/or growth KPIs, not just supported them
  • You're data-fluent: comfortable in Klaviyo, Google Analytics, or similar tools, and you know how to use data to make a decision
  • You write and think clearly, you can turn a messy brief into a sharp strategy and a sharp strategy into a clear plan
  • You're a self-starter who thrives in a fast-moving, async-first remote environment
  • You care about the mission (sustainable, clean products for families) and that shows in how you work

NICE TO HAVE
  • Experience with subscription platforms
  • Background in CPG, home goods, or health/wellness DTC brands
  • Familiarity with SMS marketing and lifecycle automation
  • Experience managing or mentoring junior team members

WHAT WE OFFER
  • Competitive salary + performance bonus tied to subscription KPIs
  • 100% remote - work from wherever you do your best work in the United States of America
  • High ownership, low bureaucracy - your ideas will actually get built
  • A mission you can stand behind: safer products for families, a healthier planet
  • A tight-knit team that moves fast and supports each other

HOW TO APPLY
Send your resume and a short note (a few paragraphs is fine) telling us about a subscription or retention initiative you led, what the challenge was, what you did, and what happened. We care a lot more about that than a polished cover letter.

Apply